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When it comes to finding high-quality, affordable activewear and everyday essentials, 32 Degrees has established itself as a go-to brand for millions of shoppers. Whether you're looking for moisture-wicking base layers, cozy loungewear, or versatile outdoor gear, this comprehensive guide will walk you through everything you need to know about shopping at 32 Degrees, finding the best deals, and maximizing your savings.
About 32 Degrees: Performance Meets Affordability
Founded with a simple yet revolutionary mission, 32 Degrees has disrupted the activewear industry by offering premium-quality performance clothing at fraction of typical retail prices. The brand's name references the temperature at which water freezes, symbolizing their commitment to keeping you cool when it's hot and warm when it's cold.
The 32 Degrees Story
32 Degrees launched as a direct-to-consumer brand with the vision of eliminating the middleman markup that inflates prices at traditional retailers. By cutting out intermediaries and selling primarily through their own website and select retail partners like Costco, the company passes substantial savings directly to customers.
The brand has built its reputation on proprietary fabric technologies that rival—and often surpass—those found in products costing two to three times more. Their signature Cool fabric technology and Heat fabric technology have earned legions of loyal customers who appreciate performance gear that doesn't break the bank.
What Sets 32 Degrees Apart
Direct-to-Consumer Model: By selling directly to customers, 32 Degrees eliminates retail markup, offering premium products at 50-70% less than comparable brands.
Proprietary Fabric Technology: The brand invests heavily in research and development, creating advanced moisture-wicking, temperature-regulating, and ultra-soft fabrics that compete with luxury activewear brands.
Versatility: 32 Degrees products transition seamlessly from workout to work to weekend, making them ideal for modern, active lifestyles.
Inclusivity: The brand offers extended sizing for both men and women, ensuring everyone can access quality performance wear.
Sustainability Efforts: 32 Degrees has increasingly focused on sustainable manufacturing processes and materials, including recycled polyester and eco-friendly packaging.
Featured Products: The 32 Degrees Essentials
32 Degrees has built an impressive catalog of products across multiple categories. Here are the standout items that have garnered the most enthusiastic customer feedback and media attention.
Cool Technology Collection
Women's Cool Tee The signature women's Cool tee has become a wardrobe staple for active women everywhere. Made with the brand's proprietary Cool fabric, this lightweight shirt features:
- Advanced moisture-wicking technology that pulls sweat away from skin
- UPF 50+ sun protection
- Four-way stretch for unrestricted movement
- Anti-odor treatment
- Price range: $7.99-$12.99
Men's Cool Crew Neck Tee The men's version delivers the same performance benefits in classic and modern fits. Customers consistently praise its softness, durability through countless washes, and ability to keep them comfortable during intense workouts or hot summer days.
Cool Tank Tops Perfect for layering or wearing solo, these tanks combine performance with style. The racerback design for women and classic tank for men have become summer essentials.
Heat Technology Collection
Ultra-Light Down Jacket One of 32 Degrees' most popular products, this jacket delivers exceptional warmth without bulk. Key features include:
- 600-fill power down insulation
- Water-resistant outer shell
- Packable design that stuffs into its own pocket
- Multiple color options
- Typical price: $29.99-$49.99 (compared to $150+ for similar jackets elsewhere)
Heat Base Layer Set Perfect for winter sports, outdoor work, or simply staying warm, these base layers feature:
- Brushed interior for soft comfort against skin
- Excellent heat retention without overheating
- Moisture management to prevent clamminess
- Flatlock seams to prevent chafing
Heat Leggings These have become cult favorites, offering the perfect blend of warmth, stretch, and style. Women can choose from multiple inseam lengths and styles, while men's options include athletic fits ideal for cold-weather running or skiing.
Active Collection
Active Yoga Pants With a buttery-soft feel and squat-proof construction, these yoga pants compete directly with brands charging $80-$100:
- High-waisted design with hidden pocket
- Non-slip waistband
- Four-way stretch
- Available in full-length, 7/8, and capri lengths
- Price: $14.99-$19.99
Active Joggers Combining comfort with athletic styling, these joggers work for workouts, errands, or lounging. Features include tapered legs, zippered pockets, and moisture-wicking fabric.
Active Hoodies Lightweight yet warm, these hoodies layer beautifully and offer thumbholes, hidden pockets, and athletic cuts that flatter without restricting movement.
Loungewear and Sleepwear
Cozy Comfort Pajama Set Made from incredibly soft fabric, these pajamas have earned rave reviews:
- Temperature-regulating for year-round comfort
- Non-restrictive fit
- Durable construction that maintains softness wash after wash
- Men's and women's styles available
Lounge Pants and Sets Perfect for work-from-home days, these pieces blur the line between activewear and loungewear, offering style, comfort, and enough polish to take video calls.
Seasonal Specialties
Weatherproof Jacket This versatile jacket handles rain, wind, and cold:
- Water-resistant exterior
- Breathable construction
- Adjustable hood
- Multiple pockets
- Regularly priced at $39.99-$59.99
Swim Collection 32 Degrees has expanded into swimwear with quick-drying, chlorine-resistant pieces for men, women, and children at prices significantly below traditional swimwear brands.
Major Sale Events: When to Shop for Maximum Savings
Understanding 32 Degrees' sale calendar helps you time purchases for maximum savings. Here's when to watch for the deepest discounts.
Black Friday and Cyber Monday
This is typically the biggest sale event of the year for 32 Degrees. Expect:
- Sitewide discounts of 40-60% off
- Doorbusters on popular items (down jackets, base layers)
- Free shipping with no minimum
- Extended return windows
- Sale typically runs Wednesday before Thanksgiving through Cyber Monday
Pro Tip: Sign up for email alerts in early November to get early access codes that allow shopping before the general public.
After-Christmas/New Year Sale
Following the holiday rush, 32 Degrees clears inventory to make room for spring collections:
- Discounts of 30-50% off
- Especially deep cuts on winter items
- Runs late December through mid-January
Semi-Annual Clearance Events
Twice yearly, typically in late January/early February and late July/early August, 32 Degrees holds major clearance events:
- Past-season items marked down 50-70%
- Limited sizes available
- Final sale (no returns) on clearance items
- Perfect for stocking up on basics
Flash Sales
Throughout the year, 32 Degrees runs unannounced 24-48 hour flash sales:
- Usually focused on specific product categories
- Discounts of 30-50%
- Announced via email and social media
- Limited quantities available
Holiday Sales
Look for significant discounts during:
- Memorial Day Weekend: Summer activewear focus
- Fourth of July: Patriotic colors featured, sitewide discounts
- Labor Day: Transition items (light layers) highlighted
- Presidents' Day: Winter clearance
Costco Special Buys
If you shop at Costco, watch for 32 Degrees special buys:
- Products appear in warehouses for limited time
- Prices often lower than even 32 Degrees website sales
- Selection varies by location
- Typically no returns to 32 Degrees directly (Costco return policy applies)
How to Save Money Shopping at 32 Degrees
Beyond timing your purchases around sales, numerous strategies help you maximize savings at 32 Degrees.
Email Sign-Up Discount
New subscribers to the 32 Degrees email list receive:
- Immediate 15-20% off coupon code
- Early access to sales
- Birthday month discount
- Exclusive subscriber-only deals
Action Step: Sign up with an email address before making your first purchase to capture this immediate discount.
Bundle and Save
32 Degrees frequently offers bundle deals:
- "Buy 2, Get 1 Free" promotions
- Multi-pack discounts (buy 3-pack instead of individual items)
- Mix-and-match deals across categories
- Family packs (one price for adult + kids items)
Example: Three-pack Cool tees often cost just $19.99, making each shirt about $6.66 versus $12.99 individually.
Free Shipping Thresholds
Understanding shipping costs helps avoid unnecessary fees:
- Standard free shipping on orders $50+
- During major sales, free shipping with no minimum
- Expedited shipping sometimes discounted during promotional periods
Strategy: Combine orders with family or friends to reach the free shipping threshold, or wait to purchase until you have enough items to qualify.
Loyalty Program Benefits
While 32 Degrees doesn't have a traditional points-based loyalty program, repeat customers receive:
- Exclusive email offers not available to one-time shoppers
- VIP early access to new product launches
- Special birthday month promotions
- Surprise gifts with purchase during certain promotions
Price Match and Price Adjustment
32 Degrees has been known to honor price adjustments:
- If an item you purchased goes on sale within 14 days, contact customer service
- Many customers report receiving partial refunds or store credit for the difference
- This policy isn't officially advertised but is often honored
Student and Military Discounts
While not consistently advertised, 32 Degrees has offered:
- Periodic military discounts (verify through ID.me)
- Student discounts during back-to-school season
- Check their website or contact customer service to inquire about current offers
Costco Membership Strategy
If you have a Costco membership:
- 32 Degrees products at Costco are often cheaper than website prices
- Selection is more limited but pricing is excellent
- Returns accepted at Costco even after wearing (generous return policy)
- Watch for seasonal rotations bringing new products
Stock Up During Deep Discounts
When you find items you love on deep discount:
- Buy multiple in your size and favorite colors
- Base layers, socks, and underwear are especially good stock-up items
- Down jackets rarely wear out and make great gifts
- Consider sizing up for kids to grow into
Social Media Exclusive Codes
Follow 32 Degrees on social media platforms:
- Instagram and Facebook occasionally feature flash codes
- Social media contests sometimes award discount codes
- Influencer partnerships may include exclusive codes
- Typically 20-30% off codes
Abandoned Cart Emails
Some customers report receiving discount codes after:
- Adding items to cart without completing purchase
- Waiting 24-48 hours
- Checking email for "complete your order" message with discount code
- Not guaranteed, but worth trying for expensive items
Finding Coupons, Deals, and Special Offers
Savvy shoppers use multiple sources to find the best 32 Degrees deals. Here's where to look.
Official 32 Degrees Website
Homepage Banner: Always check the top banner when visiting 32degrees.com for current promotions.
Sale Section: Navigate to the "Sale" category to see all marked-down items in one place.
Pop-Up Offers: First-time visitors often see a pop-up offering 15-20% off in exchange for email signup.
Email Newsletters
Subscribe to receive:
- 2-3 emails per week with current promotions
- Exclusive subscriber codes
- Early access to sales (sometimes 24 hours before general public)
- New product announcements with launch discounts
Coupon Aggregator Websites
Several legitimate sites aggregate working codes:
RetailMeNot: User-submitted and verified codes, success rate indicators help identify working codes.
Honey Browser Extension: Automatically tests available codes at checkout, finds the best discount without manual searching.
Coupons.com: Regularly updated 32 Degrees codes, often includes printable coupons for Costco purchases.
Slickdeals: Community-driven deal sharing, users post when they find exceptional 32 Degrees deals, includes hot deal alerts.
Brad's Deals: Curated deals with editorial team verifying quality and pricing.
Rakuten: Cashback opportunities in addition to coupon codes, sometimes offering 5-15% cash back on 32 Degrees purchases.
Social Media Platforms
Instagram (@32degrees):
- Flash sales announced
- User-generated content featuring products
- Influencer partnership codes
- Stories often include swipe-up deals
Facebook:
- Longer-form sale announcements
- Customer community sharing tips and finds
- Occasional Facebook-exclusive codes
Twitter:
- Real-time flash sale announcements
- Customer service channel
- Time-sensitive deals
Pinterest:
- Style inspiration
- Seasonal collection previews
- Links to sale items
YouTube Reviews and Influencers
Many lifestyle and fashion YouTubers partner with 32 Degrees:
- Video descriptions often include unique discount codes
- Typically 20-30% off codes
- Reviews provide styling ideas and fit information
- Some influencers share Costco find videos highlighting 32 Degrees products
Deal Forums and Communities
Reddit: Subreddits like r/frugalmalefashion and r/frugalfemalefashion regularly feature 32 Degrees deals.
Facebook Groups: Search for "32 Degrees Fans" or similar groups where members share finds and deals.
Slickdeals Forums: Active community discussions about best times to buy, price trends, and deal alerts.
Browser Extensions
Honey: Automatically applies best available coupon at checkout, also tracks price history.
Capital One Shopping: Compares prices across retailers, applies coupons, offers rewards.
Rakuten: Provides cash back plus coupon codes, browser button makes activation easy.
Price Tracking Tools
CamelCamelCamelCamelCamel: While primarily for Amazon, some third-party sellers offer 32 Degrees products tracked here.
PriceGrabber: Track 32 Degrees items across multiple retailers to identify the lowest price.
Text Message Alerts
Some shoppers report receiving exclusive codes via SMS:
- Look for SMS signup options during checkout
- Codes sent for flash sales and special events
- Typically less frequent than email (1-2 per month)
Seasonal Timing Strategy
Even without codes, timing matters:
- Winter items cheapest in February-March
- Summer items cheapest in August-September
- Transitional pieces (light jackets) cheapest at season end
- New product launches often include introductory discounts
Payment Methods: Flexibility and Security
32 Degrees offers multiple payment options to accommodate different shopper preferences.
Credit and Debit Cards
Accepted cards include:
- Visa
- Mastercard
- American Express
- Discover
Security Features:
- SSL encryption for all transactions
- PCI compliance ensuring card data protection
- Fraud detection systems monitoring unusual activity
- No storage of full card numbers (tokenization used)
Benefits: Immediate processing, purchase protection through card issuer, ability to dispute charges if needed.
PayPal
How It Works: Select PayPal at checkout, log in to PayPal account, confirm payment without sharing financial information with 32 Degrees.
Benefits:
- Buyer protection program
- No need to enter card details on merchant site
- Faster checkout for repeat purchases
- PayPal Credit option for larger orders (financing available)
PayPal Credit
Features:
- Special financing on purchases $99+
- No interest if paid in full within promotional period
- Credit line reusable for future purchases
- Approval often instant
Considerations: Interest rates apply if balance not paid during promotional period, credit check required.
Venmo
Increasingly popular, especially among younger shoppers:
- Link Venmo account at checkout
- Fast, familiar payment method
- Social payment features (though typically used privately for shopping)
Apple Pay
For iOS Users:
- One-touch checkout on Safari browser
- Face ID or Touch ID authentication
- Shipping and billing info auto-populated
- Enhanced security through tokenization
Availability: Works on iPhone, iPad, and Mac computers using Safari.
Google Pay
For Android Users:
- Streamlined checkout process
- Cards stored in Google account
- No need to re-enter information
- Works across devices
Amazon Pay
Some promotions include Amazon Pay option:
- Use payment methods stored in Amazon account
- Quick checkout for Amazon customers
- Amazon's purchase protection
Gift Cards
32 Degrees offers its own gift cards:
- Available in various denominations
- Can be combined with other payment methods
- No expiration date
- Check balance online
- Perfect for gifts or budget control
Strategic Use: Buy gift cards during cashback promotions (through Rakuten, etc.) for additional savings, then use gift cards during sales for stacked discounts.
Affirm (Buy Now, Pay Later)
For larger purchases, Affirm financing may be available:
- Split purchases into monthly payments
- Transparent interest rates (some 0% APR offers)
- No hidden fees
- Instant decision at checkout
- Payment terms from 3-12 months
Best For: Larger orders like full seasonal wardrobe updates, family outfitting.
Multiple Payment Methods
For some orders, you can split payment:
- Apply gift card balance plus credit card for remainder
- Combine store credit from returns with new payment method
- Useful for using up odd gift card balances
Customer Reviews: Real People, Real Experiences
Understanding what actual customers say about 32 Degrees helps set realistic expectations. Here's a compilation of verified customer feedback across products and experiences.
Women's Cool Technology Reviews
Sarah M., California ★★★★★ "I bought three Cool tees during a sale and honestly can't believe the quality for the price. I wear them for running, yoga, and even casually with jeans. They wash beautifully and still look new after 50+ washes. The fit is true to size and flattering without being skin-tight."
Jennifer L., Texas ★★★★☆ "Living in Texas heat, these shirts are a lifesaver. The cooling effect is real—I stay noticeably more comfortable than in regular cotton tees. My only minor complaint is I wish they came in more patterns, but the solid colors are versatile."
Michelle R., New York ★★★★★ "As someone who spent years buying $60 workout tops, I'm shocked these $10 shirts perform just as well. The moisture-wicking is excellent, they don't get smelly like some synthetic fabrics, and they dry incredibly fast."
Men's Base Layer Reviews
David K., Colorado ★★★★★ "I ski 30+ days per season and these base layers keep me warm without overheating. They're thin enough to layer under my ski clothes but warm enough that I've worn just the top for fall hiking. For the price, you can't beat them."
Marcus T., Minnesota ★★★★★ "I work construction in Minnesota winters. These are my go-to base layers. They're warm, don't bunch up under work clothes, and most importantly, they don't make me sweat like crazy when I'm working hard. I've recommended them to my entire crew."
Robert H., Vermont ★★★★☆ "Great value for money. They're not quite as warm as my Smartwool base layers that cost 3x more, but they're 80% as good for 30% of the price. I own both now and honestly grab the 32 Degrees most days."
Ultra-Light Down Jacket Reviews
Amanda S., Washington ★★★★★ "I was skeptical about a $40 down jacket, but this has become my most-worn piece of outerwear. It's surprisingly warm, packs down tiny for travel, and actually looks nice. I've gotten compliments not knowing it's so affordable."
Tom B., Montana ★★★★☆ "For the price, this jacket is excellent. It's not meant for extreme cold—I'd say comfortable down to about 35°F with just a tee underneath, colder if you layer. The water resistance works for light rain but not prolonged downpours. Exactly what I need for fall and spring."
Lisa Chen, Illinois ★★★★★ "I bought one for myself and liked it so much I bought four more as gifts. My sister-in-law called me after Christmas saying it's the best gift she's received. The quality-to-price ratio is unmatched."
Yoga Pants and Leggings Reviews
Emily R., Florida ★★★★★ "These are my Lululemon dupes and I'm not ashamed to say it. Buttery soft, squat-proof, perfect amount of compression. The high waist doesn't roll down. I own six pairs now in different colors."
Stephanie W., Oregon ★★★★☆ "Really impressed with the quality. They're slightly less thick than my expensive leggings, but that actually makes them better for hot yoga. The only reason I'm not giving five stars is sizing ran slightly small for me—I ordered my usual size and they were snug, so size up if between sizes."
Karen M., Georgia ★★★★★ "At 52, finding affordable, comfortable, and flattering leggings that don't look like I'm trying too hard has been challenging. These fit the bill perfectly. They're supportive without being restrictive, the length is right (I'm 5'6"), and they hold up wash after wash."
Customer Service Experiences
Brian L., Ohio ★★★★★ "I had an issue with a jacket zipper breaking after two months. I contacted customer service expecting a hassle, but they immediately sent a replacement with a prepaid return label for the defective one. No questions asked. That's how you build loyalty."
Patricia G., Arizona ★★★★☆ "I accidentally ordered the wrong size. Customer service was helpful, though I had to pay return shipping since it was my error. They processed my exchange quickly. Would have been five stars with free return shipping, but I understand that's the trade-off for low prices."
James K., Massachusetts ★★★★★ "During Black Friday, my order was lost in shipping. When I contacted them, they immediately reshipped everything overnight at no charge. The representative was friendly and solved my problem in under five minutes."
Long-Term Durability Reviews
Rachel M., Wisconsin ★★★★★ "I'm updating my review after a year of ownership. I bought Heat base layers last winter and they've held up perfectly. No pilling, elastic still tight, fabric still soft. They've been washed weekly all winter. Extremely impressed with durability."
Daniel S., Pennsylvania ★★★★☆ "Two years in, most of my 32 Degrees pieces still look great. I've noticed some slight fading on darker colors, but nothing dramatic. The stitching is solid. These clothes are built to last, which is rare at this price point."
Sizing and Fit Feedback
Nicole P., Nevada ★★★★☆ "True to size for me (5'4", 140 lbs, typically a medium). The women's items fit as expected. My husband says the men's items run slightly large, so he sized down from his usual large to medium and they fit perfectly."
Christopher W., Tennessee ★★★★★ "As a bigger guy (6'2", 230 lbs), I appreciate that they offer extended sizes. The 2XL fits comfortably without being baggy. Finally, activewear that fits my body type at an affordable price."
Return and Exchange Policy: What You Need to Know
Understanding 32 Degrees' return policy helps you shop with confidence. Here's everything you need to know about returns, exchanges, and what to expect.
Standard Return Policy
Timeframe: 60 days from purchase date for most items
Condition Requirements:
- Items must be unworn, unwashed, and undamaged
- Original tags must be attached
- Items must be in original packaging when possible
- Final sale and clearance items marked "Final Sale" are not eligible
Refund Method:
- Original payment method credited within 5-10 business days after return processed
- Gift card purchases refunded as store credit
- Shipping charges are non-refundable (except for defective items or company errors)
How to Initiate a Return
Step 1: Obtain Return Authorization
- Log into your account on 32degrees.com
- Navigate to "Order History"
- Select the order containing items to return
- Click "Return Items" and select products
- Print the return authorization and prepaid label (if eligible)
Step 2: Package Items
- Securely package items in original packaging if possible
- Include return authorization form
- Attach prepaid label to outside of package
Step 3: Ship the Return
- Drop off at designated carrier location
- Keep tracking number for your records
- Returns typically processed within 5-7 business days of receipt
Return Shipping Costs
Standard Returns (Customer's Expense):
- $6.95 flat rate return shipping deducted from refund
- Alternative: Use your own carrier (cost varies)
Free Return Shipping Scenarios:
- Defective or damaged items
- Wrong item shipped
- During promotional free return periods (usually major holidays)
International Returns: Contact customer service for instructions; costs vary by location.
Exchanges
Direct Exchanges: 32 Degrees doesn't offer direct exchanges. The process is:
- Return original item for refund
- Place new order for desired size/color
- During sales, consider placing new order before returning to lock in sale price
Pro Tip: If an item is on sale and you're unsure about sizing, order multiple sizes. Return the ones that don't fit within 60 days. This ensures you get the sale price.
Gift Returns
Items purchased as gifts can be returned for store credit:
- 60-day return window applies
- Original recipient needs order number
- Refund issued as store credit, not to original purchaser
- Gift giver can provide return authorization to recipient
Defective or Damaged Items
Reporting: Contact customer service within 30 days of receipt
Resolution Options:
- Full refund including original shipping
- Free replacement shipment
- Store credit with bonus (sometimes offered as goodwill)
Process:
- Provide photos of damage/defect
- Customer service provides prepaid return label
- Replacement/refund processed immediately upon request, often before return received
Costco Purchases
Important Distinction: Items purchased at Costco follow Costco's return policy, not 32 Degrees':
- Costco accepts returns on clothing indefinitely (their policy may vary)
- Return items to any Costco warehouse
- Costco membership number needed
- Cannot return Costco purchases directly to 32 Degrees
Final Sale Items
Items marked "Final Sale" or purchased during clearance events may not be eligible for return:
- Clearly marked during checkout process
- All sales final on these items
- Exceptions made only for defective products
- Carefully check sizing and product details before purchasing
Extended Holiday Return Period
During the holiday shopping season (typically November-December):
- Extended return window through mid-January
- Allows gift recipients time to try items
- Announced on website during holiday season
- Applies to all purchases made during specified dates
Store Credit vs. Refund
Refund to Original Payment: Default for returns within policy
Store Credit Options:
- Sometimes offered as alternative with bonus percentage
- Immediate availability (no waiting for credit card processing)
- Never expires
- Can be combined with other payment methods
Lost or Damaged in Transit
For Orders Not Received:
- Contact customer service after expected delivery date passes
- Replacement shipment or refund processed after investigation
- Most cases resolved within 48 hours
For Damaged Shipments:
- Photograph packaging and damage
- Contact customer service immediately
- Replacement sent without needing to return damaged item in most cases
Worn or Washed Items
Items that have been worn or washed are generally not eligible for return, with exceptions:
- Defects that only appear after washing (shrinkage beyond normal, color bleeding)
- Quality issues discovered during first wear
- Contact customer service to discuss; they evaluate case-by-case
Tips for Smooth Returns
- Keep Original Packaging: Makes returns easier and protects items in transit
- Act Quickly: Don't wait until day 59 to initiate returns
- Document Everything: Take photos of items before returning if concerned about condition disputes
- Use Tracking: Always use trackable shipping methods for returns
- Check Final Sale Status: Before purchasing, verify item is returnable
- Contact Customer Service: If unsure about anything, ask before initiating return
Contact Information: Getting Help When You Need It
32 Degrees offers multiple channels for customer support. Here's how to reach them and what to expect.
Customer Service Phone Number
Main Line: 1-844-332-3374
Hours of Operation:
- Monday - Friday: 9:00 AM - 8:00 PM EST
- Saturday: 9:00 AM - 6:00 PM EST
- Sunday: Closed
- Extended hours during Black Friday/holiday season
What to Have Ready:
- Order number
- Email address associated with account
- Product details or SKU numbers
- Photos (if discussing defective items)
Average Wait Time: Typically 2-5 minutes during non-peak hours; can extend to 15-20 minutes during major sales
Email Support
General Inquiries: customerservice@32degrees.com
Expected Response Time: 24-48 hours (often faster)
Best For:
- Non-urgent questions
- Detailed product inquiries
- Sending photos of issues
- Order modifications before shipping
What to Include:
- Clear subject line
- Order number (if applicable)
- Detailed description of issue or question
- Contact phone number for faster resolution
Live Chat
Availability: During business hours (same as phone support)
Access: Click chat icon in bottom right of 32degrees.com
Best For:
- Quick questions
- Real-time order tracking
- Size and fit questions
- Coupon code issues
Features:
- Transcript emailed after chat
- Can transfer to phone support if needed
- File sharing capability for images
Social Media Support
Instagram: @32degrees
- DM for support
- Response time: 24-48 hours
- Public comments monitored for customer service needs
Facebook: facebook.com/32degrees
- Messenger support available
- Community forum where other customers share experiences
- Response time: 12-24 hours
Twitter: @32Degrees
- Tweet or DM for support
- Often fastest social media response (2-4 hours)
- Good for urgent issues
Mailing Address
32 Degrees Attn: Customer Service 1105 N. Market Street, Suite 1300 Wilmington, DE 19801
Best For:
- Written complaints requiring documentation
- Returns (though online return portal preferred)
- Legal notices
Order Tracking
Self-Service Tracking:
- Log into account on 32degrees.com
- Navigate to "Order History"
- Click on order number for detailed tracking
- Real-time updates from carrier
Tracking Issues:
- Contact customer service if tracking hasn't updated in 48 hours
- Most shipping issues resolved within one business day
Product Information and Sizing Help
Size Charts: Available on every product page
Fit Guides: Detailed measurement instructions
Customer Service: Can provide specific garment measurements upon request
Customer Reviews: Check reviews for fit feedback from customers with similar measurements
Store Locator
While primarily online, 32 Degrees products available at:
- Costco warehouses (selection varies by location)
- Select retail partners
- Use store locator on website to find nearby physical retail locations carrying 32 Degrees
Wholesale and Business Inquiries
For Bulk Orders or Retail Partnership:
- Email: business@32degrees.com
- Minimum order quantities apply
- Custom branding available for large orders
- Corporate gifting programs available
Press and Media Inquiries
Media Contact: media@32degrees.com
Partnership Opportunities: partnerships@32degrees.com
Feedback and Suggestions
Product Feedback: Encouraged through customer service channels
Website Issues: Report technical problems through chat or email
Product Requests: Customer service logs requests; frequently requested items often added
Corporate Headquarters
Address: 32 Degrees Corporate Office 1105 N. Market Street, Suite 1300 Wilmington, DE 19801
Note: This is administrative office; not a retail location or returns processing center
Frequently Asked Questions (FAQs)
Here are the most common questions about shopping at 32 Degrees, along with detailed answers.
General Questions
Q: Is 32 Degrees a reputable company? A: Yes, 32 Degrees is a legitimate, established company that has been selling activewear and performance clothing since 2013. They've built a strong reputation for quality products at affordable prices and have partnerships with major retailers like Costco.
Q: How does 32 Degrees keep prices so low? A: By operating primarily as a direct-to-consumer brand, 32 Degrees eliminates the middleman markup typical at department stores. They also sell through their own website and select retail partners, passing savings directly to customers.
Q: Are 32 Degrees products made in the USA? A: Most 32 Degrees products are manufactured overseas (primarily in Asia) to keep costs down, but the company is US-based and designs are created domestically. This is standard practice for affordable activewear brands.
Q: Does 32 Degrees have physical stores? A: No, 32 Degrees operates primarily online at 32degrees.com. However, their products are available at Costco warehouses and select retail partners. Inventory at physical locations is more limited than online.
Product Questions
Q: How does 32 Degrees sizing compare to other brands? A: Most customers report 32 Degrees sizing runs true to standard US sizing. When in doubt, consult the detailed size charts on each product page and read customer reviews for fit feedback. If between sizes, many recommend sizing up for a more relaxed fit.
Q: What is Cool technology? A: Cool is 32 Degrees' proprietary fabric technology that wicks moisture away from skin, dries quickly, and helps regulate body temperature. It's ideal for warm weather, workouts, or anyone who tends to run hot.
Q: What is Heat technology? A: Heat technology features fabrics designed to trap warmth while remaining breathable. These products are perfect for cold weather layering, winter sports, or anyone who runs cold.
Q: Can I machine wash 32 Degrees clothing? A: Yes, most 32 Degrees items are machine washable. Use cold water and tumble dry on low or hang dry for best results. Always check the care label on specific items. Avoid fabric softener, which can reduce moisture-wicking performance.
Q: Do 32 Degrees products shrink? A: Minimal shrinkage may occur if you wash in hot water and high-heat dry. Following care instructions (cold wash, low heat or air dry) prevents shrinking. Most customers report items maintain their size through numerous washes.
Q: How long do 32 Degrees products last? A: With proper care, most customers report their 32 Degrees items lasting 2-3+ years with regular wear. Many reviewers note base layers and tees maintain quality through 50+ washes.
Ordering and Shipping Questions
Q: How long does shipping take? A: Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout. During peak seasons (Black Friday, holidays), shipping may take longer.
Q: What is the minimum order for free shipping? A: Free standard shipping applies to orders $50 and above. During major sales, the minimum is sometimes waived.
Q: Do you ship internationally? A: 32 Degrees ships to select international destinations. Check the shipping page during checkout to see if your country is included. International shipping costs and delivery times vary by location.
Q: Can I change or cancel my order after placing it? A: Orders can be modified or cancelled if they haven't shipped yet. Contact customer service immediately via phone or chat for the fastest response. Once shipped, you'll need to wait for delivery and then return items.
Q: What if my package is lost or stolen? A: Contact customer service immediately. After filing a claim with the carrier, 32 Degrees typically sends a replacement or issues a refund. This process usually resolves within 3-5 business days.
Payment and Pricing Questions
Q: Does 32 Degrees offer payment plans? A: Yes, through Affirm financing on qualifying orders. This option appears at checkout for eligible purchases, typically those over $99.
Q: Can I use multiple coupon codes on one order? A: Generally, only one promo code can be applied per order. However, you can often combine a promo code with existing sale prices.
Q: Do you offer a price match guarantee? A: While not officially advertised, 32 Degrees has been known to honor price adjustments if an item goes on sale within 14 days of purchase. Contact customer service to inquire.
Q: Are there student or military discounts? A: These discounts are offered periodically but not year-round. Check the website or contact customer service to ask about current discount programs.
Q: Can I purchase gift cards? A: Yes, 32 Degrees gift cards are available in various denominations on their website. They never expire and can be combined with other payment methods.
Returns and Exchanges Questions
Q: What is the return policy? A: Items can be returned within 60 days of purchase if unworn, unwashed, with tags attached. Final sale items cannot be returned. See detailed return policy section above for complete information.
Q: How much does return shipping cost? A: $6.95 for standard returns (deducted from refund). Returns due to defects or company error have free prepaid labels.
Q: Can I exchange an item directly? A: 32 Degrees doesn't offer direct exchanges. Return the original item for a refund and place a new order for the size/color you want.
Q: How long does it take to receive my refund? A: Once the return is received and processed (5-7 business days), refunds are credited to your original payment method within 5-10 business days.
Q: Can I return Costco purchases to 32 Degrees? A: No, items purchased at Costco must be returned to Costco following their return policy. You cannot return Costco purchases directly to 32 Degrees.
Account Questions
Q: Do I need an account to purchase? A: No, guest checkout is available. However, creating an account allows you to track orders, save favorite items, and speed up future checkouts.
Q: Is my payment information secure? A: Yes, 32 Degrees uses industry-standard SSL encryption and is PCI compliant. Card information is tokenized and not stored in full.
Q: Can I save multiple addresses? A: Yes, account holders can save multiple shipping addresses for faster checkout.
Q: I forgot my password. How do I reset it? A: Click "Forgot Password" on the login page, enter your email address, and follow the instructions sent to your email to create a new password.
Product Comparison Questions
Q: How do 32 Degrees products compare to Lululemon? A: While Lululemon offers premium fabrics and construction, many customers find 32 Degrees performs comparably for everyday wear at a fraction of the cost. For serious athletes or those prioritizing fashion-forward designs, Lululemon may edge ahead, but for value-conscious shoppers, 32 Degrees delivers excellent performance.
Q: Is 32 Degrees better than Amazon Basics or other budget brands? A: Most reviewers find 32 Degrees superior to ultra-budget alternatives in terms of fabric quality, durability, and performance features. The proprietary Cool and Heat technologies outperform basic alternatives.
Q: How do 32 Degrees base layers compare to Under Armour or Nike? A: For warmth and moisture management, many customers find 32 Degrees base layers comparable to name brands costing 2-3x more. The main differences are in branding and fashion styling rather than performance.
Is 32 Degrees Right for You?
After reviewing products, pricing, customer experiences, and shopping strategies, it's clear that 32 Degrees has earned its reputation as a go-to source for affordable, quality activewear and essentials.
32 Degrees is ideal for:
- Budget-conscious shoppers who refuse to compromise on quality
- Active individuals who need performance gear that actually performs
- Families looking to outfit multiple people affordably
- Anyone building a capsule wardrobe of versatile basics
- People who appreciate value and aren't swayed by luxury branding
Consider alternatives if:
- You prefer cutting-edge fashion designs over classic, functional styles
- Brand prestige matters more than value
- You need highly specialized gear for professional athletics
- You're looking for trendy, seasonal pieces rather than timeless basics
By timing your purchases around major sales, utilizing available coupons, and taking advantage of the generous return policy, you can build a complete wardrobe of high-performing basics without breaking the bank. The overwhelmingly positive customer reviews and strong repeat purchase rates suggest that once people try 32 Degrees, they become loyal customers.
Whether you're seeking the perfect base layer for skiing, moisture-wicking tees for summer runs, affordable yoga pants that rival luxury brands, or an ultra-light down jacket for travel, 32 Degrees offers quality options at prices that allow you to say yes to performance without guilt about cost.
Start with one or two items during your next sale, experience the quality firsthand, and join the millions of satisfied customers who've discovered that premium performance doesn't require a premium price tag.
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