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When it comes to luxury swimwear that seamlessly blends sophistication with West Coast vibes, SAME Los Angeles stands out as a premier destination for fashion-forward individuals. Founded by renowned stylist and fashion influencer Shea Marie, SAME Los Angeles has transformed the swimwear industry by creating pieces that are as much about artistry as they are about functionality.
SAME Los Angeles is a designer swimwear and resort wear brand that epitomizes the effortless elegance of California living. Each piece is handcrafted in Los Angeles using the finest Italian swim fabrics, ensuring exceptional quality and durability. What sets SAME apart from other swimwear brands is its commitment to creating timeless designs that transcend seasonal trends while maintaining a contemporary aesthetic that resonates with modern consumers.
The brand's philosophy centers around the idea that swimwear should be an extension of personal style rather than just functional beachwear. From intricate rosette embellishments to sculptural cutouts and textured fabrics, every SAME Los Angeles creation tells a story of craftsmanship and attention to detail. The brand has successfully expanded beyond swimwear to include ready-to-wear apparel, denim, and most recently, outerwear collections that maintain the same commitment to quality and design excellence.
Located in Vernon, California, SAME Los Angeles operates both online and through select luxury retailers including Bloomingdale's, making their coveted pieces accessible to fashion enthusiasts worldwide. The brand's dedication to small-batch production not only ensures exclusivity but also aligns with sustainable fashion practices by minimizing waste and overproduction.
Whether you're searching for the perfect bikini for your tropical vacation, a statement one-piece for poolside lounging, or sophisticated resort wear that transitions effortlessly from beach to dinner, SAME Los Angeles offers a curated selection that caters to discerning tastes.
Featured Products: SAME Los Angeles' Most Iconic Pieces
The Divine Bikini Collection
One of SAME Los Angeles' most sought-after offerings is The Divine Bikini series, which showcases the brand's ability to merge classic silhouettes with contemporary details. This collection features triangle tops with custom hardware and adjustable ties, allowing for personalized fit and coverage. The Divine Bikini has become a customer favorite due to its flattering cut and versatile styling options, available in various colorways from classic neutrals to vibrant seasonal hues.
The Rose One Piece
A true testament to SAME's artisanal approach, The Rose One Piece is a bustier-style swimsuit adorned with oversized handmade fabric roses. This show-stopping piece exemplifies the brand's commitment to creating swimwear that doubles as wearable art. Each rose is meticulously crafted and attached by hand, making every suit unique. This piece has garnered attention from fashion influencers and celebrities alike, cementing its status as an iconic SAME Los Angeles design.
Double Layer Bottoms
Offering a modern twist on classic swim bottoms, the Double Layer collection provides adjustable coverage through innovative layering. These bottoms feature thick straps and ruched detailing that allows wearers to customize their look from minimal to cheeky coverage. The thoughtful design ensures the bottoms stay in place both in and out of the water, making them ideal for active beach days or poolside relaxation.
Rosette Triangle Bikini
Another standout in the SAME collection is the Rosette Triangle Bikini, which features delicate fabric rosettes as decorative elements. This romantic design adds a feminine touch to the classic triangle bikini silhouette while maintaining the brand's high standards for quality and fit. Available in soft color palettes including blush pink and cream, this bikini is perfect for those seeking elegance in their swimwear.
Island Triangle Top with Custom Hardware
The Island Triangle Top showcases SAME's attention to detail with custom flower-shaped hardware and adjustable ties. This piece offers both style and functionality, allowing wearers to achieve their perfect fit while making a fashion statement. The unique hardware elevates this basic silhouette into a luxury piece that stands out on any beach or poolside.
Basketweave Cutout Collection
For those who appreciate architectural design in fashion, the Basketweave Cutout pieces feature intricate cutout patterns that create visual interest and texture. These suits demonstrate SAME's technical expertise in swimwear construction, as the cutout designs require precise engineering to maintain structure and support while creating stunning visual effects.
Faux Suede Bikini Sets
SAME Los Angeles' faux suede bikini sets offer a unique textural element that sets them apart from traditional swim fabrics. Available in earthy tones like tan, brown, and chocolate, these sets provide a bohemian aesthetic perfect for desert pool parties or resort destinations. The faux suede material is specially treated to withstand water exposure while maintaining its luxurious appearance.
Ready-to-Wear Expansion
Beyond swimwear, SAME has successfully ventured into ready-to-wear with pieces like the Long Sleeve Cut Out Maxi Dress, featuring deep necklines, front cutouts, and high leg slits for an elegant silhouette. The brand's fall 2025 collection introduced leather pieces including a statement scarf-cape and a funnel-necked blouson bomber, along with a crocodile-embossed trench coat that transforms any outfit into a statement look.
Major Sales Events: When to Shop SAME Los Angeles
Understanding SAME Los Angeles' sales calendar can help you score luxury swimwear at more accessible prices. Here are the key shopping periods throughout the year:
Holiday Sales
SAME Los Angeles typically offers promotions around major holidays including Christmas, New Year's, and Black Friday. These holiday sales represent some of the best opportunities to purchase SAME pieces at discounted prices. During these events, you can often find sitewide discounts ranging from 20% to 40% off regular prices.
Cyber Monday Deals
As with most fashion retailers, SAME participates in Cyber Monday sales, offering exclusive online discounts. This is an ideal time to shop for those hard-to-find sizes or colors that may have sold out during other sale periods.
End-of-Season Sales
At the conclusion of swim season (typically late summer/early fall) and again after the holiday season, SAME Los Angeles offers end-of-season sales to clear inventory for incoming collections. These sales can feature discounts of up to 60% on select styles, making it an excellent opportunity to invest in luxury swimwear for the following year.
Pre-Season Launches
While not technically sales, pre-season launches often come with early-bird discounts for newsletter subscribers. By signing up for SAME's email list, you can gain early access to new collections and sometimes receive exclusive promotional codes.
Sample Sales and Pop-Up Events
SAME occasionally hosts sample sales and pop-up events, particularly in the Los Angeles area. The brand's "Same Tropez" activation demonstrated strong consumer interest in experiencing the brand in person. These events often feature exclusive pieces, discontinued styles, and special pricing not available online.
Anniversary Sales
Keep an eye out for anniversary sales and brand milestone celebrations, which can feature special promotions and limited-edition pieces.
How to Save Money When Shopping SAME Los Angeles
Luxury swimwear is an investment, but there are numerous strategies to make SAME Los Angeles more accessible without compromising on quality:
Sign Up for the Newsletter
The simplest way to save money is by subscribing to SAME Los Angeles' email newsletter. Subscribers often receive exclusive discount codes, early access to sales, and first notification of new arrivals. Many retailers offer a welcome discount (typically 10-15% off) just for signing up.
Take Advantage of Free Shipping Thresholds
SAME offers free US shipping on orders over $375 and free international shipping on orders over $500. If you're planning to purchase multiple items, consider coordinating with friends to reach the free shipping threshold, or plan your purchases strategically to maximize value.
Shop Off-Season
One of the best money-saving strategies is purchasing swimwear during off-season periods. Buy your summer swimwear in fall or winter when prices are typically lower, and you'll have first pick of styles for the upcoming season.
Follow on Social Media
SAME Los Angeles occasionally announces flash sales and exclusive promotions through their social media channels, particularly Instagram. Following @SHEAMARIE and the brand's official accounts can alert you to limited-time offers.
Consider Pre-Owned Options
Luxury resale platforms like Poshmark and eBay feature authentic SAME Los Angeles pieces at significant discounts. Many items are new with tags or gently used, allowing you to access the brand at a fraction of retail prices. Shoppers have reported finding SAME pieces at 50-90% off retail prices on these platforms.
Bundle Your Purchase
Some promotional periods offer better discounts when you purchase multiple items. Bikini sets (top and bottom purchased together) may receive better pricing than separates, so check for bundle deals.
Use Coupon Aggregator Sites
Websites like CouponBirds, Valuecom, WorthEPenny, and TenereTeam regularly update SAME Los Angeles discount codes. Before making any purchase, check these sites for active coupon codes that could save you an additional 10-40% off your order.
Join Loyalty Programs at Retailers
If purchasing SAME through department stores like Bloomingdale's, utilize their loyalty programs. Bloomingdale's Loyallist program offers rewards on purchases, free shipping, and exclusive member pricing.
Wait for Restock Sales
When popular items are restocked, SAME sometimes offers promotional pricing to generate excitement. Sign up for restock notifications on sold-out items you love.
Consider Store Credit Options
If you do need to return an item, choosing store credit over a refund often means avoiding restocking fees, preserving more of your investment for a different SAME piece that better suits your needs.
Finding Coupons, Deals, and Exclusive Offers
Navigating the world of discount codes and promotional offers can significantly reduce your SAME Los Angeles shopping costs. Here's a comprehensive guide to finding the best deals:
Official SAME Los Angeles Channels
Website Banner Promotions: Always check the SAME Los Angeles website homepage before shopping. Active promotions are typically displayed prominently at the top of the page.
Email Exclusive Codes: Newsletter subscribers receive exclusive discount codes not available to the general public. These often include codes like "SAMEINT15" for 15% off or higher percentage discounts during special promotions.
Social Media Announcements: Follow SAME Los Angeles on Instagram, Facebook, and other platforms where they announce flash sales and limited-time offers.
Coupon Aggregator Websites
Several reputable coupon websites maintain updated SAME Los Angeles discount codes:
CouponBirds: Features verified codes with real-time validation. Recent codes have included "BARBARA20" and "MORGAN20" for 20% off sitewide.
Valuecom: Offers a database of active promotional codes with user verification, currently listing up to 75% off certain promotions.
WorthEPenny: Provides codes like "SAMETT10" for 10% off and tracks which codes are currently working.
TenereTeam: Maintains manually tested codes with screenshots showing successful redemptions, including various 20% off codes like "MADISON20".
Coupert: Features an active database with user-reported savings, showing shoppers have saved between $15 and $64 using their codes.
ID.me Shop: Offers exclusive discounts for verified community members including military, students, teachers, and first responders.
Browser Extensions
Install browser extensions like Honey, Rakuten, or Capital One Shopping that automatically search for and apply the best available coupon codes at checkout. These tools can also track price drops and notify you when items go on sale.
Cashback Programs
Programs like Rakuten, TopCashback, and ID.me Shop offer cashback on SAME Los Angeles purchases. While the percentage varies, you can typically earn 2-8% cashback on top of any other discounts you're using.
Retailer-Specific Promotions
When shopping SAME through department stores:
Bloomingdale's: Check for Bloomingdale's-wide promotions that apply to SAME products, such as "Friends & Family" events or credit card holder specials.
ID.me Shop: Offers exclusive community discounts for various verified groups.
Seasonal Code Patterns
Certain promotional codes follow predictable patterns:
- New customer codes: Often "WELCOME" or "FIRST" followed by the discount percentage
- Seasonal codes: May reference the season (SUMMER20, FALL15)
- Influencer codes: Named after collaborators or brand ambassadors
- Holiday codes: Specific to major shopping holidays (BF2026 for Black Friday)
How to Apply Discount Codes
- Select your items and add them to your shopping cart
- Proceed to checkout
- Look for a field labeled "Discount Code," "Promo Code," or "Coupon Code"
- Enter the code exactly as shown (codes are typically case-sensitive)
- Click "Apply" to see your discount reflected in the order total
- If a code doesn't work, try another from your list of collected codes
Important Notes About Coupon Usage
- SAME Los Angeles typically allows only one promotional code per order
- Codes cannot usually be combined with other offers
- Some codes may have minimum purchase requirements
- Codes may exclude sale items or be valid only on full-price merchandise
- Always read the terms and conditions associated with each promotional code
- Expired codes won't work, so verify the validity period before attempting to use them
Payment Methods Accepted by SAME Los Angeles
SAME Los Angeles offers multiple convenient payment options to accommodate various customer preferences:
Credit and Debit Cards
SAME accepts all major credit cards including:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
When using credit or debit cards, ensure your billing address matches exactly what your credit card company has on file to avoid order delays or verification requirements.
Online Payment Platforms
For added security and convenience, SAME likely accepts modern payment platforms, though shoppers should verify current options during checkout. Common platforms in luxury e-commerce include:
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
International Payments
For international customers, SAME Los Angeles accepts international credit cards. However, customers should note:
- You are responsible for any import duties, taxes, or customs fees
- These charges are not included in your shipping fee
- Customs policies vary by country
- Your order may be subject to additional clearance charges
Payment Security
SAME Los Angeles uses secure payment processing to protect customer financial information. All transactions are encrypted and processed through secure channels to ensure the safety of your payment data.
Important Payment Considerations
Billing Address Verification: Your order may be held for verification if your billing information doesn't exactly match your credit card statement. This security measure protects both you and the company from fraudulent transactions.
Shipping Address Accuracy: Ensure your shipping address, including ZIP code, city, and state, is correct. Incorrect information may delay your order while the company contacts you for corrections.
Currency: Prices on samelosangeles.com are displayed in USD (United States Dollars).
Payment Plans
While SAME Los Angeles doesn't prominently advertise installment payment options, many credit cards offer their own payment plan services. Additionally, platforms like Klarna, Afterpay, or Affirm may be available at checkout for qualifying purchases, allowing you to split payments into smaller installments (verify availability during checkout).
Gift Cards and Store Credit
SAME Los Angeles offers store credit as part of their return policy. Store credit can be used like cash toward future purchases on the website.
Customer Reviews: Real Experiences from SAME Los Angeles Shoppers
Understanding customer experiences provides valuable insight into what you can expect when shopping with SAME Los Angeles. Here's an honest overview based on real customer feedback:
Positive Customer Experiences
Design and Aesthetics: Many customers praise SAME Los Angeles for its unique and eye-catching designs. Shoppers consistently report receiving compliments when wearing SAME swimwear, with the bold colors, flattering cuts, and luxurious fabrics being frequently highlighted. One satisfied customer shared, "I get compliments every time I wear my SAME bikini - the quality is outstanding and the design is unlike anything else."
Quality of Materials: Customers who appreciate luxury swimwear often emphasize the superior quality of SAME's Italian fabrics. The durability and luxurious feel of the materials justify the higher price point for many shoppers. Several reviewers note that their SAME pieces have held up well even after repeated wear and washing.
Unique Craftsmanship: The handmade elements, particularly on pieces like the Rose One Piece, receive special recognition. Customers appreciate the artisanal quality and attention to detail that goes into each piece.
Versatility: Many shoppers love that SAME one-pieces can be styled as bodysuits for casual or evening wear, extending the value beyond just swimwear.
Flattering Fits: When the sizing works correctly, customers report that SAME designs are incredibly flattering for various body types, with the adjustable features allowing for customized fit.
Customer Concerns and Criticisms
Customer Service Challenges: This is the most frequently cited concern in customer reviews. Multiple shoppers report:
- Difficulty reaching customer service representatives
- Slow or non-existent email responses
- No available phone number for immediate assistance
- Feeling ignored or dismissed when issues arise
Return and Exchange Issues: A significant number of negative reviews focus on problematic return experiences:
- Claims of returned items being rejected as "dirty" or showing "signs of wear" even when unworn
- Restrictive 14-day return window
- Restocking fees and additional charges
- Difficulty obtaining refunds, with store credit being pushed instead
- $12 return shipping fees
- Reports of returned items allegedly not being received by the company
Sizing Inconsistencies: Some customers report that SAME pieces run smaller than standard sizes, with recommendations to size up. The lack of consistent sizing information has led to multiple purchases and returns for some shoppers.
Price vs. Value Concerns: While some customers feel the quality justifies the premium pricing, others have expressed disappointment:
- Complaints about swimsuits not being lined
- Concerns about fabric quality not matching the price point
- Feeling that the value doesn't match the cost, particularly when return issues arise
Order Fulfillment Issues: Some customers report:
- Receiving wrong items
- Delayed shipping despite paying for expedited services
- Poor communication about order status
- Inventory discrepancies
Better Business Bureau (BBB) Rating
SAME Los Angeles holds an F rating with the Better Business Bureau, with 15 complaints filed and 13 of those complaints reportedly going unanswered. This rating reflects the customer service concerns mentioned above and should be considered when making purchasing decisions.
Review Platform Ratings
Trustpilot: SAME Los Angeles has a low rating of 1.5 out of 5 stars based on multiple reviews, with customer service and return policy being the primary complaints.
ComplaintsBoard: Shows a 1.0-star rating from customer reviews, with similar patterns of dissatisfaction regarding returns and customer service.
SmartCustomer: Displays a 1.1-star rating based on 34 reviews, with most negative feedback centered on return policy issues.
Positive Experiences from Third-Party Retailers
Interestingly, customers who purchase SAME Los Angeles through third-party retailers like Bloomingdale's often report better experiences, as they benefit from the retailer's established customer service and return policies rather than dealing directly with SAME.
What This Means for Potential Customers
If you're considering purchasing from SAME Los Angeles, keep these insights in mind:
- Know the return policy thoroughly before purchasing
- Measure carefully and consider sizing up based on customer feedback
- Try items on with protective garments to ensure they remain returnable
- Document everything including photos of items in original condition
- Use tracked shipping for returns
- Consider purchasing through established retailers like Bloomingdale's for better customer service support
- Be absolutely certain about your purchase before ordering, as returns may be complicated
- Keep all original packaging and tags attached until you're completely satisfied
The Bottom Line on Customer Satisfaction
SAME Los Angeles creates undeniably beautiful, high-quality swimwear with unique designs that stand out in the luxury market. However, the customer service experience appears to be inconsistent, with return and exchange processes being a significant pain point for many shoppers. Those who love their purchases tend to be very satisfied, while those who need to make returns often face frustration.
For the best experience, approach SAME Los Angeles purchases as final sale items mentally - only buy what you're confident you'll love and keep. This mindset will help you avoid potential return complications while allowing you to enjoy the brand's beautiful designs.
Return and Exchange Policy: What You Need to Know
Understanding SAME Los Angeles' return and exchange policy is crucial before making a purchase. Here's a comprehensive breakdown:
General Return Policy
Timeframe: Returns and exchanges are accepted within 14 days of delivery date for full-price items only. This is a relatively short window compared to many retailers, so act quickly if you need to make a return.
Eligible Items: Only full-price merchandise is eligible for returns, exchanges, or refunds. Sale items are typically final sale and cannot be returned.
Condition Requirements: Merchandise must be returned in the exact condition it was shipped:
- New, unused, unworn, unwashed
- Unaltered and undamaged
- ALL original packaging intact
- Hang tags still attached
- Hygienic liner must be intact for swimwear
- Each item individually packed in the original clear zipper polybag
Important Hygiene Requirement: When trying on swimwear, you must wear protective underwear. The hygienic liner must remain intact for the item to be eligible for return.
Return Options
When initiating a return within the 14-day window, you have three options:
- Store Credit: Receive credit toward future SAME Los Angeles purchases (subject to restocking fee)
- Exchange: Swap for a different size or style if available in inventory
- Refund: Return to original payment method (subject to 12% deduction plus restocking fee)
Fees and Deductions
Return Shipping: Customers are responsible for return shipping costs, typically $12 for domestic returns.
Restocking Fee: A restocking fee is deducted from store credit options.
Refund Penalty: If requesting a refund to your original payment method rather than store credit, an additional 12% is deducted from your refund total.
Example: If you return a $200 item for a refund, you would pay $12 for return shipping, potentially a restocking fee, and 12% of the item price ($24), significantly reducing your refund amount.
Exchange Process
Exchanges are available within 14 days, but if the desired size or item is no longer available, you'll be forced to choose between store credit or refund with the associated fees. This lack of flexibility has been a source of frustration for many customers.
Return Discretion
The policy states: "Returns are accepted at the discretion of samelosangeles.com." This means the company reserves the right to reject returns they deem don't meet their condition requirements. Multiple customers have reported returns being rejected for alleged "stains" or "signs of wear" even when items were never worn.
International Returns
International customers face additional challenges:
- No pre-paid return labels provided
- All duties, taxes, and return shipping costs are non-refundable
- Customer must initiate return through the online portal
- Returns must be sent to the US address provided
- Customers are responsible for all return shipping costs and customs fees
- Recommended to use trackable shipping methods
How to Initiate a Return
- Visit the SAME Los Angeles website within 14 days of delivery
- Access the returns portal (typically found under Customer Service)
- Enter your order number and relevant information
- Select your return reason and preference (credit, exchange, or refund)
- Print the return authorization
- Pack items carefully with all original materials
- Ship using a trackable method
- Keep tracking information until return is processed
Items That Cannot Be Returned
While not explicitly stated in all policy documents, based on industry standards and customer reports, the following may be considered final sale:
- Sale/discounted items
- Items without hygienic liners intact
- Items without original tags
- Items showing any signs of wear, washing, or alteration
- Custom or personalized pieces
Processing Time
Once SAME Los Angeles receives your return, allow 7-10 business days for processing. Refunds may take additional time to appear in your account depending on your financial institution.
Common Return Issues Based on Customer Experience
Based on customer reviews, here are potential challenges to be aware of:
Rejection of Valid Returns: Multiple customers report returns being rejected for alleged "dirt," "stains," or "signs of wear" even when items were tried on once with undergarments or never removed from packaging.
Communication Delays: Customers often report difficulty getting timely responses about return status or issues.
Lost Return Claims: Some customers report SAME claiming they never received returns despite tracking showing delivery.
Additional Fees: Unexpected fees may be requested to return rejected items back to the customer.
Protective Measures for Customers
To protect yourself when ordering from SAME Los Angeles:
- Photograph everything: Take photos of items in original packaging and condition before trying on
- Video documentation: Consider recording unboxing and initial try-on
- Keep all materials: Save every tag, bag, insert, and packaging material
- Use tracked shipping: Always use a shipping method with tracking and delivery confirmation
- Document communications: Save all email correspondence
- Try on carefully: Use appropriate undergarments and handle items minimally
- Act quickly: Don't wait until day 13 to initiate a return
- Read all policies: Understand exactly what you're agreeing to before purchasing
Alternative: Shop Through Third-Party Retailers
Many of these return policy concerns can be avoided by purchasing SAME Los Angeles through established retailers like Bloomingdale's, which offer their own more customer-friendly return policies:
- Longer return windows
- More flexible exchange options
- Better customer service support
- Free return shipping
- More lenient condition requirements
Contact Information: How to Reach SAME Los Angeles
Having accurate contact information is essential when you need support. Here's how to reach SAME Los Angeles:
Primary Contact Methods
Email - Customer Service & Shipping: shop@samelosangeles.com This is the primary email for customer service inquiries, shipping questions, order status, and general support. Response times vary based on customer reports, with some experiencing delays.
Email - Press Inquiries: press@samelosangeles.com same@align-pr.com For media, press, and public relations inquiries.
Physical Address
SAME Los Angeles 2331 E 49th Street Vernon, CA 90058-2820 United States
Online Contact
Website: www.samelosangeles.com
Social Media:
- Instagram: @samelosangeles and @sheamarie (founder)
- Follow for product launches, inspiration, and occasional promotions
Important Notes About Contact
No Phone Number: Multiple customer reviews note that SAME Los Angeles does not provide a publicly available customer service phone number. This has been a significant source of frustration for customers who prefer or require immediate assistance.
Response Times: Based on customer feedback, email response times can be slow or inconsistent. Some customers report waiting days or weeks for responses, while others report receiving no response at all. Plan accordingly and allow extra time for communication.
Best Practices for Contact:
- Be detailed: Include your order number, specific issue, and any relevant photos in your initial email
- Be patient but persistent: If you don't receive a response within 3-5 business days, send a follow-up email
- Document everything: Keep copies of all correspondence
- Use clear subject lines: Help your email get proper attention by using clear subjects like "Order #12345 - Return Question"
Shopping Through Retailers
If you prefer more accessible customer service, consider purchasing SAME Los Angeles through:
Bloomingdale's Website: www.bloomingdales.com Phone: 1-800-777-0000 Bloomingdale's customer service is available by phone and offers more established support channels.
Social Media Contact
While not official customer service channels, some customers have reported success reaching out through SAME's social media platforms for urgent issues, though this should be a last resort rather than primary contact method.
Frequently Asked Questions (FAQs)
About Products and Sizing
Q: Are SAME Los Angeles swimsuits true to size? A: Sizing can vary by style. Many customers recommend sizing up, particularly for styles with snug fits. Always consult the size guide on the product page and read customer reviews for specific items.
Q: Are SAME swimsuits lined? A: Not all SAME swimsuits are fully lined. Some customers have reported unlined or partially lined suits. Check product descriptions carefully or contact customer service before purchasing if this is important to you.
Q: Can I wear SAME one-pieces as bodysuits? A: Yes! Many SAME one-piece swimsuits are designed to be versatile enough to wear as bodysuits with skirts, jeans, or shorts for stylish casual or evening looks.
Q: What materials are SAME Los Angeles products made from? A: SAME uses premium Italian swim fabrics known for their quality, durability, and luxurious feel. Specific materials vary by product and may include textured fabrics, faux suede treatments, and specialty blends.
Q: Do SAME products run small or large? A: Based on customer feedback, many SAME pieces tend to run small or true to size with a snug fit. When in doubt, consider sizing up, especially for items like the Double Layer Bottom.
About Ordering and Shipping
Q: How long does shipping take? A: Domestic shipping typically takes 5-7 business days for standard shipping. Expedited options may be available at checkout. International shipping times vary by destination. Note that processing times are in addition to shipping times.
Q: Does SAME offer free shipping? A: Yes, SAME offers free US shipping on orders over $375 and free international shipping on orders over $500.
Q: Does SAME ship internationally? A: Yes, SAME Los Angeles ships internationally. International customers are responsible for any customs duties, taxes, and import fees.
Q: Can I track my order? A: Yes, you should receive tracking information via email once your order ships.
About Pricing and Discounts
Q: How much do SAME Los Angeles products typically cost? A: Prices vary widely:
- Bikini tops: $95-$150
- Bikini bottoms: $85-$120
- Bikini sets: $200-$328
- One-pieces: $150-$300+
- Ready-to-wear: $200-$1,598
Q: Does SAME offer student or military discounts? A: While SAME doesn't have a dedicated student or military discount program, general promotional codes like "SAMETT10" (10% off) work for all customers. Additionally, ID.me Shop offers exclusive discounts for verified military members, students, teachers, and first responders.
Q: Can I use multiple discount codes on one order? A: No, SAME Los Angeles typically allows only one promotional code per order, and codes cannot be stacked with other offers.
Q: Are sale items ever available? A: Yes, SAME occasionally offers sales, particularly during major holidays and end-of-season clearances. However, sale items are typically final sale and cannot be returned or exchanged.
About Returns and Exchanges
Q: What is SAME's return policy? A: Returns must be initiated within 14 days of delivery for full-price items only. Items must be unworn, unwashed, with all tags and packaging intact. Returns are subject to shipping fees and potential restocking fees.
Q: How do I initiate a return? A: Visit the returns portal on the SAME Los Angeles website within 14 days of delivery, enter your order information, and follow the instructions provided.
Q: Can I exchange for a different size? A: Exchanges are available within 14 days if the desired size is in stock. If it's not available, you'll need to choose store credit or refund instead.
Q: Do I have to pay for return shipping? A: Yes, customers are responsible for return shipping costs, typically around $12 for domestic returns.
Q: What if my item arrives damaged or defective? A: Contact customer service immediately at shop@samelosangeles.com with photos of the damage. Defective items should be handled differently than standard returns.
About the Brand
Q: Where is SAME Los Angeles located? A: SAME Los Angeles is based in Vernon, California, and all swimwear is handmade in Los Angeles.
Q: Who founded SAME Los Angeles? A: SAME was founded by Shea Marie, a renowned stylist and fashion influencer known for her Instagram presence (@sheamarie).
Q: Is SAME Los Angeles sustainable? A: SAME practices limited production runs, which minimizes waste and overproduction. This small-batch approach aligns with slow fashion principles and reduces environmental impact.
Q: Where can I buy SAME Los Angeles besides the website? A: SAME is available at select retailers including Bloomingdale's, and pre-owned pieces can be found on Poshmark and eBay.
Q: Does SAME have a physical store? A: While SAME occasionally hosts pop-up events like "Same Tropez," they don't have a permanent retail location. Shop primarily through their website or authorized retailers.
About Customer Service
Q: How can I contact SAME customer service? A: Email shop@samelosangeles.com for customer service inquiries. Note that there is no publicly available phone number.
Q: How long does customer service take to respond? A: Response times vary. Some customers receive replies within a few days, while others report longer wait times or no response. Be persistent and allow several business days.
Q: What if I don't receive a response to my email? A: Send a follow-up email after 3-5 business days. Consider reaching out through social media as a last resort for urgent issues.
Shopping Tips
Q: When is the best time to buy SAME Los Angeles? A: The best times are during major sales events (Black Friday, Cyber Monday, end-of-season sales) when discounts can reach 40-60% off. However, selection may be limited during sales.
Q: Should I buy directly from SAME or through a retailer? A: While buying direct offers the full selection, purchasing through established retailers like Bloomingdale's may provide better customer service and more flexible return policies.
Q: How can I ensure the best shopping experience? A: Read product descriptions carefully, check reviews for specific items, measure yourself according to the size guide, be absolutely certain before purchasing, and consider purchases somewhat final given the return policy challenges.
Is SAME Los Angeles Worth It?
SAME Los Angeles represents the pinnacle of luxury swimwear design, offering unique pieces that blend California cool with high fashion aesthetics. The brand's commitment to handcrafted quality using premium Italian fabrics, combined with innovative designs from founder Shea Marie, creates truly special pieces that stand out in any beach or poolside setting.
The Good:
- Exceptional, unique designs that garner compliments
- Premium Italian fabrics and materials
- Handcrafted in Los Angeles with attention to detail
- Versatile pieces that transition beyond swimwear
- Flattering cuts when sizing works correctly
- Limited production runs ensure exclusivity
- Sustainable small-batch approach
The Challenges:
- Inconsistent customer service experiences
- Complicated return and exchange process
- Premium pricing that may not work for every budget
- Sizing inconsistencies reported by some customers
- Limited return window (14 days)
- Significant fees associated with returns and refunds
Best For:
- Fashion-forward individuals seeking unique swimwear
- Those who value artisanal quality and craftsmanship
- Shoppers who are confident in their sizing and style preferences
- Customers willing to invest in luxury pieces they'll keep
- Beach and resort travelers wanting statement pieces
Consider Alternatives If:
- You prefer easily accessible customer service
- You need flexible return policies
- You're uncertain about sizing or fit
- You're looking for budget-friendly options
- You prefer more modest or traditional swimwear styles
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