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When it comes to home improvement, repairs, and DIY projects, Ace Hardware has been America's trusted neighborhood hardware store for nearly a century. Whether you're a seasoned contractor or a first-time homeowner tackling your first project, Ace Hardware offers an unparalleled shopping experience that combines the convenience of a local store with the expertise you need to get the job done right.
In this comprehensive guide, we'll explore everything you need to know about Ace Hardware—from their product offerings and money-saving tips to customer reviews and return policies. Let's dive in and discover why Ace Hardware continues to be "the helpful place" for millions of customers across the United States and beyond.
What is Ace Hardware? A Legacy of Helpful Service
Founded in 1924, Ace Hardware has grown from a small Chicago-based dealer-owned cooperative into the world's largest retailer-owned hardware cooperative. With over 5,800 locally owned and operated stores across all 50 states and more than 60 countries, Ace Hardware has maintained its commitment to providing personalized service and expert advice that larger big-box retailers simply can't match.
The Ace Hardware Difference
What sets Ace Hardware apart from competitors like Home Depot and Lowe's? Here are the key differentiators:
Locally Owned and Operated: Each Ace Hardware store is independently owned by members of your community. This means store owners are invested in providing excellent service and building long-term relationships with customers.
Personalized Service: Ace Hardware employees are known for their product knowledge and willingness to help. Need advice on which paint to choose? Want to know how to fix a leaky faucet? The red-vested Ace associates are there to guide you through every step.
Convenient Locations: With thousands of neighborhood stores, there's likely an Ace Hardware close to your home. Many locations are strategically placed in residential areas, making quick trips for supplies much easier than driving to a massive warehouse store.
Quality Product Selection: Despite being smaller than big-box retailers, Ace Hardware carefully curates its inventory to include the best brands and products that homeowners and professionals actually need.
Ace Hardware's Brand Values
The Ace Hardware brand is built on several core principles:
- Helpfulness: The company's tagline, "Ace is the helpful place," isn't just marketing—it's a culture embedded throughout the organization.
- Community Focus: Ace stores actively participate in local events and support community initiatives.
- Quality Over Quantity: Rather than overwhelming customers with endless options, Ace focuses on stocking reliable, high-quality products.
- Expertise: Ace invests heavily in employee training to ensure staff can provide accurate, helpful advice.
Featured Products at Ace Hardware: What You'll Find
Ace Hardware stores stock thousands of products across multiple categories. While inventory may vary by location due to the independent ownership model, here are the core product categories and standout items you can expect to find:
Paint and Paint Supplies
Ace Hardware is renowned for its extensive paint department. The Clark+Kensington paint line, exclusive to Ace, has won numerous awards for its coverage, durability, and color selection.
Popular Paint Products:
- Clark+Kensington Interior Paint (one-coat coverage guarantee)
- Clark+Kensington Exterior Paint (weather-resistant formulas)
- Valspar Premium Paints
- Paint color matching services (bring any sample and they'll match it)
- Brushes, rollers, and painting accessories from Purdy and Wooster
Why Ace Excels in Paint: Many Ace locations offer free paint color consultations, computerized color matching, and paint-mixing services. The staff is trained to help you calculate exactly how much paint you need, potentially saving you money on your project.
Power Tools and Hand Tools
Ace Hardware carries trusted tool brands that professionals and DIYers rely on:
- Craftsman Tools: A heritage brand known for quality and lifetime warranties
- DeWalt Power Tools: Professional-grade drills, saws, and accessories
- Milwaukee Tools: High-performance cordless tool systems
- Channellock: American-made pliers and hand tools
- Irwin Tools: Cutting and clamping solutions
Hardware and Fasteners
One of Ace Hardware's strongest categories is its comprehensive selection of nuts, bolts, screws, and fasteners. Many locations feature bulk bins where you can purchase exactly the quantity you need—perfect for small projects where buying a whole box would be wasteful.
Plumbing and Electrical Supplies
From replacing a faucet to rewiring a light fixture, Ace Hardware stocks essential plumbing and electrical supplies:
- PVC and copper pipes and fittings
- Water heaters and filtration systems
- Electrical wire, switches, and outlets
- Light fixtures and ceiling fans
- Faucets from Moen, Delta, and Pfister
Lawn and Garden
Seasonal lawn and garden products are a major focus at Ace Hardware:
- Spring/Summer: Seeds, fertilizers, mulch, garden tools, grills, patio furniture
- Fall/Winter: Snow removal equipment, ice melt, winterizing supplies
- Year-Round: Scotts lawn care products, garden hose and watering supplies, outdoor power equipment
Heating and Cooling
Especially important for seasonal transitions:
- Space heaters and fans
- Air conditioner filters
- Weather stripping and insulation
- Thermostats and climate control devices
Cleaning and Home Maintenance
- Cleaning supplies and chemicals
- Trash bags and storage solutions
- Light bulbs (including LED and specialty bulbs)
- Batteries
- Air fresheners and pest control
Exclusive Ace Hardware Brands
Ace has developed several proprietary brands that offer excellent value:
- Ace-branded tools and hardware: Quality products at competitive prices
- Taskforce tools: Budget-friendly option for occasional users
- Great States lawn mowers: Eco-friendly reel mowers
- EZ Anchor: Innovative drywall anchors
Ace Hardware Sales Events: When to Shop for the Best Deals
Smart shoppers know that timing your purchases around sales events can lead to significant savings. Ace Hardware runs regular promotions throughout the year, with some major sales events you can count on:
Monthly Red Hot Buys
Every month, Ace Hardware features "Red Hot Buys"—deeply discounted items on popular products. These deals typically run for the entire month and can offer savings of 20-50% off regular prices. Categories rotate monthly but often include:
- Power tools
- Paint and painting supplies
- Lawn and garden equipment
- Outdoor living products
- Seasonal items
Pro Tip: Sign up for the Ace Rewards program (more on this later) to receive notifications about upcoming Red Hot Buys before they're advertised to the general public.
Spring Black Friday (April)
Ace Hardware's Spring Black Friday sale, typically held in April, rivals the deals you'd find during the holiday shopping season. This event focuses on outdoor and lawn care products as customers prepare for the growing season:
- Lawn mowers and trimmers at clearance prices
- Garden soil, fertilizers, and seeds
- Power washers
- Grills and outdoor cooking equipment
- Paint and stain for outdoor projects
Memorial Day and July 4th Sales
Summer holidays bring major sales on:
- Grills and grilling accessories
- Outdoor furniture and décor
- Coolers and outdoor entertaining supplies
- Paint (perfect timing for exterior painting projects)
- Pool and water toys
Labor Day Weekend
As summer winds down, Labor Day sales focus on:
- End-of-season clearance on lawn and garden items
- Tool sales (great time to buy power tools)
- Paint closeouts
- Fall preparation products
Black Friday and Cyber Monday
Ace Hardware participates in the biggest shopping weekend of the year with doorbuster deals on:
- Power tool combo kits
- Holiday decorations and lighting
- Space heaters and winter prep supplies
- Gift sets and stocking stuffers
- Select appliances
Online and In-Store: Many Black Friday deals are available both online and in stores, though some doorbuster deals may be in-store only with limited quantities.
Clearance Sales (Year-Round)
Throughout the year, individual Ace Hardware stores mark down seasonal items and discontinued products. Check the clearance section (often in the back of the store) for deals up to 75% off on:
- Seasonal décor
- Discontinued paint colors
- Overstock items
- Floor models
- Slightly damaged packaging (product still new)
Paint Sales
Ace Hardware regularly runs promotions on their paint lines:
- Buy 2 gallons, get special pricing
- Rebate offers on Clark+Kensington paint
- Paint + supplies bundles
- Seasonal exterior paint promotions
How to Save Money at Ace Hardware: Insider Tips
Beyond waiting for sales, there are numerous strategies to maximize your savings at Ace Hardware:
Join Ace Rewards (Free Loyalty Program)
The Ace Rewards program is completely free and offers substantial benefits:
Earning Points:
- Earn 10 points for every dollar spent
- 2,500 points = $5 reward
- Points never expire as long as your account remains active
Additional Benefits:
- Exclusive member-only deals and coupons
- Birthday month bonus rewards
- Early access to sales
- Free assembly on select products
- Surprise bonus point opportunities
How to Sign Up: Register online at acehardware.com, through the Ace Hardware mobile app, or in-store at checkout. You'll receive a physical card and can also access your account digitally.
Download the Ace Hardware Mobile App
The Ace Hardware app is a powerful money-saving tool:
- Digital coupons: Access exclusive app-only coupons
- Store locator: Find the nearest Ace with real-time inventory
- Shopping lists: Create and organize project lists
- Scan products: Check prices and reviews while shopping
- Ace Rewards integration: Track points and redeem rewards seamlessly
Buy in Bulk from Hardware Bins
For screws, nails, bolts, and other fasteners, buying from bulk bins can save you 50% or more compared to packaged products. You pay only for what you need, reducing waste and expense.
Price Match Guarantee
Many Ace Hardware locations offer price matching on identical items from competitors. Policies vary by store (since they're independently owned), but it's always worth asking if they'll match a lower price you've found elsewhere.
Shop Clearance and Seasonal Transitions
The best time to buy seasonal items is right after the season ends:
- Winter items in early spring: Snow blowers, ice melt, space heaters
- Spring/summer items in fall: Lawn care products, grills, patio furniture
- Holiday items after the holiday: Christmas lights in January, Halloween décor in November
Use Manufacturer Rebates
Ace Hardware participates in manufacturer rebate programs. Look for rebate tags on products from brands like:
- DeWalt
- Milwaukee
- Craftsman
- Scotts lawn care
- Major appliance brands
Tip: Combine manufacturer rebates with Ace Rewards points and sale pricing for maximum savings.
Buy Store Brands
Ace-branded products and private labels like Taskforce offer quality comparable to name brands at lower prices. These products are backed by Ace's satisfaction guarantee, so there's minimal risk in trying them.
Sign Up for Email Newsletters
Ace Hardware sends regular emails featuring:
- Weekly deals
- Digital coupons
- Advance notice of upcoming sales
- Tips and how-to guides
- Local store events
Shop Online for Exclusive Deals
AceHardware.com sometimes offers online-exclusive pricing and free shipping promotions (usually on orders over $50). You can choose:
- Ship to home: Free shipping on qualifying orders
- Buy online, pick up in store: Often available the same day
- Ship to store: Free shipping to your local Ace
How to Find Ace Hardware Coupons, Deals, and Offers
Finding the best deals at Ace Hardware requires knowing where to look. Here's a comprehensive guide to sourcing coupons and special offers:
Official Ace Hardware Sources
1. AceHardware.com
- Navigate to the "Deals" or "Offers" section
- Browse Red Hot Buys
- Check the "Coupons" page for printable and digital offers
2. Ace Rewards Account
- Log in to view personalized offers
- Check "My Rewards" for available coupons
- Look for surprise bonus point opportunities
3. Email Newsletters
- Subscribe at acehardware.com
- Receive weekly deals and exclusive coupons
- Get advance notice of major sales
4. Mobile App
- Access app-exclusive coupons in the "Offers" tab
- Enable push notifications for flash sales
- Scan your Ace Rewards at checkout to auto-apply digital coupons
5. Social Media
- Follow Ace Hardware on Facebook, Instagram, and Twitter
- Watch for social media-exclusive promotions
- Participate in contests and giveaways
6. In-Store
- Check end-cap displays for coupon tear pads
- Ask at customer service for current promotional flyers
- Look for coupon booklets near the entrance
Third-Party Coupon Sites
Retailmenot.com: Frequently updated Ace Hardware coupons, including percentage-off and dollar-off deals
Coupons.com: Printable and digital coupons for Ace Hardware and partner brands
Slickdeals.com: Community-driven deal sharing; users post hot Ace Hardware deals they find
Hip2Save.com: Curated deals and coupon matchups for Ace Hardware sales
Brad's Deals: Hand-verified Ace Hardware promotions
Honey Browser Extension: Automatically searches for and applies coupon codes at checkout when shopping online
Manufacturer Websites
Visit the websites of brands sold at Ace Hardware:
- DeWalt, Milwaukee, Craftsman: Tool rebates and promotions
- Scotts, Miracle-Gro: Lawn care coupons and rebates
- Weber: Grill accessories and bundles
- Clark+Kensington: Paint rebates (often through Ace's website)
Newspaper Inserts and Direct Mail
Some Ace Hardware locations still distribute:
- Sunday newspaper coupon inserts
- Direct mail postcards with local offers
- Seasonal catalogs with special pricing
Tip: Ask your local store if they participate in direct mail programs and request to be added to the mailing list.
Seasonal Coupon Books
During major holidays and seasons, Ace Hardware publishes special coupon books:
- Spring cleaning and lawn care coupons
- Summer grilling and outdoor living offers
- Fall home maintenance deals
- Holiday gift guide with special pricing
Stack Your Savings
For maximum savings, combine multiple offers:
Example:
- Start with a sale item (30% off)
- Use a manufacturer's coupon ($5 off)
- Apply Ace Rewards points ($5 reward)
- Submit a manufacturer's rebate ($10 back)
Total savings: You could save 50% or more by strategically stacking deals!
Payment Methods at Ace Hardware: Flexible Options
Ace Hardware accepts a wide variety of payment methods to make your shopping convenient:
In-Store Payment Options
Credit and Debit Cards:
- Visa
- Mastercard
- American Express
- Discover
- All major debit cards with PIN or signature
Mobile Payments:
- Apple Pay
- Google Pay
- Samsung Pay
Cash: Accepted at all locations
Checks: Personal checks accepted at most locations (policies vary by store)
Gift Cards: Ace Hardware gift cards and e-gift cards
Ace Rewards: Redeem rewards for merchandise (not cash back)
Online Payment Options (AceHardware.com)
- All major credit and debit cards
- PayPal
- Ace Hardware gift cards
- Affirm (buy now, pay later option for purchases over $50)
Ace Hardware Credit Card
The Ace Hardware credit card, issued by Citi, offers:
- 5% back in Ace Rewards on qualifying Ace purchases
- No annual fee
- Special financing offers on larger purchases (e.g., 6 months no interest on purchases over $299)
- Exclusive cardholder promotions
How to Apply: Apply in-store or online at acehardware.com. Credit approval required.
Is it worth it? If you shop regularly at Ace Hardware, the 5% back can add up quickly. For infrequent shoppers, the free Ace Rewards program might be sufficient.
Business Accounts
For contractors and businesses, Ace Hardware offers:
- Commercial charge accounts
- Net payment terms
- Volume discounts
- Dedicated business account support
Contact your local Ace Hardware store to inquire about business account options.
Digital Wallet and Contactless Payments
Most Ace Hardware locations have upgraded their payment terminals to accept:
- Contactless credit/debit cards (tap to pay)
- Mobile wallet payments (Apple Pay, Google Pay)
- NFC-enabled payments
Ace Hardware Customer Reviews: What Real Customers Say
To provide an authentic picture of the Ace Hardware shopping experience, we've compiled feedback from real customers across various platforms:
Positive Customer Experiences
Sarah M., Portland, OR (5/5 stars) "I was trying to fix a leaky faucet and had no idea what I was doing. The gentleman at my local Ace not only showed me exactly which parts I needed but drew me a diagram of how to install them. I saved hundreds by not calling a plumber. This is why I'll always choose Ace over the big box stores!"
James T., Austin, TX (5/5 stars) "Needed paint mixed for my living room at 7:45 PM. Most places would rush you out, but the Ace associate took his time, made sure the color was perfect, and even gave me tips on which primer to use. The paint coverage was excellent—one coat was all I needed."
Linda K., Minneapolis, MN (4/5 stars) "Great selection of hard-to-find hardware items. I needed a specific size bolt for an antique door, and they had exactly what I needed in their bulk bins. Prices are slightly higher than Home Depot, but the convenience and helpfulness make up for it."
Marcus R., Denver, CO (5/5 stars) "I'm a contractor and I've started using Ace for my smaller jobs. Their Ace Rewards program actually saves me money, and I can get in and out quickly without wandering through a massive warehouse. The staff knows me by name, which is a nice touch."
Emily G., Charleston, SC (5/5 stars) "Ace Hardware has become my go-to for garden supplies. The staff in the garden center really knows their stuff about what grows well in our region. They talked me out of buying plants that wouldn't thrive here and suggested better alternatives. My garden has never looked better!"
Constructive Criticism and Areas for Improvement
Robert D., Phoenix, AZ (3/5 stars) "Good service, but prices can be 10-15% higher than competitors. I only shop here for emergency fixes or when I need expert advice. For larger projects, I still go to the big box stores to save money."
Angela H., Chicago, IL (3/5 stars) "My local Ace has great customer service, but their inventory is limited compared to larger stores. I had to order a specific power tool online and wait for shipping. If you need something obscure, call ahead to check availability."
David P., Miami, FL (4/5 stars) "Generally good experience, but it really depends on which associate you get. Some are incredibly knowledgeable, others are clearly new and can't answer specific technical questions. Still better than being ignored at Home Depot."
Common Themes in Customer Reviews
Strengths:
- Exceptional customer service and product knowledge
- Convenient locations
- Helpful, friendly staff who take time to assist
- Quality product selection
- Easy returns
- Community-focused atmosphere
Areas for Improvement:
- Pricing can be higher than big-box competitors
- Smaller inventory selection
- Inconsistent experiences between different store locations
- Variable staff knowledge levels
Overall Customer Satisfaction
Across major review platforms (Google, Yelp, Trustpilot), Ace Hardware maintains strong ratings:
- Average rating: 4.3-4.5 out of 5 stars
- Percentage recommending: 85-90%
- Key differentiator: Customer service consistently rated highest
Return and Exchange Policy: Hassle-Free Shopping
Ace Hardware is committed to customer satisfaction, and their return policy reflects this commitment. While policies can vary slightly by location due to independent ownership, here's what you can generally expect:
Standard Return Policy
Timeframe:
- Most items: 30 days from purchase
- Ace Rewards members: Extended to 90 days on many items
- Power tools and outdoor equipment: Check specific store policy (often 30-90 days)
Condition Requirements:
- Items must be in original, resalable condition
- Original packaging preferred but not always required
- Receipt or proof of purchase recommended
- Unused and unopened for most products
What You'll Receive:
- With receipt: Full refund to original payment method or exchange
- Without receipt: Store credit at current selling price (Ace Rewards lookup may provide purchase history)
Exceptions and Special Cases
Non-Returnable Items:
- Opened paint (mixed colors)
- Cut chain, rope, wire, or fabric
- Opened chemicals and aerosols
- Custom-ordered items
- Clearance items marked "As-Is" or "Final Sale"
- Gift cards
Paint Returns:
- Unopened, unmixed paint: Returnable within policy timeframe
- Mixed/custom colors: Generally non-returnable (some stores may offer store credit)
- Color match guarantee: If you're unhappy with a color match, many stores will remix at no charge
Defective Merchandise:
- Defective items are returnable beyond the standard timeframe
- Manufacturer warranties apply to many products
- Ace Hardware will facilitate warranty claims
How to Make a Return
In-Store Returns:
- Bring the item and receipt to any Ace Hardware location
- Speak with a customer service associate
- If you don't have a receipt, provide your Ace Rewards number for purchase lookup
- Receive refund or exchange
Online Purchase Returns:
- Ordered online: Can be returned to any Ace Hardware store or shipped back (return shipping may apply)
- Check AceHardware.com: Your order confirmation email for specific return instructions
Pro Tips for Smooth Returns
Keep Your Receipts: Store them digitally by photographing or using the Ace Hardware app
Use Ace Rewards: All purchases are automatically tracked, making returns without physical receipts easier
Inspect Before Leaving: Check items before leaving the store to catch any defects immediately
Ask About Warranty: Many tools and equipment come with manufacturer warranties; register products when you get home
Special Circumstances: If you're beyond the return window but have a legitimate issue, speak with a manager—Ace Hardware stores often work with customers to find solutions
Price Adjustment Policy
Many Ace Hardware locations offer price adjustments if an item you purchased goes on sale shortly after your purchase:
- Timeframe: Typically 7-14 days (varies by store)
- Requirement: Original receipt and Ace Rewards account
- Process: Bring receipt to customer service for a price adjustment credit
Contact Ace Hardware: Customer Support Options
Whether you have a question about a product, need help with an order, or want to provide feedback, Ace Hardware offers multiple ways to get in touch:
Contact Your Local Store
Since Ace Hardware stores are independently owned, your local store is often the best first point of contact for:
- Product availability
- Store-specific policies
- Local services (key cutting, glass cutting, etc.)
- In-store events and promotions
How to Find Your Store's Contact Info:
- Visit AceHardware.com
- Use the "Store Locator" tool
- Select your nearest store
- View phone number, address, and hours
Ace Hardware Corporate Customer Service
For questions about:
- Online orders from AceHardware.com
- Ace Rewards program
- Gift cards
- General inquiries
- Corporate policies
Phone: 1-866-290-5334 Hours: Monday-Friday, 8:00 AM - 5:00 PM CST
Email: Use the contact form at AceHardware.com/customer-service
Online Order Support
Order Status: Log in to your account at AceHardware.com to track orders
Shipping Questions: 1-866-290-5334
Returns for Online Purchases: Can be processed in-store or by contacting customer service
Social Media
Connect with Ace Hardware on social platforms:
- Facebook: @acehardware
- Twitter: @AceHardware
- Instagram: @acehardware
- YouTube: Ace Hardware (DIY tips and product videos)
Social media teams typically respond within 24 hours during business days.
Ace Hardware Website Resources
AceHardware.com features:
- Help Center: FAQs and self-service resources
- Live Chat: Available during business hours on the website
- How-To Library: Step-by-step guides for common projects
- Product Reviews: Read and write reviews for products
Feedback and Complaints
Ace Hardware values customer feedback:
- Positive Experiences: Leave reviews on Google, Yelp, or the Ace website
- Concerns or Complaints:
- Start with store management
- Escalate to corporate customer service if unresolved
- Be specific about issues and desired resolution
Accessibility
Ace Hardware is committed to accessibility:
- Most stores are ADA-compliant
- Website features accessibility options
- Customer service can accommodate special needs—just ask
Frequently Asked Questions (FAQs)
General Questions
Q: How many Ace Hardware stores are there? A: As of 2026, there are over 5,800 Ace Hardware stores globally, with the majority located in the United States. Each store is independently owned and operated.
Q: Does Ace Hardware price match? A: Many Ace Hardware locations offer price matching, but policies vary by store since they're independently owned. It's best to ask your local store about their specific price match policy. Generally, they'll match identical items from local competitors.
Q: Is Ace Hardware cheaper than Home Depot or Lowe's? A: Ace Hardware's prices are sometimes slightly higher than large big-box stores due to their smaller scale. However, they frequently offer competitive pricing on sale items, and their Ace Rewards program can help offset price differences. The value of expert service and convenience often makes up for any price difference.
Q: Can I order online and pick up in store? A: Yes! Ace Hardware offers "Buy Online, Pick Up In Store" (BOPIS) service. Many items can be ready for pickup the same day. Check product availability at your local store on AceHardware.com.
Ace Rewards Program
Q: Is the Ace Rewards program free? A: Yes, Ace Rewards is completely free to join with no membership fees.
Q: How do I check my Ace Rewards points balance? A: You can check your balance by:
- Logging into your account at AceHardware.com
- Using the Ace Hardware mobile app
- Asking at checkout in any Ace Hardware store
- Calling customer service at 1-866-290-5334
Q: Do Ace Rewards points expire? A: Ace Rewards points do not expire as long as your account remains active (at least one qualifying purchase every 12 months).
Q: Can I use Ace Rewards at any Ace Hardware location? A: Yes, your Ace Rewards account works at all participating Ace Hardware stores nationwide.
Products and Services
Q: Does Ace Hardware cut keys? A: Yes, most Ace Hardware stores offer key cutting services for house keys, car keys (non-electronic), and specialty keys. Many locations have self-service key kiosks.
Q: Does Ace Hardware mix paint? A: Yes, Ace Hardware stores have paint mixing services. You can choose from thousands of colors, bring in samples for color matching, or create custom colors.
Q: Does Ace Hardware cut glass? A: Many Ace Hardware locations offer glass cutting services, though this varies by store. Call your local store to confirm this service is available.
Q: Does Ace Hardware sharpen lawn mower blades? A: Some Ace Hardware locations offer blade sharpening services for lawn mowers, knives, and other tools. Service availability varies, so check with your local store.
Q: Does Ace Hardware cut rope and chain? A: Yes, most Ace Hardware stores will cut rope and chain to your desired length. There's typically a small per-cut fee.
Q: Does Ace Hardware repair screens? A: Many Ace Hardware stores offer screen repair services for windows and doors. They can rescreen existing frames or create new custom screens.
Shopping and Orders
Q: Does Ace Hardware offer free shipping? A: Ace Hardware offers free shipping on online orders over $50 (to eligible addresses). Some exclusions apply.
Q: Can I return items to any Ace Hardware store? A: Yes, items purchased at any Ace Hardware store can generally be returned to any other Ace location. Items purchased online can also be returned in-store.
Q: How long does it take to get an online order? A: Standard shipping typically takes 5-7 business days. Expedited shipping options are available. Buy Online, Pick Up In Store orders are often ready the same day.
Q: Does Ace Hardware sell gift cards? A: Yes, Ace Hardware sells physical gift cards in stores and e-gift cards online at AceHardware.com. Gift cards have no expiration date and no fees.
Business and Pro Services
Q: Does Ace Hardware have a contractor/business program? A: Yes, Ace Hardware offers business accounts with benefits like commercial charge accounts, volume discounts, and dedicated support. Contact your local store for details.
Q: Can I buy in bulk at Ace Hardware? A: Yes, Ace Hardware can special order bulk quantities of many items. Ask at your local store's customer service desk about bulk ordering options.
Store Policies
Q: What is Ace Hardware's return policy? A: Standard returns are accepted within 30 days with a receipt. Ace Rewards members get an extended 90-day return window on many items. Items must be in original, resalable condition.
Q: Does Ace Hardware accept checks? A: Most Ace Hardware stores accept personal checks, though policies may vary by location. A valid ID is typically required.
Q: Are Ace Hardware stores independently owned? A: Yes, Ace Hardware operates as a retailer-owned cooperative. Each store is independently owned by local business people who live in the communities they serve.
Q: What are Ace Hardware's hours? A: Store hours vary by location. Most stores are open Monday-Saturday from 7:00 AM or 8:00 AM until 7:00 PM or 8:00 PM, with shorter Sunday hours. Check your local store's hours at AceHardware.com.
Why Choose Ace Hardware for Your Home Improvement Needs
In an era dominated by massive big-box retailers and online shopping, Ace Hardware stands out as a refreshing alternative that combines the best of both worlds: the expertise and personalized service of a local shop with the product selection and competitive pricing of a major chain.
The Ace Hardware Advantage Summarized
Convenience: With over 5,800 neighborhood locations, you're never far from an Ace Hardware store. Quick trips for forgotten supplies or emergency repairs are easy and fast.
Expertise: The red-vested associates at Ace Hardware are trained to help, not just point you to an aisle. Whether you're a seasoned pro or a first-time DIYer, you'll find the guidance you need.
Quality: Ace carefully curates its product selection to include trusted brands and exclusive lines like Clark+Kensington paint and Craftsman tools.
Value: Between Ace Rewards points, Red Hot Buys, seasonal sales, and stackable coupons, there are numerous ways to save money on your projects.
Community: Shopping at Ace means supporting local business owners who are invested in your community's success.
Satisfaction Guarantee: With a generous return policy and commitment to making things right, you can shop with confidence.
Final Thoughts for Smart Shoppers
To maximize your Ace Hardware experience:
- Join Ace Rewards immediately—it's free and pays for itself quickly
- Download the mobile app for exclusive deals and inventory checking
- Shop seasonal transitions for the deepest clearance discounts
- Build relationships with your local store staff—they'll remember you and provide even better service
- Stack your savings by combining sales, coupons, rewards, and rebates
- Don't hesitate to ask questions—Ace employees genuinely want to help you succeed
Whether you're painting a room, fixing a leaky pipe, maintaining your lawn, or tackling a major renovation, Ace Hardware has the products, expertise, and customer service to help you complete your project successfully. The next time you need hardware or home improvement supplies, stop by your local Ace Hardware store and experience the difference that "the helpful place" can make.
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