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In an era where conscious consumerism is more important than ever, Noonday Collection stands out as a beacon of ethical fashion and meaningful style. This comprehensive guide will walk you through everything you need to know about this socially responsible brand, from their stunning handcrafted products to insider tips on saving money and finding the best deals. Whether you're a longtime supporter of fair trade or just discovering the world of artisan-made accessories, this guide is your ultimate resource for shopping with Noonday Collection.
What is Noonday Collection? A Brand Overview
The Mission Behind the Brand
Noonday Collection is more than just a fashion brand—it's a movement. Founded in 2010 and headquartered in Austin, Texas, this B Corporation certified company has built its reputation on a simple yet powerful belief: what we wear should reflect what we value. Every piece in their collection tells a story of courage, connection, and positive change.
The brand operates on a unique business model that connects artisan businesses in vulnerable communities around the world with consumers who value beauty, purpose, and ethical practices. By partnering with skilled craftspeople from countries including Kenya, India, Thailand, Uganda, Vietnam, Ecuador, Ethiopia, Guatemala, Haiti, Nepal, and Peru, Noonday Collection creates a marketplace that empowers women, provides dignified employment, and transforms entire communities.
B Corporation Certification: What It Means
Noonday Collection proudly carries B Corporation certification, meaning they meet rigorous standards of social and environmental performance, accountability, and transparency set by the nonprofit B Lab. This certification isn't just a badge—it's a commitment to using business as a force for good. B Corps are held to higher standards than traditional companies, balancing profit with purpose and considering the impact of their decisions on workers, customers, communities, and the environment.
The Ambassador Network
One of Noonday Collection's most innovative features is their Ambassador program. Nearly 2,000 independent Ambassadors across the United States sell Noonday products through online platforms and in-person trunk shows. These Ambassadors are more than salespeople—they're storytellers and social entrepreneurs who share the mission of creating a flourishing world where everyone has access to meaningful work.
Fair Trade Practices
Noonday Collection is a member of the Fair Trade Federation and committed to fair trade principles. This means:
- Fair wages for all artisans, ensuring sustainable livelihoods
- Safe working conditions that prioritize dignity and well-being
- Long-term partnerships with artisan businesses, not one-time transactions
- Environmental sustainability through eco-friendly materials and practices
- Community development investments that extend beyond individual workers
The Merger with Sseko Designs
In a groundbreaking move in 2025, Noonday Collection merged with Sseko Designs under the Noonday global brand. Founded by Liz Bohannon, Sseko Designs shares Noonday's commitment to empowering women and creating educational opportunities. This merger strengthened both brands' missions and expanded their collective impact, bringing together two powerful forces in the ethical fashion movement.
Featured Products: What Makes Noonday Collection Special
Jewelry Collections
The Storyline Collection
The Storyline Collection represents some of Noonday's most elegant pieces, handcrafted by artisans in East Asia who have overcome exploitation. These pieces feature:
- Gold and mother-of-pearl combinations that create timeless elegance
- Sophisticated designs perfect for both everyday wear and special occasions
- Story-rich backgrounds that connect you to the makers
- Investment-quality pieces designed to last for years
Popular items include the Misty Glass Blown Necklace ($142) and various gold statement pieces that pair beautifully with both casual and professional attire.
Necklaces
Noonday's necklace collection offers something for every style:
- Dynamic gold necklaces from Kenya featuring bold geometric shapes
- Beaded Heishi necklaces from India with colorful, traditional patterns
- Statement pendant pieces ranging from $42 to $148
- Layering-friendly designs that mix and match beautifully
- Charm necklaces like the popular Treasure Charm Necklace ($82)
Each necklace comes with information about the artisan community that created it, adding depth and meaning to your purchase.
Earrings
With bold designs and attention to detail, Noonday's earring collection includes:
- Handcrafted hoops in various sizes and materials
- Raffia and natural material designs like the Botanic Raffia Hoops ($42)
- Silver statement pieces such as the Silver Cassia Earrings ($82)
- Lightweight options perfect for all-day wear
- Geometric drop earrings that add instant sophistication
Artisans from Haiti, Nepal, and Thailand bring their unique cultural perspectives to these pieces, creating designs you won't find anywhere else.
Bracelets and Rings
Complete your look with:
- Cuff bracelets featuring mixed metals and intricate detailing
- Beaded bracelets in vibrant color combinations
- Stackable rings perfect for mixing metals and styles
- Statement rings that serve as conversation starters
Accessories and Apparel
Bags and Wallets
Noonday Collection offers a carefully curated selection of bags including:
- Convertible backpacks like the popular Homesteader style
- Clutch bags with wristlets perfect for evenings out
- Totes and everyday bags combining function with style
- Wallets and pouches featuring traditional craftsmanship
- Bag charms like the Alta Pom Pom Bag Charm ($36) to personalize your style
Jackets and Apparel
The apparel collection includes:
- Ethically-made dresses in comfortable, flattering styles
- Jackets and outerwear with global-inspired details
- Tops and tees perfect for casual, conscious style
- Pants and skirts designed for versatility
Hair Accessories
Add finishing touches with scarves, headbands, and other hair accessories that incorporate traditional weaving and textile techniques.
Home and Lifestyle
Together Coffee
Noonday Collection partners with coffee producers to bring you ethically sourced, delicious coffee that supports farming communities. Every bag purchased contributes to sustainable agriculture and fair wages for coffee farmers.
Scents and Candles
Transform your space with:
- Handcrafted candles made by artisan partners
- Natural scents inspired by global destinations
- Sustainable materials and eco-friendly production
Home Goods
From handwoven baskets to decorative items, Noonday's home collection brings global artistry into your living space. Each piece is functional, beautiful, and carries the story of its maker.
Sales Events and Seasonal Offers
Understanding Noonday's Sale Calendar
Noonday Collection offers several opportunities throughout the year to save on their ethically-made products:
Regular Sale Section
The permanent sale section on Noonday's website features:
- Up to 75% off select items
- Rotating inventory with new additions regularly
- Final sale items that offer the deepest discounts
- Seasonal clearance as new collections arrive
Sale items maintain the same quality and ethical standards as full-price products—you're simply getting end-of-season styles or overstocked items at fantastic prices.
Black Friday and Cyber Monday
November brings some of Noonday's biggest savings events:
- Up to 70% off on select collections
- Site-wide percentage discounts typically ranging from 10-20%
- Bundle deals when purchasing multiple items
- Free shipping thresholds lowered for the event
Based on historical data, Noonday typically offers around 35 promotions during the Black Friday period, making it one of the best times to stock up on gifts or treat yourself.
Flash Sales
Keep an eye out for:
- Limited-time offers lasting 24-48 hours
- Deep discounts on specific collections
- Early access for email subscribers
- Exclusive Ambassador deals through trunk shows
Seasonal Collection Launches
Four times a year, Noonday launches new seasonal collections:
- Spring Collection (February-March): Light, fresh pieces perfect for warmer weather
- Summer Collection (May-June): Beach-ready accessories and vibrant colors
- Fall Collection (August-September): Richer tones and layering pieces
- Holiday Collection (November): Gift-perfect items and festive styles
Previous season items often go on sale when new collections launch, providing excellent opportunities for savings.
Trunk Show Specials
Attending a Noonday Ambassador trunk show offers unique benefits:
- Hostess Rewards: When you host a show with $250+ in sales, you earn product credits
- Guest Specials: Purchase qualifying orders of $75+ for exclusive pricing
- Try before you buy: See and feel products in person before purchasing
- Ambassador discounts: Some Ambassadors offer special pricing for repeat customers
Price Adjustment Policy
Noonday Collection offers a 7-day price adjustment policy. If an item you purchased goes on sale within 7 days of your purchase, contact customer service to receive a Noonday gift card for the difference. Note that this doesn't apply to Flash Sales or Final Sale items.
How to Save Money Shopping at Noonday Collection
Strategy #1: Free Shipping Thresholds
One of the easiest ways to save is by reaching the free shipping threshold:
- $100 minimum: Orders over $100 qualify for free standard shipping
- Plan your purchases: Combine items or coordinate with friends to reach the threshold
- Add a small item: If you're just under $100, adding a $36-$42 accessory can save you the $6.95 shipping fee
Standard shipping costs $6.95 (3-5 business days) while Express shipping is $19.95 (2 business days), so reaching that free shipping threshold is worth it.
Strategy #2: Email Newsletter Subscription
Subscribers to Noonday's email newsletter enjoy:
- Early access to sales and new collections
- Exclusive promo codes not available to the general public
- First notification of flash sales and limited-time offers
- Ambassador events in your area
- Impact stories that keep you connected to the mission
Strategy #3: Shop the Sale Section First
Before browsing full-price items, always check the sale section:
- Filter by category to find exactly what you need
- Set price alerts if you're hunting for specific items
- Check back weekly as inventory refreshes regularly
- Understand final sale rules—these items cannot be returned
The sale section regularly features items at 40-75% off, making it possible to build a complete jewelry collection affordably.
Strategy #4: Buy During Major Sales Events
Plan major purchases around:
- Black Friday/Cyber Monday (November): Biggest discounts of the year
- End of Season Sales (January, April, July, October): Clearance prices on seasonal items
- Earth Day Promotions (April): Often features sustainability-focused discounts
- Ambassador Appreciation Events: Special pricing for ambassador-supported sales
Strategy #5: Bundle and Save
When possible:
- Mix and match earrings to create multiple looks
- Layer necklaces from different collections
- Create gift sets during holidays to maximize savings
- Coordinate with friends for group orders that exceed free shipping thresholds
Strategy #6: Join or Connect with an Ambassador
Noonday Ambassadors often provide additional benefits:
- Exclusive trunk show pricing not available online
- Personalized recommendations based on your style
- First access to limited edition pieces
- Loyalty rewards for repeat customers
- Try-on opportunities before committing to purchase
Find a local Ambassador through Noonday's website or social media channels.
Strategy #7: Shop Nordstrom Sales
Noonday Collection is available at Nordstrom, which means:
- Nordstrom Anniversary Sale (July): Designer items at significant discounts
- Half-Yearly Sales (May and November): Additional percentage off sale items
- Nordy Club points: Earn points on Noonday purchases for future savings
- Free shipping and returns: Always free at Nordstrom, regardless of order size
Nordstrom carries a curated selection of Noonday pieces, typically ranging from $48-$148.
Strategy #8: Secondary Market Shopping
For budget-conscious shoppers:
- Poshmark: Find pre-loved Noonday pieces at up to 70% off retail
- eBay: Search for new-with-tags items from former Ambassadors
- Facebook Marketplace: Local deals and Ambassador destash sales
- ThredUp and similar sites: Occasional Noonday items at steep discounts
Always verify authenticity when shopping secondhand, and remember that buying new directly supports the artisan communities.
Finding Coupons, Deals, and Offers
Legitimate Coupon Sources
Not all coupon sites are created equal. Here are trusted sources for Noonday Collection codes:
Official Noonday Sources
- Noondaycollection.com: Check the homepage banner for current promotions
- Email newsletter: Exclusive codes sent to subscribers
- Social media: Instagram (@noondaycollection) and Facebook announce flash sales
- Ambassador pages: Personal websites from Ambassadors may offer unique codes
Verified Coupon Aggregators
These sites regularly test and verify Noonday codes:
- DontPayFull.com: Historically shows 5-10 working codes
- DiscountReactor.com: AI and human-verified codes updated regularly
- Knoji.com: Community-shared codes with success rates
- Dealspotr.com: Average savings of $14-$21 per order
- RetailMeNot: Large selection though verification varies
Common Coupon Types
Percentage Off Codes
- WELCOME10 or WELCOME20: New customer discounts (10-20% off first order)
- Seasonal codes: Typically 10-15% off during promotional periods
- Birthday codes: Sometimes offered through the email list
- Ambassador codes: Unique codes provided by individual Ambassadors
Dollar Amount Off
- Threshold discounts: $10-$40 off orders over specific amounts
- Bundle savings: Fixed amounts off when purchasing multiple items
- Loyalty rewards: Credits for repeat customers
Free Shipping Codes
While Noonday offers free shipping over $100 automatically, occasional codes include:
- FREESHIP or similar: Free shipping regardless of order size
- Lowered thresholds: Free shipping on orders over $75 instead of $100
How to Apply Coupon Codes
Follow these steps to ensure your code works:
- Shop and add items to your cart
- Proceed to checkout
- Look for the promo code box (usually labeled "Gift card, discount code, or referral")
- Enter your code exactly as shown (codes are case-sensitive)
- Click "Apply" to see the discount reflected
- Verify the discount appears in your order total before completing purchase
Coupon Code Tips and Restrictions
Important things to know:
- One code per order: Noonday doesn't allow stacking multiple promotional codes
- Exclusions apply: Most codes exclude sale items, gift cards, and coffee
- Minimum purchases: Many codes require spending $20-$100 to qualify
- Expiration dates: Codes typically valid for 3-5 days
- Ambassador vs. website: Some codes only work on Ambassador sites, not the main website
- Final sale exclusions: Deep discount codes often exclude already-reduced final sale items
What to Do When Codes Don't Work
If your code isn't applying:
- Check expiration date: Many codes are time-limited
- Verify minimum purchase: Ensure your subtotal meets requirements
- Remove sale items: Try applying the code with full-price items only
- Check case sensitivity: Codes must be entered exactly as shown
- Clear your browser cookies: Sometimes old data interferes
- Try a different code: Keep 2-3 options ready
- Contact customer service: They may honor expired codes or provide alternatives
Payment Methods Accepted
Online Payment Options
Noonday Collection accepts a variety of secure payment methods:
Credit and Debit Cards
- Visa
- Mastercard
- American Express
- Discover
All card transactions are processed through secure, encrypted payment gateways to protect your financial information.
Digital Wallets and Alternative Payment
- PayPal: Full PayPal account payments accepted
- PayPal Pay Later: Split payments with Buy Now, Pay Later options
- Apple Pay: For seamless checkout on Apple devices
- Google Pay: Quick checkout for Android users
Noonday Gift Cards
- Email gift cards: Delivered instantly to recipients
- Physical gift cards: Available for special occasions
- Never expire: Gift cards maintain their value indefinitely
- Combine with sales: Use gift cards on already-discounted items
Ambassador and Trunk Show Payments
When ordering through an Ambassador:
- Credit card processing: Ambassadors can process cards securely
- Cash or check: Some Ambassadors accept these at in-person events
- Split payments: Discuss options with your Ambassador
- Payment plans: Some Ambassadors offer arrangements for larger orders
Payment Security
Noonday Collection prioritizes your security:
- SSL encryption: All transactions encrypted during transmission
- PCI compliance: Meeting payment card industry standards
- No stored payment data: Card information not retained after purchase
- Fraud monitoring: Suspicious transactions flagged for protection
- Secure checkout: Third-party verified secure shopping experience
International Payments
Currently, Noonday Collection ships only to the United States and US APO/FPO addresses. International payment methods are not directly accepted, though Nordstrom's international shipping may offer an alternative for some global customers.
Customer Reviews: Real Experiences from Real People
What Customers Love
Product Quality
Real customer feedback highlights:
Sarah M., California: "I've purchased several necklaces from Noonday, and the quality is outstanding. These pieces feel substantial—not like cheap fashion jewelry. I've worn my favorites almost daily for three years, and they still look beautiful."
Jennifer L., Texas: "The craftsmanship is incredible. You can tell each piece is made by hand with real care. I love knowing that my purchase supports the artisan who made it. The packaging even includes information about the maker and their community."
Michelle K., New York: "I was skeptical about the price point at first, but once I received my order, I understood. These aren't mass-produced accessories. The attention to detail and unique designs make them worth every penny."
Mission and Impact
Customers connect deeply with Noonday's purpose:
Amanda R., Georgia: "Shopping with Noonday makes me feel good about my purchases. I'm not just buying jewelry—I'm supporting women in developing countries who are trying to create better lives for their families. That story is as beautiful as the products."
Lisa T., Washington: "I hosted a trunk show and learned so much about the artisan communities. It's amazing how a simple purchase can have such a meaningful impact. Now I'm hooked on the mission and the jewelry!"
Rachel P., Oregon: "As someone who tries to shop ethically, Noonday is a perfect fit. The B Corp certification and Fair Trade membership aren't just marketing—they're real commitments that show in how they operate."
Versatility and Style
Emily S., Florida: "I can wear Noonday pieces to the office, on weekends, or dressed up for special occasions. The designs are sophisticated but not overly trendy, so they won't look dated next year."
Brittany H., Illinois: "I love that the collections have such diverse styles. Whether I want something minimal and understated or bold and statement-making, Noonday has options. The global inspiration means unique pieces I don't see on everyone else."
Constructive Feedback
Pricing Concerns
Some customers note:
Kelly M., Ohio: "The products are beautiful, but the prices can be steep, especially for earrings. I wait for sales to make purchases more affordable, which works well, but I wish everyday pricing were more accessible."
Jessica W., Michigan: "I understand the fair trade pricing, but shipping costs add up. The $100 threshold for free shipping is high when you're trying to purchase just one item."
Sizing and Fit
Lauren B., Colorado: "I ordered a dress and found the sizing ran small. More detailed size guides would be helpful, especially since returns involve shipping costs."
Megan D., Arizona: "Some of the adjustable bracelets and necklaces have limited sizing ranges. If you're petite or plus-size, double-check dimensions before ordering."
Customer Service Experiences
Mixed reviews on customer service:
Positive - David C., Virginia: "I had an issue with a broken clasp, and customer service replaced it immediately with no hassle. They even let me keep the broken one to have repaired locally if I wanted. Very impressed."
Negative - Tara L., Nevada: "It took several days to get a response to my email question, and the return process felt more complicated than necessary. The product was great, but the service could improve."
Ambassador Program Reviews
From Current and Former Ambassadors
Positive experiences:
Katherine S., Ambassador: "Being a Noonday Ambassador allows me to run a flexible business around my family schedule. I love sharing products I believe in and connecting customers with the artisan stories."
Maria G., Former Ambassador: "I made genuine connections through trunk shows and felt good about what I was selling. The support from the home office was generally strong, and the products sold themselves when people understood the mission."
Areas for improvement:
Andrea M., Former Ambassador: "The startup costs and monthly fees can be challenging if you're not making consistent sales. The market is also getting saturated in some areas, making it harder to find new customers."
Samantha K., Ambassador: "Communication between the company and Ambassadors could be better. Sometimes we'd find out about sales or changes after customers did, which made us look uninformed."
Third-Party Review Site Summaries
Better Business Bureau (BBB)
- Rating: A+ Accredited Business
- Years Accredited: Since October 2013
- Complaint Resolution: Generally responsive to customer concerns
- Overall: Positive standing with few unresolved complaints
Trustpilot and Consumer Review Sites
While Noonday doesn't have extensive presence on all review platforms, available feedback shows:
- Product quality: Consistently rated highly (4-5 stars)
- Shipping speed: Generally positive, with orders arriving within promised timeframes
- Return process: Mixed reviews, with some finding it straightforward and others frustrated by policies
Social Media Sentiment
Instagram and Facebook communities show:
- Engaged following: 115K+ Instagram followers actively commenting
- Positive interactions: Customers sharing photos and stories
- Community building: Strong connections between customers, Ambassadors, and the brand
- Transparency: The brand shares artisan stories and behind-the-scenes content
Return and Exchange Policy
Understanding Noonday Collection's return policy ensures a smooth shopping experience.
Standard Return Policy
Timeline for Returns
Option 1: Full Refund
- 30 days from original shipment date
- Return unworn items in new condition
- Receive refund to original payment method
- Original shipping charges are non-refundable
Option 2: Gift Card
- 90 days from original shipment date
- Return unworn items in new condition
- Receive Noonday Collection gift card for original price paid
- Gift card never expires and can be used on sale items
How to Initiate a Return
Step 1: Visit the Noonday Collection website and fill out the contact form
- Select "Returns" from the Question/Comment options dropdown
- Provide product name, reason for return, and preferred action
- Click "Send it" to submit your request
Step 2: Receive RMA (Return Merchandise Authorization) number
- Customer support team will email you within 1-2 business days
- Email includes RMA number and return shipping instructions
- Keep this email for your records
Step 3: Package and ship your return
- Include RMA number on or inside package
- Use secure packaging to prevent damage during transit
- You are responsible for return shipping costs
- Consider using tracking for proof of delivery
Step 4: Refund processing
- Refund processed within 5-7 business days after warehouse receives return
- Gift card issued immediately upon receipt
- Credit card refunds may take 3-5 additional business days to appear
Items Not Eligible for Return
The following cannot be returned:
- Coffee purchases: All coffee sales are final due to perishable nature
- Final Sale items: Clearly marked during purchase
- Gift cards: Cannot be returned or exchanged
- Items damaged by normal wear: Policy covers defects only, not user damage
- Lost items: Must be returned to warehouse for refund
- Items without tags: Must be in new, unworn condition with tags attached
Exchange Policy
Size Exchanges
If you need a different size for a sized item:
Step 1: Email support@noondaycollection.com
- Include 7-digit order number
- State item name you wish to exchange
- Specify new size needed
Step 2: Customer support sets up exchange
- Receive shipping instructions
- Send original item back to warehouse
Step 3: New size ships automatically
- Once warehouse receives original, new size ships
- No additional shipping charges for exchanges within 30 days
- Processing time: typically 7-10 business days total
Defective or Damaged Items
If your item arrives damaged or defective:
Shipping Damage
Report within 30 days of original shipment date:
- Contact customer service immediately
- Provide photos of damage
- Receive replacement at no cost OR full refund to original payment method
- Noonday covers all shipping costs for damaged items
Manufacturing Defects
Covered under warranty:
- Workmanship defects
- Material failures under normal use
- Structural issues not caused by user
Not covered:
- Damage from accidents or misuse
- Normal wear and tear
- Tarnishing from body chemistry (normal for certain metals)
- Breakage from dropping or pulling
Price Adjustment Policy
If an item goes on sale within 7 days of your purchase:
- Contact customer service to request adjustment
- Receive Noonday gift card for the price difference
- Does not apply to: Flash Sales or Final Sale items
- Must request within 7 days of original purchase
Order Cancellation
Changed your mind immediately after ordering?
- Contact within 1 business day to cancel
- Receive full refund if order hasn't shipped
- After shipment: Standard return policy applies
- Email: support@noondaycollection.com with order number
Important Policy Notes
Refund Methods:
- Refunds issued to original payment method only (within 30 days)
- Cannot transfer refunds to different cards or payment types
- Gift cards provided for returns after 30 days
Condition Requirements:
- Items must be unworn
- All tags must be attached
- Original packaging preferred but not required
- Clean and in sellable condition
Return Shipping Costs:
- Customer pays return shipping unless item defective or damaged
- Consider using tracked shipping for valuable items
- Insurance recommended for high-value returns
Tips for Successful Returns
- Try on immediately: Test items as soon as they arrive to ensure you're within the return window
- Keep packaging: Makes returns easier and protects items during shipping
- Document condition: Take photos before returning in case of disputes
- Use tracking: Protect yourself with proof of delivery
- Read final sale warnings: Double-check items before purchasing
- Contact promptly: Don't wait until day 29 to start the return process
Contact Information and Customer Service
Primary Contact Methods
Email Support
Email: support@noondaycollection.com
- Response time: Typically 1-2 business days
- Best for: Non-urgent questions, returns, order issues
- Include: Order number (if applicable), detailed description of issue
Phone Support
Phone: (512) 379-5470
- Hours: Monday-Friday, 9:00 AM - 5:00 PM Central Time
- Best for: Urgent issues, complex questions, order tracking
- Closed: Weekends and major holidays
Mailing Address
Noonday Collection 1825 E. 38th 1/2 Street, Suite 207 Austin, TX 78722 United States
Online Contact Form
Available at noondaycollection.com/pages/contact
- Fastest way to get written responses
- Can upload photos for product questions
- Automatically routes to correct department
Social Media Support
While not primary support channels, Noonday is active on:
Instagram: @noondaycollection (115K+ followers)
- Direct messages often receive responses
- Active community sharing styling tips
- New product announcements
Facebook: facebook.com/noondaycollection
- Community discussions
- Event announcements
- Customer photos and reviews
LinkedIn: linkedin.com/company/noonday-collection
- Professional networking
- Career opportunities
- Company news and updates
Ambassador Support
If you purchased through an Ambassador:
- Contact your Ambassador first for product questions or trunk show orders
- Ambassador network: Find local Ambassadors through the website
- Ambassador customer service: Special support line for Ambassador-related inquiries
What to Include in Your Customer Service Contact
For fastest resolution, always include:
For Order Issues:
- 7-digit order number
- Email address used for order
- Description of issue
- Photos (if applicable)
For Product Questions:
- Item name or product number
- Specific question or concern
- Sizing information needed
- Reference to website listing (if available)
For Returns:
- Order number
- Item(s) to return
- Reason for return
- Preferred resolution (refund vs. gift card)
Customer Service Response Times
Email: 1-2 business days (excluding weekends and holidays) Phone: Immediate during business hours Social Media: 2-4 business days Contact Form: 1-2 business days
Common Customer Service Requests
The support team handles:
- Order tracking and status updates
- Return and exchange processing
- Product recommendations and sizing help
- Damaged or defective item reports
- Payment and billing questions
- Ambassador program inquiries
- Wholesale and bulk order questions
- Gift card balance and issues
When to Contact Customer Service
Before Purchasing:
- Sizing questions
- Product material or care inquiries
- Bulk or custom orders
- Gift card purchases for large amounts
After Purchasing:
- Order hasn't arrived within expected timeframe
- Received wrong item
- Item damaged in shipping
- Need to modify order (within 1 business day)
- Have questions about product care
Returns and Exchanges:
- Initiating a return
- RMA number not received
- Item lost in return shipping
- Refund not processed as expected
Special Circumstances
Wholesale Inquiries
For retail stores interested in carrying Noonday:
- Email: Specific wholesale contact (inquire via main support)
- Requirements: Align with fair trade and ethical values
- Minimum orders: Vary by season and collection
Media and Press
For journalists, bloggers, and media:
- Contact through main customer service for media kit
- High-resolution images available for press use
- Interview requests routed to appropriate team members
Artisan Partnership Inquiries
Interested in partnering as an artisan business:
- Detailed application process
- Requirements include fair trade practices, quality standards, and sustainable production
- Email customer service for initial information
Frequently Asked Questions (FAQs)
About Products
Q: Are Noonday Collection products handmade? A: Yes, every piece is handcrafted by artisans in various countries around the world. Each product includes information about the artisan community that created it.
Q: What materials are used in Noonday jewelry? A: Materials vary by collection but include gold, silver, brass, mother-of-pearl, glass beads, natural stones, leather, and sustainable textiles. Product descriptions list specific materials for each item.
Q: How do I care for my Noonday jewelry? A: Remove jewelry before swimming, showering, or exercising. Store in a dry place away from direct sunlight. Clean gently with a soft cloth. Avoid harsh chemicals and perfumes. Specific care instructions come with each purchase.
Q: Will the jewelry tarnish? A: Some tarnishing is natural with certain metals, especially brass and silver, based on your body chemistry and environment. This is not a defect but a characteristic of the material. Polish with appropriate metal cleaner to restore shine.
Q: Are Noonday products nickel-free? A: Most products are nickel-free, but check individual product descriptions for specific metal content. If you have severe allergies, email customer service before purchasing.
About Ordering
Q: How long does shipping take? A: Standard shipping takes 3-5 business days after your order ships (orders typically ship within 1-2 business days). Express shipping takes 2 business days. Tracking information is emailed once your order ships.
Q: Do you ship internationally? A: Currently, Noonday Collection ships only to the United States and US APO/FPO addresses. Some international customers purchase through Nordstrom, which offers international shipping.
Q: Can I track my order? A: Yes, tracking information is automatically emailed when your order ships. You can also log into your account on the Noonday website to view order status.
Q: What if my item is out of stock? A: Out of stock items are removed from the website or marked as unavailable. Sign up for restock notifications on popular items, or contact customer service for information about when items may return.
Q: Can I modify my order after placing it? A: Contact customer service within 1 business day if you need to modify or cancel your order. Once shipped, modifications aren't possible, but you can return items following the standard return policy.
About Pricing and Payments
Q: Why are Noonday products more expensive than fast fashion? A: Prices reflect fair wages for artisans, quality materials, ethical production practices, and sustainable business models. You're paying for handcrafted quality and positive social impact, not mass production.
Q: Do you offer payment plans? A: PayPal Pay Later offers buy now, pay later options for qualifying orders. Some Ambassadors may offer payment arrangements for large orders—contact them directly.
Q: Can I use multiple discount codes on one order? A: No, only one promotional code can be applied per order. Gift cards can be combined with promotional codes, but two promo codes cannot be stacked.
Q: How often do sales happen? A: Major sales occur during Black Friday/Cyber Monday, end-of-season clearances (4 times per year), and occasional flash sales. The permanent sale section always offers discounted items.
About Returns and Exchanges
Q: What is your return policy? A: Return unworn items within 30 days for a refund to your original payment method, or within 90 days for a Noonday gift card. You pay return shipping unless the item is defective or damaged.
Q: Can I return sale items? A: Yes, unless marked as "Final Sale." Regular sale items follow the standard return policy. Final Sale items cannot be returned or exchanged.
Q: How long do refunds take? A: Once the warehouse receives your return, refunds process within 5-7 business days. It may take an additional 3-5 business days for the credit to appear on your statement, depending on your bank.
Q: What if I received a defective item? A: Contact customer service within 30 days with photos. They'll provide a replacement at no cost or issue a full refund, including return shipping costs.
About the Ambassador Program
Q: What is a Noonday Ambassador? A: Ambassadors are independent contractors who sell Noonday products through online platforms and in-person trunk shows. They're entrepreneurs who share Noonday's mission while building their own businesses.
Q: How do I become an Ambassador? A: Visit the Noonday website and click "Become an Ambassador" for information about starter kits, requirements, and the application process. Starter packages range from $89 to $289 plus a monthly fee.
Q: Are Ambassador prices different from website prices? A: Prices are generally the same, but Ambassadors may offer exclusive trunk show specials, hostess rewards, and other incentives not available on the main website.
Q: Can I buy from an Ambassador and return to Noonday? A: Yes, all Noonday products carry the same return policy regardless of where you purchased them. Include your order number when contacting customer service.
About the Mission and Impact
Q: How much of my purchase goes to artisans? A: While Noonday doesn't publish exact percentages, their Fair Trade certification requires fair wages above local minimums, safe working conditions, and long-term partnerships. As a B Corporation, they balance profit with social impact.
Q: Can I visit the artisan communities? A: Noonday occasionally organizes impact trips for Ambassadors and customers. Contact customer service or follow social media for announcements about upcoming opportunities.
Q: How do I know my purchase is really helping? A: Noonday publishes annual impact reports detailing jobs created, wages paid, and communities supported. Each product includes the artisan community's story, and the website features detailed information about each partnership.
Q: Is Noonday Collection a nonprofit? A: No, Noonday is a for-profit B Corporation. However, their certified B Corp status means they meet rigorous social and environmental standards and prioritize impact alongside profit.
About Specific Products
Q: Are the bags machine washable? A: Care instructions vary by bag style and material. Most fabric bags can be spot cleaned; some can be hand washed. Check the care tag or product description, or contact customer service for specific items.
Q: Do necklaces come with adjustable lengths? A: Some necklaces are adjustable; others are fixed length. Check product descriptions for exact measurements and whether they include extenders or adjustable closures.
Q: What ring sizes are available? A: Ring sizes vary by style. Some rings are adjustable; others come in specific sizes. Always check size availability before purchasing, and contact customer service if you're between sizes.
Q: Is Together Coffee fair trade certified? A: Yes, Noonday's coffee partnerships follow the same fair trade principles as their artisan goods, ensuring farmers receive fair wages and work in good conditions.
Shopping with Purpose at Noonday Collection
Noonday Collection represents more than a shopping destination—it's an opportunity to align your purchases with your values. Every necklace, bracelet, bag, or home good carries with it a story of empowerment, dignity, and hope. When you choose Noonday, you're not just accessorizing; you're participating in a global movement that believes business can be a force for good.
Key Takeaways
Quality and Craftsmanship: Handmade, artisan-crafted pieces designed to last for years, not seasons.
Ethical Practices: B Corporation certified, Fair Trade Federation member, committed to fair wages and sustainable practices.
Global Impact: Supporting artisan communities in 12+ countries, empowering women, and creating dignified employment.
Smart Shopping: Multiple ways to save including sales, coupons, free shipping thresholds, and strategic timing.
Customer-Friendly Policies: 30-90 day returns, responsive customer service, and transparent practices.
Diverse Collection: From everyday jewelry to statement pieces, home goods to coffee, something for every style and occasion.
Making Your First Purchase
If you're new to Noonday Collection:
- Browse the collections to understand the range and style
- Read artisan stories to connect with the mission
- Check the sale section for entry-level pricing
- Sign up for emails to receive welcome offers
- Start with versatile pieces like simple earrings or necklaces that pair with many outfits
- Share your experience on social media to spread the word
Shopping with Confidence
Armed with the information in this guide, you can:
- Find the best deals throughout the year
- Maximize savings with strategic shopping
- Understand policies to shop without worry
- Connect with the mission behind each purchase
- Make informed decisions about products and timing
- Support artisans while building your own jewelry collection
The Bigger Picture
Every purchase from Noonday Collection creates ripples far beyond your own closet. Your $82 necklace provides a day's wages for the artisan who made it. Your $42 earrings contribute to a child's education. Your $142 statement piece helps fund a micro-enterprise that employs dozens of women. This is fashion with purpose, style with substance, and shopping that changes lives.
Stay Connected
Continue your Noonday journey:
- Website: noondaycollection.com
- Instagram: @noondaycollection
- Email: support@noondaycollection.com
- Newsletter: Sign up for exclusive offers and artisan stories
- Local Ambassadors: Find trunk shows in your area
Welcome to the Noonday Collection community—where every purchase tells a story, every piece is made with love, and every customer becomes part of a global movement for good. Happy shopping, and thank you for choosing to make a difference with your dollars.
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