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In the ever-evolving world of beauty, few celebrity-founded brands have made as significant an impact as Haus Labs by Lady Gaga. What started as a dream to create makeup that empowers self-expression has transformed into a clean beauty powerhouse that's redefining what it means to wear makeup. Whether you're a longtime Little Monster or just discovering this innovative brand, this comprehensive guide will walk you through everything you need to know about Haus Labs—from their groundbreaking products to insider tips on saving money.
About Haus Labs: A Brand Born from Artistry and Authenticity
The Origin Story
Haus Labs by Lady Gaga isn't just another celebrity beauty line created to capitalize on fame. It's a deeply personal project born from Lady Gaga's lifelong relationship with makeup. The brand traces its roots back to Gaga's early days in Lower Manhattan, where she would experiment with drugstore makeup to create the bold, transformative looks that would become her signature.
The brand was first launched in September 2019 as the first major beauty line to launch exclusively on Amazon, reaching nine countries including the United States, United Kingdom, France, Germany, and Japan. However, the most significant transformation came in June 2022 when Haus Labs underwent a complete rebrand and relaunched in partnership with Sephora, one of the world's leading beauty retailers.
The Philosophy Behind the Brand
At its core, Haus Labs operates on three fundamental principles:
The Spirit of Art: Makeup is viewed as a creative medium for self-expression, not just a tool for covering perceived flaws.
The Spirit of Science: The brand invests heavily in research and development to create formulas that deliver both aesthetic appeal and genuine skincare benefits.
The Spirit of Kindness: Haus Labs is committed to ethical practices, inclusivity, and giving back to the community.
Lady Gaga has been transparent about her mission: "The world doesn't necessarily need another beauty brand, but if we can create something that is pushing the boundaries of what it means to make makeup, then it's worth it."
Clean Beauty Credentials
One of the most significant aspects of the 2022 rebrand was Haus Labs' commitment to clean beauty. The reformulation process eliminated over 2,700 potentially harmful ingredients, replacing them with beneficial alternatives like:
- Fermented Arnica: Clinically tested to reduce redness and inflammation
- Hyaluronic Acid: Provides deep hydration
- Vegan Collagen: Supports skin elasticity without animal-derived ingredients
- Plant Squalane: Helps maintain the skin's moisture barrier
- Prickly Pear Oil: Nourishes and softens skin
All Haus Labs products are:
- 100% Vegan
- 100% Cruelty-Free
- Clean at Sephora certified
- Free from parabens, sulfates, phthalates, and formaldehyde
The Team Behind the Brand
Adding credibility to Haus Labs is Sarah Tanno, Lady Gaga's personal makeup artist and the brand's Artistic Director. With decades of experience creating looks for performers and high-profile events, Tanno brings professional expertise that ensures products can withstand intense performances, weather conditions, and long wear times.
Social Impact
True to Lady Gaga's values, Haus Labs donates one dollar from every purchase on their official website to the Born This Way Foundation, a non-profit organization founded in 2012 by Gaga and her mother, Cynthia Germanotta, dedicated to supporting youth mental health and wellness.
Featured Products: The Best of Haus Labs
Triclone Skin Tech Foundation
Price: $49 (previously $45) Available Shades: 51 shades across six shade families (warm, cool, and neutral categories)
The Triclone Skin Tech Foundation is arguably Haus Labs' hero product and has gone viral on social media platforms, particularly TikTok. This medium-coverage foundation has earned its reputation through performance and innovation.
What Makes It Special:
- Serum-like texture with 70% skincare ingredients
- Noncomedogenic formula (won't clog pores)
- Contains fermented arnica to reduce redness
- Hyaluronic acid for hydration
- Long-wearing without feeling heavy
- Buildable coverage from medium to full
Customer Perspective: Beauty editors and consumers alike praise this foundation for its ability to create a "skin-like" finish that doesn't look cakey or separate throughout the day. One beauty writer noted that after accidentally sleeping in it (not recommended!), her skin didn't break out or feel tight the next day—a testament to the skin-friendly formula.
Best For: Those seeking a natural, blurred finish with lasting power. Particularly excellent for sensitive or acne-prone skin due to its noncomedogenic formulation.
Triclone Skin Tech Concealer
Price: $30 Available Shades: 31 shades in four color categories (rosy, golden, peach, and neutral)
This concealer is more than just a color corrector—it's a skincare treatment in disguise.
Key Features:
- Hydrating formula with hyaluronic acid and niacinamide
- Fermented arnica helps reduce puffiness over time
- Crease-resistant formula
- Medium to full coverage
- Works well on oily skin without breaking down
The concealer is designed to not only cover dark circles and blemishes but actually improve the appearance of tired eyes with regular use.
PhD Hybrid Lip Glaze
Price: $26 Available Shades: Approximately 6 shades
This is a multi-tasking lip product that combines four formulas in one: lip oil, gloss, balm, and plumper.
What Users Love:
- Non-sticky, comfortable wear
- Hydrating formula with prickly pear oil and vegan collagen
- Glossy, plump appearance without burning sensation
- Buildable color payoff
- No weird taste or scent
One customer raved: "I started with this lip oil in clear and liked it so much, I got it in other colors. It's not sticky, doesn't have a weird taste, and lasts a good while. Pricey, but worth it."
Bio-Radiant Glassy Balm Highlighter Stick
Price: $30 Available Shades: 10 shades
For those who love the glazed, dewy look, this cream stick highlighter is a game-changer.
Benefits:
- Cream-to-powder formula
- Easy application with no brushes needed
- Contains skin-loving ingredients
- Creates a natural, lit-from-within glow
- Can be built up for more intensity
Power Sculpt Bronzer
Price: $38 Available Shades: 12 shades
Even bronzers at Haus Labs are infused with skincare benefits.
Features:
- Gel-powder hybrid formula
- Contains fermented arnica to reduce inflammation
- Plant squalane for moisture retention
- Blendable and buildable
- Long-wearing without looking orange
Optic Intensity Eco Gel Eyeliner Pencils
Price: $22 Available Shades: 18 shades in matte, shimmer, and metallic finishes
These highly-rated eyeliners are a fan favorite for good reason.
Why They're Popular:
- Creamy, pigmented formula
- Water-resistant and smudge-proof
- Transfer-proof
- Suitable for waterline application
- Easy to blend before setting
One customer wrote: "I love this eyeliner! I have bought 3 colors so far. It goes on super smooth and really lasts all day."
Le Monster Lip Crayon
Price: $22 Available Shades: 13 shades
This dual-ended product functions as both a lipstick and lip liner, making it perfect for on-the-go application.
Product Highlights:
- Vegan formula
- Matte finish
- Highly pigmented
- Long-wearing
- No feathering or bleeding
Hy-Power Pigment Paint
Price: $24 Available Shades: 20 shades
These all-over color paints are incredibly versatile and embody the artistic spirit of the brand.
Uses:
- Eyeliner (works especially well for bold graphic looks)
- Eyeshadow
- Face paint for creative looks
- Transfer-proof and waterproof
- Available in matte and shimmer finishes
Bio-Blurring Loose Setting Powder
Price: Varies by promotion Available Shades: Multiple shades including Cocoa
This setting powder is essential for locking makeup in place.
Benefits:
- Blurs fine lines and wrinkles
- Contains fermented arnica to reduce redness
- Plant squalane to maintain moisture
- Lightweight, non-cakey finish
- Helps control oil without looking dry
Color Fuse Blush Balm
Price: $30 Available Shades: Multiple shades including new additions like Glassy Clove and Glassy Cayenne
For those who prefer cream formulas over powder blushes, this product delivers.
What Makes It Special:
- Cream balm formula
- Easy to apply and blend
- Natural, buildable color
- Multi-use (can be used on lips as well)
- Gives a healthy, flushed look
Sales Events and Promotional Periods
Understanding when Haus Labs offers discounts can help you maximize your beauty budget.
Black Friday and Cyber Monday
These are historically the biggest sales events for Haus Labs, with discounts typically ranging from 20-25% off sitewide. The brand runs themed campaigns during the holidays, often focusing on gifting sets and bestsellers.
What to Expect: Look for deals on best-selling complexion products, curated holiday sets, and free gifts with purchase thresholds.
Seasonal Sales
Haus Labs typically runs biannual sales beyond the holiday season, offering discounts of around 20% off across the website.
Timing: Mid-year (around June/July) and end-of-year (November/December)
Product Launch Promotions
When new products launch, Haus Labs often offers special promotions such as:
- Free samples with purchases
- Deluxe samples when you spend a certain amount
- Limited-edition bundles
- Early access for newsletter subscribers
Holiday Collections
The brand creates special holiday-themed collections, such as their "Rosy Radiance" campaign, which emphasizes gifting and includes:
- Curated makeup sets
- Free gifts on qualifying purchases
- Limited-edition packaging
- Special bundles at discounted prices
July Sales
According to promotional data, July historically sees the highest number of discount codes released by Haus Labs, making it an ideal time to shop if you're looking for deals.
How to Save Money Shopping at Haus Labs
Sign Up for the Newsletter
Benefit: New subscribers typically receive a 10% discount code for their first order.
Additional Perks:
- Early access to sales
- Exclusive discount codes
- New product launch notifications
- Beauty tips and tricks
- Insider information about upcoming promotions
Take Advantage of Free Shipping Thresholds
US Orders: Free standard shipping on orders over $35 International Orders: Free shipping on orders over $75
Strategy: Bundle your purchases to meet the threshold and save on shipping costs. Standard shipping is $5.95 if you don't meet the minimum.
Shop Bundle Sets
Haus Labs offers curated sets that provide savings compared to purchasing items individually.
Examples:
- Second-Skin Finish Set: $99 (regular value $119)
- Soft Focus Glow Set: Typically $12-20 off regular pricing
Why This Works: You get to try multiple products while saving money, making it perfect for newcomers to the brand.
Use Buy Now, Pay Later Services
Haus Labs partners with:
- Klarna: Split purchases into installments
- Afterpay: Pay in four interest-free payments
Benefit: Makes larger purchases more manageable without interest charges if paid on time.
The Discovery Foundation Set
Price: Small upfront cost What You Get: Sample sizes of foundation shades to find your perfect match
How It Works: Pay a small fee for samples, then if you purchase a full-size foundation within 21 days, the sample cost is credited back or waived.
Why It's Worth It: This prevents the costly mistake of buying the wrong shade, ultimately saving you money in returns and exchanges.
Shop During Special Gift With Purchase Promotions
Regularly check the Haus Labs promotions page for offers like:
- Free Bio-Blurring Loose Setting Powder with orders over $100
- Free PHD Hybrid Lip Glaze when spending $100+
- Free samples on all orders
- Bonus deluxe samples at certain purchase thresholds
Follow on Social Media
Platforms: Instagram, TikTok, Facebook Benefits:
- Flash sales announced
- Limited-time promo codes
- Influencer collaborations with exclusive codes
- Community-only deals
Shop at Alternative Retailers
Haus Labs is available at:
- Sephora: Earn Beauty Insider points, access Sephora sales
- Kohl's (Sephora at Kohl's): Stack Kohl's Cash and rewards
- Amazon: Sometimes different pricing or bundle options
Strategy: Compare prices across retailers and factor in rewards programs you're already part of.
Gift Cards
Available Amounts: $25, $50, $100, $150 Where to Buy: Hauslabs.com (US purchasable, globally redeemable)
Savings Tip: If you see discounted gift cards through retailers or rewards programs, buy them to use later on full-priced items.
How to Find Coupons, Deals, and Offers
Official Sources
1. Haus Labs Promotions Page Visit hauslabs.com/pages/promotions regularly to see current official offers.
2. Newsletter Subscriptions This is the most reliable source for exclusive codes not found elsewhere.
3. Social Media Follow @hauslabs on Instagram and TikTok for announcements of flash sales and limited-time codes.
Verified Coupon Websites
Several reputable coupon sites regularly update Haus Labs codes:
CouponBirds
- Features real-time verification
- Shows recent successful uses
- Typically offers 10-20% off codes
SimplyCodes
- Community-verified codes
- Browser extension available
- Shows success rates
Dealspotr
- AI-powered verification
- Latest verified codes typically offering up to 20% off
- Community-contributed deals
CouponFollow
- Regularly updated promo codes
- Features both percentage-off and dollar-off deals
- Shows expiration dates
Savings.com
- Dedicated Haus Labs page
- Includes free shipping codes
- Bundle deal alerts
Popular Promo Codes (Examples from Recent Verified Uses)
Note: Codes expire and change regularly. Always check current validity.
- EYESHADOW10: 10-20% off (frequently verified)
- MINILIP10: Discount on lip products
- FREEROSE100-A: Free gift with qualifying purchase
- SCULPT: Discount on sculpting products
- POWDER: Setting powder promotions
- FREELINER: Free eyeliner offers
Seasonal Code Patterns
First-Time Visitor Codes: Often 10% off Product-Specific Codes: 10-15% off specific categories (lips, eyes, etc.) Minimum Purchase Codes: Free gifts when spending $50, $75, or $100 Site-Wide Sales: 20-25% off during major holidays
Tips for Using Coupon Codes
- Only One Code Per Order: Haus Labs allows only one discount code per transaction, so choose the best one
- Check Restrictions: Some codes only apply to specific products or have minimum purchase requirements
- Case Sensitivity: Enter codes exactly as shown
- Expiration Awareness: Codes typically expire after a few weeks or months
- Combine with Sales: Use codes on already-discounted items for maximum savings
How to Apply a Discount Code
- Add items to your cart
- Proceed to checkout
- Look for the box labeled "Discount Code" or "Promo Code"
- Enter your code
- Click "Apply"
- Verify the discount appears before completing purchase
Payment Methods Accepted
Haus Labs offers multiple payment options for customer convenience:
Credit and Debit Cards
- Visa
- Mastercard
- American Express
- Discover
Digital Wallets
- Apple Pay
- Google Pay
- PayPal
Buy Now, Pay Later Services
Klarna
- Available in multiple countries including US, UK, Germany, Italy, Netherlands, Spain, Sweden, and Denmark
- Split payments into installments
- No interest when paid on time
- 'Pay Later' options vary by country
Afterpay
- Pay in four interest-free installments
- Automatic payments every two weeks
- Available for qualifying orders
Gift Cards
- Haus Labs branded gift cards
- Can be purchased and redeemed on hauslabs.com
- Amounts: $25, $50, $100, $150
Payment Security
Haus Labs uses industry-standard encryption and secure payment processing to protect customer information. The site is PCI compliant, ensuring credit card data is handled securely.
International Payments
International customers can pay in their local currency with automatic conversion at checkout. Note that international orders may be subject to customs duties and taxes, which are the responsibility of the buyer.
Customer Reviews: Real User Experiences
The Good: What Customers Love
Foundation and Complexion Products
The Triclone Skin Tech Foundation receives predominantly positive reviews for several reasons:
From beauty editors: "This is the first celebrity brand foundation I've tried that lives up to the noise. It creates a natural base that holds up all day without creasing."
From consumers: "I bought this foundation last weekend, it's easy to apply, my skin looks super beautiful! It's buildable, doesn't settle into fine lines or look patchy!"
Professional review: "With the Triclone Skin Tech Foundation, it was love at first swipe. The formula is completely noncomedogenic, which is key for acne-prone skin."
Concealer Performance
Users appreciate that the concealer doesn't crease on oily skin and actually helps with puffiness over time:
"After spending a few weeks testing it, I noticed it doesn't crease or break apart when applied to oily skin."
Lip Products
The lip oils and glosses receive praise for texture and comfort:
"I started with this lip oil in clear and liked it so much. It's not sticky, doesn't have a weird taste, and lasts a good while. The packaging is attractive, and it's easy to apply."
Eyeliner Quality
"I love this eyeliner! I have bought 3 colors so far. It goes on super smooth and really lasts all day. I like that it doesn't get all smudged when I'm working."
Shade Matching Success
The Discovery Foundation Set helps customers find the right shade:
"I am always picking out what I think is the right shade of concealer only to find it's the wrong one. Haus Labs sent me a sample kit and it worked. It was the right shade—I didn't think that would ever happen!"
The Critical: Areas of Concern
Customer Service Issues
Several customers report difficulties with customer service response times:
"I purchased a bottle of foundation a week ago and I am yet to receive any response from the customer services team, even though I have sent several emails."
"The very worst customer service! I have tried over and over to get help from their support email with no response."
Shipping Delays
International customers, in particular, report extended delivery times:
"I placed my first order with Haus Labs 4 weeks ago. After contacting several times, I was eventually given a tracking link."
"Ordered November 28th 2024. It's now January 20th 2025 and still no delivery."
Product-Specific Criticisms
Foundation: Some users report oxidation issues: "The foundation turns into an orangey dry cakey color on skin after oxidation."
Lip Products: Durability varies: "The lip lacquer does not stay on any longer than the products I have been using."
Mascara: Mixed reviews on performance: "Mascara clumps and transfers" according to some reviewers.
Le Monster Lip Crayon: Texture complaints: "Feels drying and drags" for certain users.
Packaging Quality Issues
"I liked the formula of the Haus Labs concealer, but the doe foot applicator broke inside the tube."
"The gloss wand has an applicator sponge that is in the bottom of the tube. No way to apply product."
Overall Customer Sentiment
Trustpilot Rating: Approximately 2-3 stars (mixed reviews, with polarized experiences)
Sephora Reviews: Generally more positive, with products averaging 4-4.5 stars
Professional Reviews: Beauty editors and makeup artists tend to rate products higher, particularly the foundation and complexion products
Balanced Perspective
It's important to note that beauty products perform differently on different skin types, tones, and in various climates. What works brilliantly for one person may not work for another. The trend shows that:
- Complexion products (foundation, concealer, bronzer, highlighter) receive the most consistent praise
- Lip products have more varied results depending on personal preference for texture and wear time
- Eye products are generally well-received, particularly eyeliners
- Customer service is the most common complaint and appears to be an operational issue rather than a product quality issue
Return and Exchange Policy
General Return Policy
Haus Labs offers returns and exchanges with the following terms:
Timeframe: 60 days from order date Condition: Gently used items accepted Where to Initiate:
- US customers: Returns Portal at hauslabs.loopreturns.com
- International customers: Email support@hauslabs.com
Processing Time: 5-7 business days after receipt of returned product
Refund Details
What You Get Back:
- Full refund for the cost of items returned
- Refund goes to original payment method
- If you used a promotional discount, refund reflects the amount actually paid
What's Not Refunded:
- Original shipping fees
- Return shipping costs (customer responsibility)
Exchange Process
How It Works:
- Initiate return/exchange through Returns Portal or email
- Ship items back using provided instructions
- Receive separate order confirmation for exchange items
Timeline: Exchange items ship separately once return is processed
Special Guarantees
100% Shade Match Guarantee
For Triclone Skin Tech Foundation and Concealer:
- Valid for 60 days from purchase
- Contact support@hauslabs.com if shade doesn't work
- Haus Care Team will help find perfect match
- Can return or exchange for different shade
Important Exclusions and Restrictions
Final Sale Items:
- Some limited edition or collector's items marked "Final Sale"
- These items cannot be returned or exchanged
- Clearly indicated on product page
Items Not Eligible for Return:
- Products purchased from retailers other than hauslabs.com
- Returns without prior authorization
- Products damaged due to misuse
Return Fraud Prevention:
- Haus Labs monitors returns for potential abuse
- Excessive returns may be flagged
- Company reserves right to refuse service or revoke return privileges
Third-Party Retailer Returns
Sephora Purchases: Follow Sephora's return policy (typically 60 days, unused or gently used)
Amazon Purchases: Follow Amazon's return procedures
Kohl's Purchases: Return to Kohl's following their store policy
Important: If you purchased from Sephora, Amazon, Kohl's, or any other retailer, you must return through that retailer—Haus Labs cannot process returns for orders not placed directly on hauslabs.com.
How to Initiate a Return (US Customers)
- Visit hauslabs.loopreturns.com
- Enter your order number and email
- Select items to return or exchange
- Choose reason for return
- Print return label
- Pack items securely
- Ship using provided label within 7 days
International Returns
International customers must:
- Email support@hauslabs.com
- Provide order number and items to return
- Wait for instructions from customer service
- Follow provided return procedures
- Note: International return shipping costs may be higher
Tips for Successful Returns
- Keep Original Packaging: While not required, it helps protect items during return shipping
- Use Provided Labels: Use Loop Returns labels to ensure proper tracking
- Act Quickly: Don't wait until day 59 to initiate your return
- Document Everything: Take photos before shipping returns
- Track Your Return: Use tracking number provided
- Be Patient: Allow full 5-7 business days for processing
Contact Information
Customer Support
Email: support@hauslabs.com
Best For:
- Order inquiries
- Product questions
- Return/exchange issues
- Shade matching help
- General customer service
Response Time: While official response time isn't published, customer reviews suggest response times vary from 24 hours to several days during peak periods.
Business Inquiries
Affiliates: hauslabs@accelerationpartners.com
Job Openings: Visit LinkedIn at linkedin.com/company/hauslabs/jobs and apply online
Media and Professional Inquiries
Media Relations (US & Canada) CMM PR Email: HausLabsPR@cmmpr.com
Creators, Influencers, and Agents (US & Canada) Email: creators@hauslabs.com
Media, Makeup Artists, and Agents (UK & Europe) Irene Moore, Digital Marketing London Email: irene@digital-marketing.london
Social Media
Instagram: @hauslabs
- Product launches
- Tutorials
- Behind-the-scenes content
- Customer spotlights
TikTok: @hauslabs
- Viral makeup looks
- Product demonstrations
- User-generated content
Facebook: Haus Labs by Lady Gaga
YouTube: Haus Labs
- Long-form tutorials
- Product launches
- Educational content
Physical Locations
Online Store: hauslabs.com
Retail Partners:
- Sephora (US, Canada, and select international locations)
- Sephora at Kohl's
- Available in 500+ Sephora stores across North America
Store Locator: Use Sephora's store locator to find the nearest location carrying Haus Labs products
Shipping Information
US Standard Shipping:
- 3-6 business days via USPS
- Free on orders over $35
- $5.95 flat rate for orders under $35
Express Shipping Options:
- Express 2-Day
- Next-Day Shipping
- Additional cost varies
- Not available for PO Boxes, APO/FPO addresses, or US territories
International Shipping:
- Processing time: Up to 3 business days
- Transit time: 1-4 weeks depending on location
- Free on orders over $75
- Customs may hold packages for additional time
Order Tracking
Once your order ships, you'll receive:
- Shipment confirmation email
- Tracking number
- Estimated delivery date
Track your order through the carrier's website using the provided tracking number.
Before You Contact Support
Check These Resources First:
- FAQs page at hauslabs.com/pages/faqs
- Return policy page
- Shipping information page
- Order confirmation email
Have This Information Ready:
- Order number
- Email used for purchase
- Specific product names
- Clear description of issue
- Photos (if product defect or shipping damage)
Frequently Asked Questions (FAQs)
Product Questions
Q: Are all Haus Labs products vegan? A: Yes, 100% of Haus Labs products are vegan, containing no animal-derived ingredients.
Q: Is Haus Labs cruelty-free? A: Yes, Haus Labs is completely cruelty-free. No products, ingredients, or formulas are tested on animals at any stage.
Q: Are Haus Labs products "clean"? A: Yes, all products are Clean at Sephora certified, meaning they're formulated without over 2,700 potentially harmful ingredients including parabens, sulfates, phthalates, and formaldehyde.
Q: Are Haus Labs products noncomedogenic? A: The foundation and several other products are specifically formulated to be noncomedogenic (won't clog pores), but check individual product descriptions for specific claims.
Q: How do I find my foundation shade? A: Use the online shade finder at hauslabs.com, which considers your undertone and depth. Alternatively, order the Discovery Foundation Set to test shades at home before committing to a full-size bottle.
Q: What is fermented arnica and why is it in so many products? A: Fermented arnica is a key ingredient that's clinically tested to reduce redness and inflammation, making it beneficial for sensitive or reactive skin.
Ordering Questions
Q: Can I cancel or modify my order after placing it? A: No, orders begin processing immediately after checkout. You cannot change the delivery option, shipping address, items, or payment method after placing your order. If you need to make changes, you'll need to place a new order and return the original one.
Q: Can I combine orders to qualify for free shipping? A: No, orders cannot be combined after they've been placed, as processing begins immediately.
Q: How do I track my order? A: You'll receive a shipment confirmation email with a tracking number once your order leaves the warehouse.
Q: What if my order arrives with incorrect or missing items? A: Contact the Haus Care Team at support@hauslabs.com immediately with your order number and details about the issue.
Q: Do you ship to PO boxes? A: Yes, but only with Standard Shipping. Express 2-Day and Next-Day shipping options are not available for PO boxes, APO/FPO addresses, or US territories.
Payment Questions
Q: What payment methods do you accept? A: Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Klarna, and Afterpay.
Q: Can I use multiple discount codes? A: No, only one discount code can be used per order.
Q: Do you offer gift cards? A: Yes, gift cards are available in amounts of $25, $50, $100, and $150. They can only be purchased in the US but can be redeemed globally on hauslabs.com.
Q: What is Klarna and how does it work? A: Klarna is a global payment solutions provider that allows you to split your purchase into installments. It's available in the US and several other countries, with 'Pay Later' options varying by location.
Shipping Questions
Q: How long does shipping take? A:
- US Standard: 3-6 business days
- Express 2-Day: 2 business days
- Next-Day: 1 business day
- International: 1-4 weeks depending on location
Q: Do you offer international shipping? A: Yes, Haus Labs ships internationally with free shipping on orders over $75.
Q: What happens if customs holds my package? A: Your country's Customs Authority has the right to hold packages for 1-30 days. Haus Labs cannot expedite or change anything once customs has your package. Contact your local customs authority for updates.
Q: Can I get Express shipping to international addresses? A: International shipping options vary by location. Check available options at checkout.
Return Questions
Q: What is your return policy? A: Gently used items can be returned within 60 days of order date for a refund or exchange. Returns are free for US customers through the Returns Portal.
Q: How do I return an item? A: US customers use the Returns Portal at hauslabs.loopreturns.com. International customers should email support@hauslabs.com.
Q: Can I return products if I bought them from Sephora or another retailer? A: No, you must return items to the retailer where you purchased them. Haus Labs only processes returns for orders placed directly on hauslabs.com.
Q: What is the Shade Match Guarantee? A: If your Triclone Foundation or Concealer shade doesn't work within 60 days of purchase, contact support@hauslabs.com and the Haus Care Team will help you find the perfect match.
Q: Will I get refunded for shipping? A: No, original shipping costs are not refunded, and customers are responsible for return shipping costs.
Q: Can I return Final Sale items? A: No, items marked as Final Sale cannot be returned or exchanged.
Account Questions
Q: Do I need an account to order? A: No, you can checkout as a guest, but creating an account allows you to track orders more easily and save your information for faster future checkouts.
Q: How do I sign up for the newsletter? A: Enter your email in the newsletter signup box on the website. New subscribers typically receive a 10% off code for their first order.
Q: How do I unsubscribe from emails? A: Click the "unsubscribe" link at the bottom of any promotional email.
Brand Questions
Q: Who is the founder of Haus Labs? A: Lady Gaga founded Haus Labs, with Sarah Tanno (Gaga's personal makeup artist) serving as Artistic Director.
Q: When was Haus Labs founded? A: Haus Labs first launched in September 2019 and underwent a major rebrand and relaunch in June 2022.
Q: Where are Haus Labs products made? A: Manufacturing details aren't prominently disclosed, but products are formulated to meet clean beauty standards.
Q: Does Haus Labs support any charitable causes? A: Yes, one dollar from every purchase on hauslabs.com goes to the Born This Way Foundation, which supports youth mental health and wellness.
Q: Are Haus Labs products suitable for sensitive skin? A: Many products are formulated with sensitive skin in mind, featuring soothing ingredients like fermented arnica. However, as with any cosmetic product, patch testing is recommended if you have very sensitive or reactive skin.
Q: Does Haus Labs test on animals? A: No, Haus Labs is 100% cruelty-free with no animal testing at any stage of product development or production.
Usage Questions
Q: Can I use the products if I'm pregnant or nursing? A: While Haus Labs products are clean and free from many harmful ingredients, it's always best to consult with your healthcare provider about which cosmetic ingredients to use or avoid during pregnancy and nursing.
Q: How long do Haus Labs products last once opened? A: Like most cosmetics, products should be used within 6-12 months of opening, depending on the product type. Check the Period After Opening (PAO) symbol on packaging.
Q: Can I use Haus Labs products if I have acne-prone skin? A: Yes, many products, particularly the Triclone Foundation, are noncomedogenic and formulated not to clog pores.
Q: Are Haus Labs products suitable for all skin tones? A: Yes, the brand offers extensive shade ranges (51 foundation shades, 31 concealer shades) across various undertones to be inclusive of all skin tones.
Miscellaneous Questions
Q: Can I become a Haus Labs affiliate? A: Yes, contact hauslabs@accelerationpartners.com for information about the affiliate program.
Q: Does Haus Labs have a professional/artist discount? A: Contact creators@hauslabs.com for information about professional makeup artist programs and discounts.
Q: Where can I buy Haus Labs products in person? A: Haus Labs is available at Sephora stores across North America, including Sephora at Kohl's locations.
Q: Does Haus Labs offer virtual consultations or shade matching? A: While virtual consultations aren't currently advertised, the brand offers online shade finder tools and the Discovery Foundation Set to help you find your perfect shade.
Is Haus Labs Worth It?
After examining every aspect of Haus Labs—from its foundation story to its product formulations, customer experiences, and shopping strategies—the verdict is nuanced but generally positive.
What Haus Labs Does Exceptionally Well
Innovation in Formulation: The brand's commitment to combining high-performance makeup with genuine skincare benefits sets it apart in the crowded beauty market. The inclusion of fermented arnica, hyaluronic acid, and other beneficial ingredients shows thoughtful formulation.
Clean Beauty Commitment: The removal of 2,700 potentially harmful ingredients during the rebrand demonstrates a serious commitment to clean beauty that goes beyond marketing.
Inclusivity: With 51 foundation shades and 31 concealer shades spanning multiple undertones, Haus Labs genuinely attempts to serve diverse skin tones.
Standout Products: The Triclone Skin Tech Foundation and Concealer consistently receive praise from professional makeup artists, beauty editors, and everyday consumers alike.
Brand Values: The ethical stance on animal welfare (vegan and cruelty-free), combined with charitable giving to the Born This Way Foundation, aligns with values many modern consumers seek.
Areas for Improvement
Customer Service: This is the most consistently reported issue. Slow response times and difficulty reaching support can turn a minor issue into a frustrating experience.
Shipping Logistics: International customers, in particular, report extended delivery times and tracking issues.
Product Consistency: While complexion products receive mostly positive reviews, some other products (mascara, certain lip formulas) show more variable performance.
Price Point: At $49 for foundation and $30 for concealer, Haus Labs sits at the higher end of the market, which may be prohibitive for some shoppers.
Who Is Haus Labs Best For?
Ideal Customers:
- Those seeking clean, vegan beauty products
- People who appreciate skincare-infused makeup
- Individuals with sensitive or acne-prone skin (due to noncomedogenic formulas)
- Makeup enthusiasts who value bold, artistic expression
- Consumers who want to support brands with strong ethical values
May Not Be the Best Fit For:
- Those on a very tight beauty budget
- People seeking ultra-matte, long-wearing formulas (the brand leans more natural/skin-like)
- Shoppers who prioritize immediate customer service response
- Those preferring traditional, classic makeup over trend-driven products
Final Recommendation
If you're curious about Haus Labs, here's a strategic approach:
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Start with the Hero Product: Try the Triclone Skin Tech Foundation or Concealer, as these receive the most consistent praise. Use the Discovery Set to find your shade risk-free.
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Shop Smartly: Wait for sales events (Black Friday, mid-year sales), use first-time buyer discounts, and meet free shipping thresholds to maximize value.
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Purchase from Sephora Initially: If you're unsure, buy your first products from Sephora rather than directly from Haus Labs. Sephora's customer service infrastructure may provide more peace of mind, and you can earn Beauty Insider points.
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Manage Expectations: Understand that while the complexion products are exceptional, other items may be more hit-or-miss depending on your personal preferences.
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Be Patient with Customer Service: If you need to contact support, be prepared for potentially slower response times during peak periods.
The Bottom Line
Haus Labs represents a genuine effort to create innovative, clean beauty products that perform well while adhering to ethical standards. The brand's products, particularly in the complexion category, live up to the hype and justify the celebrity founder connection through quality and thoughtful formulation. However, operational aspects like customer service and shipping logistics need improvement to match the product quality.
For those who align with the brand's values and are seeking clean, high-performance makeup with skincare benefits, Haus Labs is absolutely worth exploring—especially when you can shop strategically during sales and promotions.
Whether you're a longtime Little Monster or simply someone seeking quality makeup that's kind to your skin and the planet, Haus Labs offers compelling options that go beyond typical celebrity beauty ventures. As the brand continues to evolve and expand, it has the potential to become a major player in the clean beauty movement while maintaining the artistic, expressive spirit that Lady Gaga embodies.
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