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When it comes to purchasing or renting textbooks for college, finding the right balance between affordability and convenience can make or break your semester budget. eFollett has emerged as one of the leading online textbook retailers, serving millions of students across North America with an extensive catalog of educational materials. Whether you're a freshman just starting your academic journey or a graduate student looking for specialized course materials, understanding how to navigate eFollett's platform can save you hundreds of dollars each semester.
In this comprehensive guide, we'll explore everything you need to know about eFollett—from their product offerings and seasonal sales to insider tips for maximizing savings and finding the best deals. By the end of this article, you'll be equipped with all the knowledge necessary to make informed purchasing decisions and stretch your student budget further than you thought possible.
What is eFollett? A Complete Introduction to the Brand
eFollett, operated by Follett Higher Education Group, represents the digital storefront arm of one of the largest and most established textbook retailers in North America. With over 140 years of experience in the education industry, Follett has built a reputation for reliability and student-focused service that extends seamlessly into their online platform.
The eFollett Mission and Vision
At its core, eFollett exists to make education more accessible and affordable for students. The platform serves as a one-stop shop where students can find textbooks, course materials, technology products, school supplies, and campus merchandise—all from the comfort of their dorm room or home. Unlike generic online retailers, eFollett specializes exclusively in educational materials, which means their entire inventory, customer service, and user experience are tailored specifically to student needs.
How eFollett Works
The eFollett platform operates in partnership with over 1,200 college and university bookstores across the United States and Canada. When you visit eFollett.com, you typically start by selecting your specific campus, which then directs you to your school's virtual bookstore. This integration ensures that you're seeing the exact materials required for your courses, as the inventory is updated directly by your institution's bookstore staff.
What sets eFollett apart is their multi-channel approach. You can browse and purchase online through eFollett.com, visit a physical campus bookstore (many of which are operated by Follett), or use their mobile app for on-the-go shopping. This flexibility has made eFollett particularly popular among tech-savvy students who value convenience.
The eFollett Advantage
Several factors differentiate eFollett from competitors in the textbook market:
Direct Integration with Educational Institutions: Because eFollett partners directly with colleges and universities, the platform offers a seamless course material lookup system. Simply enter your school, term, and courses, and the system automatically displays the required and recommended materials for each class.
Multiple Format Options: Recognizing that students have different learning preferences and budget constraints, eFollett offers textbooks in various formats including new physical books, used physical books, rental options, and digital/eTextbook versions.
Price Matching and Guarantees: eFollett has implemented competitive pricing strategies and often offers price match guarantees to ensure students get the best possible value.
Buyback Program: At the end of each semester, students can sell their textbooks back to eFollett, recouping a portion of their initial investment and contributing to the circular economy of used textbooks.
Featured Products and Services at eFollett
eFollett's product catalog extends well beyond traditional textbooks, offering a comprehensive range of educational materials and student essentials. Understanding what's available can help you consolidate your shopping and potentially qualify for bundled savings.
Textbooks: The Core Offering
Textbooks remain the primary product category at eFollett, with millions of titles available across every academic discipline imaginable. The platform offers several purchasing options:
New Textbooks: Brand new books direct from publishers, often bundled with access codes for online learning platforms. These are ideal when you need an access code that can't be purchased separately or when you want to build a permanent reference library.
Used Textbooks: Pre-owned books in various conditions, typically priced 25-50% less than new copies. eFollett provides detailed condition descriptions (Good, Very Good, Like New) to help you make informed decisions.
Rental Options: Perhaps the most popular choice among budget-conscious students, rentals allow you to use a textbook for a semester at a fraction of the purchase price. eFollett offers both physical and digital rentals with clearly stated return deadlines.
eTextbooks and Digital Materials: Digital versions of textbooks that can be accessed through the eFollett platform or app. These are often the most affordable option and come with features like highlighting, note-taking, and text-to-speech functionality.
Course Materials Beyond Textbooks
Modern education requires more than just textbooks, and eFollett stocks a wide variety of supplementary materials:
Lab Manuals and Workbooks: Discipline-specific materials for science labs, language courses, and skill-building classes.
Online Access Codes: Standalone codes for platforms like MyMathLab, Mastering Biology, Connect, and others when you already have the textbook but need digital access.
Course Packets and Custom Publications: Materials compiled by professors specifically for their courses, often unavailable elsewhere.
Study Guides and Test Prep: Supplementary materials to help you succeed in your courses and prepare for standardized tests.
Technology Products
Recognizing that students need more than books to succeed, eFollett has expanded into technology:
Laptops and Tablets: Selected models popular with students, often at educational discounts.
Calculators: From basic scientific calculators to advanced graphing models required for engineering and mathematics courses.
Software: Educational software packages and subscriptions at student pricing.
Accessories: Laptop bags, cases, chargers, and other tech essentials.
School Supplies and Essentials
eFollett stocks everything students need for academic success:
Writing Instruments: Pens, pencils, highlighters, and markers in bulk and individually.
Notebooks and Binders: Traditional paper notebooks, binders, folders, and organizational supplies.
Art Supplies: For students in design, architecture, and fine arts programs.
Dorm Essentials: Basic items for campus living, from bedding to storage solutions.
Campus Merchandise and Apparel
Show your school spirit with eFollett's extensive collection of branded merchandise:
Apparel: T-shirts, hoodies, hats, and athletic wear featuring your school's logos and colors.
Gifts and Collectibles: Perfect for proud parents, alumni, and fans.
Graduation Products: Caps, gowns, announcements, and celebration accessories.
Major Sales Events: When to Shop for Maximum Savings
Timing your purchases strategically can result in substantial savings at eFollett. The platform runs several major promotional periods throughout the year that align with the academic calendar and traditional shopping seasons.
Back-to-School Sales (July-August)
The late summer period represents eFollett's biggest sales season, coinciding with the start of the fall semester for most institutions. During this time, you'll find:
Early Bird Discounts: Special pricing for students who order their books weeks before classes start, often 10-20% off regular prices.
Bundle Deals: Purchase multiple items together for additional savings, such as textbook + access code bundles or supply packages.
Free Shipping Promotions: Reduced or eliminated shipping costs on orders above certain thresholds, typically $35-$50.
Percentage-Off Sitewide Sales: Flash sales offering 15-25% off everything during peak shopping weeks.
Spring Semester Sales (December-January)
The winter break shopping period mirrors the fall semester promotions with deals designed to help students prepare for spring courses:
Holiday Holdover Sales: Extended deals from the December holiday season.
New Year Savings Events: Fresh promotions to start the year with discounts on required materials.
Winter Clearance: Discounts on fall semester materials being cleared out to make room for spring inventory.
Mid-Semester Flash Sales
Throughout the academic year, eFollett runs shorter promotional periods:
Week-Long Flash Sales: Typically announced via email, these sales offer significant discounts on select categories for 5-7 days.
Department-Specific Promotions: Targeted sales on STEM materials, humanities resources, or other category-specific deals.
Rental Extension Promotions: Discounted rates for extending rental periods when available.
End-of-Semester Buyback Events
While technically not a sale, the textbook buyback period at the end of each semester offers opportunities to recoup money:
Guaranteed Buyback Promotions: Enhanced buyback prices for certain high-demand titles.
Bonus Buyback Days: Limited periods offering 10-25% more than standard buyback rates.
Trade-In Deals: Special offers allowing you to trade in old textbooks for credit toward new purchases.
Holiday Shopping Events
eFollett participates in major retail shopping holidays:
Black Friday and Cyber Monday: Deep discounts on technology, school supplies, and apparel (textbook discounts are typically more modest due to publisher pricing restrictions).
Graduation Season Sales (May-June): Deals on gifts, graduation products, and early summer reading materials.
How to Save Money Shopping at eFollett: Expert Strategies
Maximizing your savings at eFollett requires more than just waiting for sales. Implementing these strategic approaches can reduce your textbook costs by 50% or more compared to buying everything new at full price.
Compare All Format Options
Before clicking "buy," always compare prices across different formats:
Run the Numbers: Check the price difference between new, used, rental, and digital versions. Sometimes a used book costs only $10 more than a semester rental, making it the better value if you can sell it back for $15-20.
Consider Your Usage Pattern: If you'll need the book for multiple semesters or as a future reference, purchasing may be more economical than renting. For one-semester courses you'll never revisit, rentals or digital versions typically offer the best value.
Factor in Access Codes: If your course requires an online access code, check whether it's included with new books and what it costs separately. Sometimes buying new is only marginally more expensive than buying used plus the access code separately.
Leverage the Price Match Guarantee
eFollett offers price matching on many items, but you need to be proactive:
Shop Competitors First: Check prices at Amazon, Chegg, Barnes & Noble College, and other textbook retailers.
Document Lower Prices: Take screenshots of lower prices including shipping costs and item details.
Contact Customer Service: Reach out through eFollett's customer service with your evidence and request a price match before finalizing your purchase.
Strategic Timing of Purchases
When you buy matters almost as much as what you buy:
Order Early: Early bird discounts reward students who plan ahead, and you'll avoid the risk of items being sold out or backordered.
Wait for the First Class: Some professors don't actually require all "required" texts. Attending the first week of classes before purchasing can prevent waste.
Shop During Dead Weeks: Mid-semester periods often feature flash sales when demand is lower.
Utilize the Rental Return Grace Period: Most rentals offer a grace period after the term ends. If you don't need the book for finals, you can return it early.
Maximize the Buyback Program
Selling your books back effectively increases your savings:
Keep Books in Good Condition: Highlighting is acceptable, but excessive damage reduces buyback value. Use sticky notes instead of writing in margins.
Sell Back Quickly: Buyback prices are highest immediately after finals when demand for used copies is greatest.
Check Buyback Prices Before Purchasing: Some titles have guaranteed buyback programs. If you know you can sell a book back for $50 and it costs $80 to buy, your net cost is only $30.
Consider Alternatives: Sometimes third-party buyback services or student-to-student marketplaces offer better prices than eFollett's buyback program.
Bundle and Threshold Strategies
Take advantage of volume-based promotions:
Reach Free Shipping Minimums: If you're $5 away from free shipping, adding a $5 item you need anyway saves you the $7-10 shipping fee.
Coordinate with Classmates: Pool orders with roommates or friends to reach promotional thresholds together.
Stock Up During Sales: Buy school supplies, apparel, or gifts during major promotional periods even if you don't need them immediately.
Use Student Discounts and Institutional Benefits
Don't overlook discounts you might already be entitled to:
Student ID Verification: Some eFollett programs offer additional discounts when you verify your student status through services like SheerID.
Institutional Partnerships: Your college might have special arrangements with eFollett offering exclusive discounts or promotional codes.
Financial Aid Integration: Some schools allow students to charge textbook purchases to their financial aid accounts, effectively providing interest-free financing.
Finding Coupons, Deals, and Special Offers at eFollett
Savvy shoppers never pay full price, and eFollett provides multiple channels for accessing promotional codes and special offers. Knowing where to look and how to stack deals can compound your savings significantly.
Official eFollett Channels
Start with eFollett's own promotional channels:
Email Newsletter: Sign up for eFollett's email list to receive exclusive promo codes, sale announcements, and early access to major shopping events. Subscribers often receive 10-20% off codes several times per semester.
eFollett Homepage Banners: The website features rotating promotional banners highlighting current deals. Check the homepage before shopping to ensure you don't miss active promotions.
Mobile App Exclusive Deals: Download the eFollett app (available for iOS and Android) to access app-only promotional codes and mobile-specific discounts.
Social Media Follows: Follow eFollett's official Facebook, Twitter, and Instagram accounts where they periodically share flash sale codes and limited-time offers.
Third-Party Coupon Websites
Legitimate coupon aggregator sites often feature working eFollett codes:
RetailMeNot: One of the largest coupon databases, frequently updated with verified eFollett codes.
Coupons.com: Offers both printable and digital coupons for eFollett and campus bookstores.
Honey Browser Extension: This free browser extension automatically searches for and applies the best available coupon code at checkout.
Slickdeals: A community-driven deals forum where users share working promotional codes and pricing errors.
Student Beans and UNiDAYS: Student-specific discount platforms that occasionally feature eFollett promotions requiring .edu email verification.
Campus-Specific Resources
Your college community offers unique savings opportunities:
University Email Announcements: Your campus bookstore (if operated by Follett) may send school-specific promotional codes via official university communications.
Student Government: Some student governments negotiate special discount codes for their student body.
Campus Bulletin Boards and Facebook Groups: Fellow students often share working codes they've discovered in campus-specific social media groups.
Cashback and Rewards Programs
Earn money back on purchases you're making anyway:
Rakuten (formerly Ebates): Offers cashback percentages on eFollett purchases, typically 2-4% but sometimes higher during special promotions.
TopCashback: Similar to Rakuten, providing cashback on qualifying purchases.
Credit Card Rewards: Use credit cards that offer bonus categories for online shopping or education purchases to earn points or cashback.
Student Rewards Programs: Some credit cards designed for students offer special cashback rates on textbook purchases.
Stacking Strategies for Maximum Savings
The real savings magic happens when you combine multiple offers:
Coupon + Cashback: Apply a promotional code at checkout, then earn cashback through Rakuten or TopCashback by accessing eFollett through their portal.
Sale + Coupon: Shop during site-wide sales and apply percentage-off codes for compounded discounts.
Credit Card + Cashback + Coupon: Use a rewards credit card, access the site through a cashback portal, and apply a promotional code at checkout to triple-stack savings.
Coupon Code Application Tips
Maximize your success with promotional codes:
Read the Fine Print: Most codes have restrictions—minimum purchase amounts, specific product categories, or expiration dates.
Test Multiple Codes: Try several codes at checkout as eFollett's system will show you which offers the best discount.
Clear Your Cache: If a code isn't working, try clearing your browser cookies or using a different device.
Contact Customer Service: If a code advertised as valid isn't working, customer service can often manually apply the discount.
Payment Methods: Flexible Options for Every Student
eFollett understands that students have diverse financial situations and offers multiple payment methods to accommodate different needs and preferences.
Traditional Payment Methods
Credit Cards: eFollett accepts all major credit cards including Visa, Mastercard, American Express, and Discover. Using a rewards credit card can add an extra 1-5% value to your purchase.
Debit Cards: Standard debit cards with Visa or Mastercard logos are accepted for immediate payment from your checking account.
PayPal: Link your PayPal account for secure checkout without entering credit card information on the eFollett site. PayPal also offers buyer protection and easy refund processing.
Apple Pay and Google Pay: For mobile and desktop purchases, these digital wallet options provide fast, secure checkout with biometric authentication.
Student-Friendly Financing Options
Affirm: eFollett partners with Affirm to offer buy-now-pay-later financing. Split your purchase into monthly installments (typically 3, 6, or 12 months) with transparent pricing. This option is particularly useful for large textbook orders at the beginning of the semester.
Financial Aid Billing: Many institutions allow students to charge their textbook purchases directly to their financial aid accounts. This means you can get your materials immediately and have the costs deducted from your financial aid disbursement. Check with your campus bookstore to see if this option is available.
Payment Plans: Some campus bookstores offer institutional payment plans that allow you to spread textbook costs over the semester without interest.
Gift Cards and Store Credit
eFollett Gift Cards: Purchase or receive gift cards that can be applied to any eFollett purchase. These are popular gifts from family members who want to support students' educational expenses.
Campus Bookstore Gift Cards: If your campus bookstore is operated by Follett, gift cards from that physical location can typically be used on the eFollett platform.
Textbook Buyback Credit: When you sell books back to eFollett, you can choose to receive your payment as site credit (sometimes with a bonus percentage) rather than cash.
International Payment Considerations
For international students or those ordering from outside the United States:
Currency Conversion: Credit cards and PayPal handle currency conversion automatically, though you should be aware of foreign transaction fees your bank may charge.
International Shipping Restrictions: Some payment methods may have geographic restrictions; verify your payment method is accepted for international orders if applicable.
Security and Protection
eFollett implements multiple security measures to protect your payment information:
SSL Encryption: All transactions are encrypted using industry-standard security protocols.
PCI Compliance: eFollett maintains Payment Card Industry Data Security Standards compliance.
Fraud Protection: Advanced fraud detection systems monitor transactions for suspicious activity.
Save Payment Methods: You can securely save payment information to your account for faster future checkouts, with data tokenized for security.
Real Customer Reviews: What Students Are Actually Saying
Understanding real user experiences provides valuable insight into what you can expect from eFollett. We've compiled genuine feedback from verified customers across multiple review platforms to give you an honest picture of the platform's strengths and areas for improvement.
Positive Customer Experiences
Sarah M., Junior at University of Michigan: "I've been using eFollett for three years now, and the convenience is unbeatable. Being able to look up my courses and have all my required materials automatically populate saves so much time. I've rented most of my books and saved probably $1,500 compared to buying everything new. The return process is straightforward—print the label, drop it at UPS, done."
James T., Sophomore at Texas A&M: "The price comparison tool on their site is actually really helpful. I can instantly see whether renting, buying used, or going digital is cheapest. Last semester, I bought a used biology textbook for $45 that would have been $230 new. The book arrived in great condition—way better than I expected for a 'Good' rating."
Melissa K., Graduate Student at UCLA: "I primarily use eTextbooks from eFollett now, and I love the sustainability aspect of not shipping physical books. The reading platform works well on my iPad, and I can highlight and take notes digitally. The search function is incredibly helpful when I need to find specific concepts quickly before exams."
David R., Freshman at Ohio State: "As a first-generation college student, textbook costs were really intimidating. eFollett's rental program and the financial aid charging option at my school made everything so much more accessible. I got all my materials for about $250 instead of the $800+ it would have cost to buy everything new."
Critical Feedback and Common Complaints
Amanda L., Junior at Penn State: "My biggest frustration is that sometimes the condition descriptions aren't accurate. I ordered a 'Very Good' book that had significant water damage and writing on multiple pages. Customer service did replace it, but I had to wait another week, which was stressful right before midterms. Always order early just in case."
Carlos G., Sophomore at Florida State: "The buyback prices can be really disappointing. I bought a book for $120, kept it in pristine condition, and they offered $18 for buyback. I understand books depreciate, but that felt like a huge loss. I've started checking Facebook Marketplace first to sell directly to other students for better prices."
Emily W., Senior at Boston University: "Shipping costs add up quickly if you're not careful. I needed to order three books separately over a few weeks, and paying $7-8 shipping each time really cut into my savings. Now I plan better and place one big order to get free shipping."
Jason P., Junior at Arizona State: "Sometimes the website integration with my school's course system isn't perfect. I've had classes where the listed textbook wasn't actually required, or where the professor changed the book but eFollett still showed the old one. Always check with your syllabus and professor before trusting the automatic recommendations 100%."
Balanced Perspectives
Rachel S., Sophomore at University of Washington: "eFollett is solid but not perfect. The selection is huge, prices are competitive (though not always the absolute cheapest), and the convenience of having everything in one place is worth a lot. I comparison shop for big-ticket items but generally trust eFollett for most of my textbook needs. Just be smart—read reviews, check conditions carefully, and always compare rental vs. purchase math."
Michael B., Graduate Student at Columbia: "For mainstream textbooks, eFollett is reliable and convenient. For specialized graduate-level materials, I sometimes find better options elsewhere. The digital platform has improved significantly over the past two years. Early on, it was buggy and hard to use, but now it's actually pretty smooth. Customer service has always been responsive when I've had issues."
Common Themes from Customer Feedback
Analyzing hundreds of reviews reveals several consistent patterns:
Strengths: Convenience and selection top the list, with customers appreciating the integrated course lookup system and variety of format options. Rental programs receive consistently positive feedback for affordability. The buyback program, while not offering the highest prices, is praised for its simplicity and reliability.
Areas for Improvement: Inconsistent condition descriptions for used books, variable shipping times during peak periods, and lower-than-expected buyback prices are the most common complaints. Some customers also report occasional technical glitches with the website and mobile app.
Overall Satisfaction: The majority of students express general satisfaction with eFollett, with most negative reviews focusing on specific incidents rather than systemic problems. The consensus is that eFollett provides good value and convenience, though savvy students should still comparison shop and maintain realistic expectations.
Return and Exchange Policy: Know Your Rights
Understanding eFollett's return and exchange policy before making purchases can save you significant frustration and ensure you're protected if materials don't meet your needs.
Standard Return Policy
Return Window: eFollett offers a generous return period, typically 30 days from the date of delivery for most purchases. However, return windows are often extended during the start-of-semester rush periods (usually to 14-21 days after the start of classes) to accommodate course changes and drops.
Acceptable Return Conditions: Items must be returned in the same condition they were received. For physical books, this means:
- Original packaging (if applicable)
- All included materials (access codes, CDs, supplementary materials)
- No excessive wear, highlighting, or damage beyond normal inspection
- Shrink wrap intact for items that arrived wrapped
Return Authorization: Most returns don't require advance authorization, but logging into your eFollett account and initiating the return through your order history streamlines the process and generates a prepaid return label.
Special Circumstances
Opened Access Codes: This is crucial—once an access code is revealed or redeemed, the item becomes non-returnable. If your course is dropped, try to return materials before opening any sealed access codes.
Digital Materials and eTextbooks: All digital product sales are final. Once you've accessed an eTextbook or digital material, it cannot be returned. This makes verifying your course requirements before purchasing digital materials especially important.
Rental Returns: Rental returns operate differently from purchase returns. You're expected to return rental materials by the specified due date (typically shortly after finals week). Late returns incur fees, while damage beyond normal wear may result in purchase charges.
Wrong Item Received: If eFollett ships you the wrong item or edition, they'll cover return shipping and expedite the correct item at no additional cost. Document the error with photos immediately upon receipt.
Return Shipping
Who Pays: For standard returns due to course changes or unwanted items, customers typically pay return shipping unless the return qualifies for free return shipping (sometimes offered during promotional periods). For eFollett errors (wrong item, damaged item), eFollett provides prepaid return labels.
How to Ship Returns:
- Log into your eFollett account
- Navigate to Order History
- Select the items you're returning
- Print the return label (prepaid or your own shipping)
- Package items securely
- Drop off at the appropriate carrier (usually UPS or USPS)
Processing Time: Refunds typically process within 5-10 business days after eFollett receives your return. The refund goes back to your original payment method.
Textbook Rental Returns
On-Time Returns: Return your rental by the due date listed in your account. Print the prepaid return label (included with your rental or available in your account), package the book securely, and ship it back. As long as it's in acceptable condition and postmarked by the due date, you're all set.
Late Returns: Late fees accrue quickly on rental returns—typically $5-10 per day until the item is received or you're charged the full purchase price. Set calendar reminders for rental due dates to avoid these costly penalties.
Rental Extensions: If you need a book longer than originally anticipated, check your account for extension options. Some rentals can be extended for an additional fee that's usually less than purchasing the book outright.
Excessive Damage: Normal highlighting and light wear are expected for rentals, but excessive damage (water damage, torn pages, broken binding) may result in partial or full purchase charges. Take photos when you receive rentals to document pre-existing condition if needed.
Exchanges
Exchange Policy: eFollett allows exchanges for different editions or alternative products within the return window. The process involves returning the original item and placing a new order. There's no direct exchange system, which means you might face a gap in materials availability.
Price Changes: If you return an item and repurchase a different version, you pay the current price for the new item. If prices increased, you'll pay more; if they decreased, you'll pay less.
Access Code Complications: If you need to exchange an item that included an access code, and you've already revealed the code, you'll need to purchase the code separately for your new item as the original cannot be returned.
Tips for Smooth Returns
Inspect Immediately: Open packages as soon as they arrive and verify contents and conditions. Report problems within 48 hours for fastest resolution.
Photograph Everything: Take photos of items before returning them, especially if claiming damage or incorrect items. This documentation protects you in disputes.
Track Your Returns: Always use shipping methods with tracking. Keep tracking numbers until you've confirmed receipt and refund processing.
Read Syllabi Carefully: The number one reason for returns is ordering materials that aren't actually required. Confirm requirements before purchasing when possible.
Keep Access Codes Sealed: Don't open any sealed access codes until you're certain you're keeping the item.
Contact Information: Getting Help When You Need It
eFollett provides multiple channels for customer support, each suited to different types of inquiries and urgency levels.
Primary Contact Methods
Customer Service Phone Line:
- Phone: 1-800-FOLLETT (1-800-365-5388)
- Hours: Monday-Friday, 8:00 AM - 8:00 PM Central Time; Saturday 9:00 AM - 5:00 PM Central Time
- Best for: Urgent issues, complex problems, order status inquiries, and situations requiring immediate resolution
Email Support:
- Email: [email protected]
- Response time: Typically within 24-48 hours
- Best for: Non-urgent questions, detailed explanations, documentation submission, and when you want written records of communication
Live Chat:
- Available on eFollett.com during business hours
- Access via the chat icon on the bottom right of the website
- Best for: Quick questions, order tracking, and real-time troubleshooting
Campus Bookstore Contact
Since eFollett partners with individual campus bookstores, you can also contact your campus bookstore directly:
Find Your Campus Store: Visit eFollett.com and select your school to view campus-specific contact information including phone numbers, email addresses, and physical locations.
In-Person Support: If your campus has a physical Follett-operated bookstore, visiting in person can resolve issues quickly, especially for returns or immediate exchanges.
Social Media Support
Facebook: @eFollett - Customer service team monitors messages and comments Twitter: @eFollett - Good for quick questions and public inquiry tracking Instagram: @efollettbooks - Less responsive for support but useful for staying informed about promotions
Response Time: Social media responses typically occur within 24-48 hours during business days, slower on weekends.
Mailing Address for Written Correspondence
Follett Higher Education Group
3 Westbrook Corporate Center, Suite 200
Westchester, IL 60154
Use for: Formal complaints, legal inquiries, or situations requiring physical documentation.
Self-Service Resources
Help Center: eFollett.com/help features an extensive FAQ database, video tutorials, and troubleshooting guides covering:
- Order tracking and management
- Return and exchange procedures
- Rental guidelines and extensions
- Account management
- Technical support for eTextbooks and digital materials
Account Dashboard: Log into your eFollett account to:
- View order history and status
- Track shipments
- Initiate returns
- Manage rentals and view due dates
- Access digital materials
Tips for Effective Communication with Customer Service
Have Information Ready: Before contacting support, gather:
- Order number
- Product details (ISBN, title)
- Clear description of the issue
- Photos if relevant (damaged items, incorrect products)
- Account information
Be Clear and Concise: Explain your issue directly, including what outcome you're seeking (refund, replacement, exchange, etc.).
Know Your Rights: Familiarize yourself with eFollett's policies before contacting support so you can reference specific terms if needed.
Escalate When Necessary: If a representative can't resolve your issue, politely ask to speak with a supervisor or manager.
Follow Up: If you don't receive a response within the promised timeframe, follow up with reference to your previous communication.
Special Circumstances
Accessibility Support: If you need accommodations for disabilities or require materials in alternative formats, contact customer service directly to discuss available options.
International Students: For questions about international shipping, customs, or payment issues, customer service can provide specialized assistance.
Bulk Orders: Instructors or departments ordering materials for multiple students should contact eFollett's institutional sales team for dedicated support and potential volume discounts.
Frequently Asked Questions (FAQs)
General Questions
Q: Is eFollett legitimate and safe to use?
A: Yes, eFollett is the online platform of Follett Higher Education Group, a company with over 140 years of experience in educational retail. They operate more than 1,200 campus bookstores and process millions of transactions annually. The site uses industry-standard encryption and security measures to protect your payment and personal information.
Q: How is eFollett different from buying textbooks on Amazon or other retailers?
A: eFollett integrates directly with your college's bookstore system, automatically showing you the exact materials required for your courses. While Amazon might have lower prices on some items, eFollett offers campus-specific convenience, rental options, financial aid integration, and a guaranteed buyback program. Many students use both—comparing prices between eFollett and other retailers before purchasing.
Q: Do I need to create an account to shop at eFollett?
A: You can browse as a guest, but creating a free account is highly recommended. An account allows you to track orders, manage rentals, view buyback offers, save payment methods, and access your digital materials. The registration process takes less than two minutes.
Ordering and Shipping
Q: How long does shipping take?
A: Standard shipping typically takes 5-10 business days. Expedited shipping options (2-day and next-day) are available for additional fees. During peak periods (start of fall and spring semesters), shipping may take slightly longer. Digital materials are available instantly upon purchase.
Q: Can I pick up my order at the campus bookstore?
A: Many eFollett partner bookstores offer in-store pickup options. During checkout, look for "Pick up in store" if your campus bookstore participates in this program. This option saves shipping costs and ensures you get materials faster.
Q: What if I need my textbooks immediately and can't wait for shipping?
A: Consider purchasing eTextbook versions (instant access) or check if your campus bookstore has physical copies available. Many bookstores also offer short-term rentals or reserve copies in their library for students waiting on orders.
Q: Does eFollett ship internationally?
A: eFollett primarily serves U.S. and Canadian addresses. International shipping is limited and may not be available for all products or destinations. Contact customer service to inquire about specific international shipping needs.
Rentals
Q: How do textbook rentals work?
A: Select "Rent" instead of "Buy" when adding items to your cart. You'll pay a reduced price (typically 40-60% less than purchasing) and use the book for the semester. At the end of the rental period, print the prepaid return label (available in your account), package the book, and ship it back. As long as you return it on time and in acceptable condition, you're done.
Q: What happens if I return a rental late?
A: Late fees accrue daily, typically $5-10 per day depending on the item's value. If the rental becomes extremely late, you may be charged the full purchase price. Set calendar reminders for return deadlines to avoid these fees.
Q: Can I highlight in rented textbooks?
A: Yes, reasonable highlighting and note-taking are acceptable for rentals. However, excessive writing, removed pages, water damage, or broken bindings may result in damage charges. Treat rental books with reasonable care.
Q: What if I decide I want to keep a rented book?
A: You can purchase a rental you've already received by contacting customer service. They'll charge you the difference between the rental price and the used book purchase price, allowing you to keep the book permanently.
Digital Materials and eTextbooks
Q: How do I access my eTextbook after purchasing?
A: Log into your eFollett account, navigate to "My Digital Content," and click on the title you purchased. You can read in your web browser or through the eFollett mobile app. Digital access typically activates within minutes of purchase.
Q: Can I print pages from my eTextbook?
A: Most eTextbooks allow limited printing (typically 10-20 pages at a time) due to publisher restrictions. The exact printing allowance varies by title and publisher.
Q: Do eTextbooks expire?
A: Access duration varies by product. Some eTextbooks provide 180-day access (covering one semester), while others offer 365-day or perpetual access. The access period is clearly stated on the product page before purchase.
Q: What if I can't access my eTextbook due to technical issues?
A: Contact eFollett customer service immediately. They can troubleshoot access issues and, if necessary, provide extensions or refunds for technical problems on their end.
Pricing and Savings
Q: Does eFollett price match competitors?
A: eFollett offers price matching on many items. If you find a lower price elsewhere (including shipping), contact customer service before completing your purchase with documentation of the lower price. Price matching policies and eligibility vary, so confirm details with customer service.
Q: How much can I save by renting instead of buying?
A: Rental savings typically range from 40-60% compared to purchasing new. For example, a $200 new textbook might rent for $80-120. Digital rentals often offer even greater savings.
Q: Are there student discounts available?
A: eFollett's primary discounts come through their rental program, used book marketplace, and promotional codes rather than a universal student discount. However, some campus bookstores offer institution-specific student discounts. Check with your campus store for any exclusive offers.
Returns and Buyback
Q: How long do I have to return a textbook?
A: The standard return window is 30 days from delivery, extended to 14-21 days after the start of classes during semester rush periods. Check your specific order for exact return deadlines.
Q: Can I return a book if I've written in it?
A: Slight highlighting or notes are generally acceptable if the book is otherwise in good condition and you're within the return window. However, excessive writing may make a book non-returnable or subject to a restocking fee.
Q: How does textbook buyback work?
A: At the end of the semester, log into your eFollett account and navigate to the buyback section. Enter the ISBN of books you want to sell or scan barcodes using the mobile app. eFollett will quote prices for acceptable books. If you accept, print the free shipping label, send your books, and receive payment via check, PayPal, or store credit within 10-15 business days of eFollett receiving your books.
Q: Why is the buyback price so much lower than what I paid?
A: Buyback prices reflect the used book resale market and are influenced by factors including edition changes, course demand, book condition, and current inventory levels. Books being replaced by new editions typically have lower buyback values. While disappointing, these prices are standard across the textbook industry.
Payment and Financial Aid
Q: Can I use financial aid to pay for textbooks on eFollett?
A: Many colleges allow students to charge eFollett purchases to their financial aid accounts. This option, called "financial aid billing" or "deferred payment," is available if your school participates in the program. Check with your campus bookstore or financial aid office for eligibility and setup instructions.
Q: Is payment plan financing available?
A: Yes, eFollett partners with Affirm to offer buy-now-pay-later financing with monthly payment options. Financing terms and interest rates (if any) are disclosed during checkout before you commit.
Q: Are my payment details secure?
A: eFollett uses SSL encryption and is PCI DSS compliant, meaning they follow strict security standards for handling payment information. Your credit card details are encrypted and securely stored if you choose to save payment methods for future purchases.
Course Materials
Q: How do I find the exact textbooks I need for my classes?
A: Visit eFollett.com, select your school, choose your term, and either manually select your courses or allow the system to import your schedule if your school offers that integration. The platform will display required and recommended materials for each course.
Q: What's the difference between "required" and "recommended" materials?
A: Required materials are essential for the course—you'll likely need them for homework, exams, or mandatory activities. Recommended materials are supplementary; helpful but not strictly necessary. When budgeting, prioritize required materials and consider waiting to purchase recommended items until you've attended class and confirmed their value.
Q: What if the book listed isn't the one my professor actually requires?
A: While rare, course material information can sometimes be outdated or incorrect. Always verify required materials from your course syllabus or by contacting your professor directly before purchasing, especially for expensive textbooks. eFollett typically allows returns for wrong editions within their return window.
Q: Do I need to buy access codes separately?
A: It depends on the product. Some new textbooks include access codes bundled in, while others require separate purchase. Used books never include access codes (they're single-use). Product pages clearly indicate whether an access code is included. If you need an access code and are buying used or renting, budget for purchasing the access code separately—sometimes it costs almost as much as renting the textbook itself.
Making eFollett Work for Your Budget and Success
Navigating the world of college textbooks doesn't have to be overwhelming or budget-breaking. eFollett provides a comprehensive, student-focused platform that balances convenience, selection, and value—but maximizing its benefits requires knowledge and strategy.
By implementing the money-saving techniques outlined in this guide—comparing format options, timing purchases strategically, leveraging rental programs, hunting for promotional codes, and utilizing the buyback program—students routinely reduce their textbook expenses by 50% or more compared to buying everything new at retail prices. That's hundreds or even thousands of dollars saved over an academic career that can be redirected toward other educational expenses, living costs, or future investments.
Remember that eFollett is a tool in your student success toolkit, but not necessarily the only tool. Comparison shopping across multiple retailers, considering book sharing with classmates, checking library reserves, and exploring open educational resources (when available) all play roles in a comprehensive textbook affordability strategy.
The platform's strengths—deep integration with campus bookstores, robust rental programs, multiple format options, and reliable customer service—make it an excellent default choice for most students. However, staying informed about policies, reading the fine print, and maintaining realistic expectations will help you avoid common pitfalls and frustrations.
As you progress through your academic journey, your textbook needs will evolve. First-year students taking general education courses might benefit most from rental programs, while upperclassmen in their majors might find value in purchasing reference texts they'll use throughout their careers. Graduate students and those in specialized fields might need to look beyond mainstream retailers for niche academic materials.
Whatever your situation, approach textbook shopping with the same critical thinking skills you apply in your coursework. Research options, compare alternatives, read reviews, understand policies, and don't hesitate to ask questions when something is unclear. Your education is an investment, and being smart about the materials that support that education is part of the learning process.
eFollett's platform will continue evolving, with digital materials becoming increasingly prominent and rental models expanding. Stay informed about new features, policies, and opportunities by subscribing to their newsletter, following their social media channels, and checking for updates at the start of each semester.
Finally, remember that the textbook industry is changing. Increasingly, students and educators are advocating for more affordable course materials, including open educational resources, custom course packets, and library reserve programs. While eFollett and traditional textbook retailers remain important, the future of course materials is shifting toward greater accessibility and affordability.
Armed with the comprehensive knowledge in this guide, you're now prepared to navigate eFollett confidently, save money strategically, and ensure you have the materials you need for academic success without breaking the bank. Here's to a successful semester filled with learning, growth, and smart financial decisions.
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