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Finding affordable, high-quality contact lenses shouldn't be a challenge. Whether you're a long-time contact lens wearer or considering making the switch from glasses, navigating the world of online contact lens retailers can feel overwhelming. That's where JustLenses comes in—a trusted online contact lens retailer that has been serving customers since 1998, offering significant savings without compromising on quality or convenience.
In today's digital age, purchasing contact lenses online has become increasingly popular, and for good reason. Online retailers can offer lower prices than traditional optometrist offices because they sell large volumes and have lower overhead costs. JustLenses exemplifies this model perfectly, providing customers with savings of up to 70% compared to retail prices while maintaining the same factory-sealed products prescribed by eye care professionals.
JustLenses sells exactly the same contact lenses from the same manufacturers who supply eye care professionals, so you never have to worry about receiving inferior products. The company has built its reputation on three core pillars: competitive pricing, hassle-free ordering, and exceptional customer service. With over 4.5 million successful orders delivered and over 23 million contact lenses in stock, JustLenses has proven itself as a reliable choice for contact lens wearers across North America.
What sets JustLenses apart from competitors is their commitment to making the online shopping experience as simple as possible. They handle prescription verification directly with your eye care provider, send timely refill reminders before your prescription expires, and offer automated reordering options that allow you to replenish your supply with just a few clicks—even from your mobile device. Their 24/7 online availability and money-back guarantee provide peace of mind that you're making a smart, risk-free purchase.
In this comprehensive guide, we'll explore everything you need to know about shopping at JustLenses, from their most popular products and seasonal sales to money-saving strategies, customer reviews, and their generous return policy. Whether you're looking to save money on your current contact lens brand or exploring new options, this guide will help you make informed decisions and maximize your savings.
Featured Products at JustLenses
JustLenses offers an extensive selection of contact lenses to meet virtually every vision need. Their inventory includes weekly disposable, bifocal, multi-focal, color, daily disposable, gas permeable, monthly disposable, novelty, special effect, toric, and vial lenses. Let's explore some of their most popular and featured products:
Daily Disposable Lenses
Daily disposable lenses represent the pinnacle of convenience and hygiene in contact lens wear. JustLenses carries all major daily disposable brands, with 1-Day Acuvue Moist being one of their bestsellers. These lenses are perfect for busy professionals, travelers, or anyone who values the convenience of disposing of their lenses at the end of each day without the need for cleaning solutions or storage cases.
Other popular daily options include:
- Dailies AquaComfort Plus - Known for exceptional comfort throughout the day
- Acuvue Oasys 1-Day - Provides superior breathability and UV protection
- Biotrue ONEday - Mimics the natural moisture of your eyes
Monthly Disposable Lenses
For those seeking a balance between affordability and convenience, monthly disposable lenses are an excellent choice. JustLenses features several standout products in this category:
Biofinity (and its store brand equivalent, IWear Oxygen): Available for as low as $32.99, IWear Oxygen lenses are manufactured by CooperVision and are the same as Biofinity lenses. These silicone hydrogel lenses offer excellent oxygen permeability, making them comfortable for extended wear.
Air Optix - Features SmartShield Technology to resist deposits and maintain lens clarity throughout the month.
Acuvue Oasys - Utilizes HYDRACLEAR PLUS Technology to keep eyes comfortable even in challenging environments.
Toric Lenses for Astigmatism
People with astigmatism require specialized toric lenses that correct the irregular curvature of the cornea. JustLenses offers comprehensive options including:
- Acuvue Oasys for Astigmatism
- Biofinity Toric
- Air Optix for Astigmatism
- Proclear Toric
These lenses feature stabilization designs that keep them properly oriented on the eye, ensuring clear, consistent vision throughout the day.
Multifocal and Bifocal Lenses
Presbyopia affects most people over 40, making it difficult to focus on close objects. JustLenses provides several multifocal solutions:
- Air Optix Aqua Multifocal
- Acuvue Oasys for Presbyopia
- Biofinity Multifocal
- Proclear Multifocal
These advanced lenses allow wearers to see clearly at all distances—near, intermediate, and far—without needing separate reading glasses.
Store Brand Value Options
One of JustLenses' best-kept secrets is their selection of store brand contact lenses. Optiform 55 Premier, available for as low as $24.99, is a store brand version of Biomedics 55 Premier sold under an alternative name. These lenses are identical to the name-brand versions but cost significantly less. Store brand options include:
- Aquaclear (similar to popular silicone hydrogel lenses)
- IWear (CooperVision store brands)
- Optiform (Biomedics equivalents)
Colored and Special Effect Lenses
For those looking to change their eye color or create dramatic looks for special occasions, JustLenses offers:
- FreshLook ColorBlends - Natural-looking color enhancement
- Air Optix Colors - Monthly colored lenses with breathable technology
- Halloween, Special Effect, FX, and Theatrical novelty contact lenses ideal for productions, parties, or making an impact
Premium Comfort Lenses
ULTRA Contact Lenses have garnered exceptional reviews for comfort and clarity. These monthly lenses feature MoistureSeal technology that helps them retain 95% of their moisture for a full 16 hours. They're particularly popular among people who spend long hours in front of digital screens or in air-conditioned environments.
Seasonal Sales and Promotions
Timing your contact lens purchase strategically can lead to significant additional savings beyond JustLenses' already competitive prices. Understanding their promotional calendar helps you maximize your budget throughout the year.
Major Holiday Sales
Black Friday and Cyber Monday: These shopping holidays typically offer some of the year's best deals. During Black Friday, customers can receive free standard shipping plus $10 off on all orders of $149 or more. Past Cyber Monday deals have included similar or enhanced discounts, making late November an excellent time to stock up on contact lenses.
New Year's Day: New Year's Day is one of the best times to find verified JustLenses coupons, often featuring percentage-off deals or dollar-amount discounts on minimum purchases.
Memorial Day: Late May typically brings spring cleaning sales with special promotional codes for substantial savings, perfect for stocking up before summer vacation.
Independence Day (Fourth of July): Mid-summer promotions often coincide with this holiday, providing opportunities to save on annual supply purchases.
Halloween: Beyond just costume contact lenses, October often features site-wide promotions, especially on novelty and colored lenses.
Year-Round Promotional Structure
JustLenses maintains an active promotional calendar throughout the year. Over the past year, JustLenses has released more than 226 discount codes, with 122 in the past 6 months alone. This means there's almost always an opportunity to save beyond their standard low prices.
Common promotional tiers include:
- $5 off orders of $199+ (plus free shipping)
- $10 off orders of $149+ (with free shipping)
- $20 off orders of $225+ (with free shipping)
- $25 off orders of $249+
- $30 off orders of $299+
First-Time Customer Offers
New customers often receive special welcome discounts. While specific first-purchase promotions vary, JustLenses typically offers incentives such as:
- Percentage discounts on initial orders
- Free shipping with no minimum purchase
- Free lens cases with first orders
- Enhanced coupon values for first-time buyers
Auto-Refill Program Discounts
JustLenses offers a 5% discount on every future auto-refill order, making their subscription service an excellent long-term savings strategy. This program not only saves money but ensures you never run out of contact lenses.
Seasonal Timing Strategy
Understanding when to buy can maximize savings:
- January-February: Post-holiday clearance and New Year promotions
- March-April: Spring refresh sales
- May-June: Memorial Day and early summer promotions
- July-August: Mid-year clearance and back-to-school deals
- September-October: Fall savings events and Halloween specials
- November-December: Black Friday, Cyber Monday, and holiday season promotions
How to Save Money at JustLenses
Smart shopping strategies can amplify your savings beyond just using coupon codes. Here's a comprehensive guide to maximizing your budget when purchasing contact lenses from JustLenses.
1. Buy in Bulk
One of the most effective ways to reduce your per-lens cost is purchasing larger quantities. Annual supplies typically offer better per-box pricing than three-month or six-month supplies. Consider these benefits:
- Lower unit cost: The price per box decreases significantly when ordering 8-12 boxes
- Reduced shipping frequency: Fewer orders mean lower cumulative shipping costs
- Lock in pricing: Protect yourself against potential price increases
- Convenience: One annual order means one prescription verification process
2. Compare Store Brands to Name Brands
Store brand lenses are identical to their name-brand counterparts but may cost $10-20 less per box. For example, IWear Oxygen is the exact same lens as Biofinity, manufactured by the same company (CooperVision), just packaged differently. Over a year's supply, this can translate to savings of $80-160 or more.
Ask your eye care professional if your prescribed lenses have store brand equivalents. Most are willing to provide this information, and JustLenses clearly identifies which store brands correspond to which name brands on their website.
3. Stack Multiple Savings Opportunities
The savviest shoppers combine several money-saving strategies:
- Use promotional codes for immediate discounts
- Enroll in auto-refill to receive an additional 5% off
- Time purchases during major sales for enhanced promotional values
- Consider store brands for additional per-box savings
- Order annual supplies to reduce per-box costs
Example: Ordering a 12-month supply of store brand lenses during Black Friday with a promotional code and auto-refill enrollment could save 40-50% compared to buying name-brand lenses quarterly from an optometrist's office.
4. Sign Up for Email Notifications
JustLenses sends email notifications when prescriptions are close to expiring and when they estimate you're running low on lenses based on your usage pattern. These emails often include exclusive promotional codes not available on public coupon sites.
Additional email benefits include:
- Early access to sales
- Exclusive subscriber-only discounts
- New product announcements with introductory pricing
- Seasonal promotion notifications
5. Use the Price Match Strategy
While JustLenses typically offers the lowest prices in the industry, their listed prices are almost always lower than any competitor. If you find a lower price elsewhere, contact their customer service team—they're often willing to work with customers to remain competitive.
6. Take Advantage of the Auto-Refill Program
Beyond the 5% savings, the auto-refill program offers:
- Convenience: Automatic shipments based on your usage schedule
- Never run out: Lenses arrive before you need them
- Flexible: Easy to modify or cancel anytime
- Consistent pricing: Lock in promotional rates for future shipments
7. Optimize Your Prescription Timing
Before your prescription expires, consider:
- Ordering maximum allowable quantity: Purchase up to your prescription limit
- Timing your eye exam: Schedule exams to coincide with major sales periods
- Asking for annual prescriptions: Some eye care professionals offer 12-month prescriptions, giving you more flexibility
8. Consider Free Shipping Thresholds
Free shipping typically applies to orders over $99-149 depending on current promotions. If you're slightly below the threshold, adding a small item like contact lens solution or a lens case might be more economical than paying shipping fees.
9. Use Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA)
Contact lenses are eligible expenses under most FSA and HSA plans. Using pre-tax dollars effectively provides an additional 20-30% savings depending on your tax bracket. JustLenses provides itemized receipts that satisfy FSA/HSA documentation requirements.
10. Refer Friends for Credits
JustLenses credits referrers' accounts 5% on all sales from customers they refer when the referred individual's first order is complete and shipped. Build up referral credits by recommending JustLenses to friends, family, and colleagues who wear contact lenses.
Coupon Codes and How to Use Them
Finding and applying coupon codes correctly ensures you receive maximum savings on every JustLenses purchase. Here's everything you need to know about their promotional codes.
Current Active Coupon Categories
JustLenses regularly offers various types of promotional codes:
Tiered Dollar-Off Codes:
- $5 off $199+ orders
- $10 off $149+ orders
- $20 off $225+ orders
- $25 off $249+ orders
- $30 off $299+ orders
Percentage-Based Codes:
- 10% off first orders
- 5% off auto-refill enrollments
- Seasonal percentage discounts (typically 10-20% during major sales)
Free Shipping Codes:
- Free standard shipping on $99+ orders
- Free shipping plus dollar discount combinations
Product-Specific Codes:
- Discounts on specific brands (Acuvue, Biofinity, etc.)
- Free lens cases with purchase
- Bundle deals on multi-box orders
Where to Find JustLenses Coupons
Official Sources:
- JustLenses.com homepage: Check promotional banners for current offers
- Email newsletter: Subscribers receive exclusive discount codes directly in their inbox
- Social media: Follow their Facebook, Twitter, and Instagram for flash sales and special codes
Third-Party Coupon Sites: Popular coupon aggregators frequently verify and update JustLenses codes:
- Currently, there are 26 active JustLenses offers available
- Coupon.today, DontPayFull, GoodShop, and CouponChief regularly feature verified codes
- On average, new JustLenses coupon codes are added every 5 days
How to Apply Coupon Codes
Desktop/Laptop Process:
- Browse JustLenses.com and add desired contact lenses to your shopping cart
- Enter your prescription details (power, base curve, diameter, etc.)
- Click the shopping cart icon to review your order
- Look for the "Promo Code" or "Coupon Code" field on the checkout page
- Enter your code exactly as shown (codes are case-sensitive)
- Click "Apply" to see your discount reflected in the order total
- Complete your purchase
Mobile Process: The mobile experience mirrors the desktop process, with the promo code field appearing during checkout. The responsive design makes it easy to apply codes from smartphones or tablets.
Coupon Code Tips and Tricks
Case Sensitivity Matters: Always enter codes exactly as displayed. "SAVE25" is different from "save25" or "Save25."
One Code Per Order: JustLenses typically allows one promotional code per transaction. Choose the code that provides maximum savings for your specific order amount.
Expiration Dates: Some JustLenses coupon codes have expiration dates, so check terms before attempting to use older codes.
Minimum Purchase Requirements: Most codes require minimum purchase amounts. Verify your order meets the threshold before checkout.
Exclusions: Some codes may exclude certain brands, store brands, or already-discounted items. Read the fine print.
Troubleshooting Non-Working Codes
If a code doesn't work:
- Verify spelling and capitalization: Even one character error will prevent application
- Check minimum purchase: Ensure your subtotal meets the required amount
- Review expiration date: The code may have expired
- Confirm product eligibility: Some codes exclude specific brands or categories
- Try alternative codes: With numerous codes available, another may work better
- Contact customer service: Representatives can often apply equivalent discounts manually
Maximizing Coupon Value
Strategic Timing: Combine coupon codes with:
- Bulk purchases for better base pricing
- Major sale periods for enhanced values
- Auto-refill enrollment for additional percentage off
- Store brand selections for lowest overall cost
Email Codes vs. Public Codes: Email subscriber codes often provide higher values than publicly available codes. The difference can be $5-10 or more on the same order.
Testing Multiple Codes: Before finalizing checkout, test 2-3 different codes to determine which provides the greatest savings for your specific order amount.
Sample Savings Calculation
Example Order: 12-box annual supply of monthly lenses
- Regular retail price: $600
- JustLenses base price: $360 (40% savings)
- Store brand equivalent: $300 (additional $60 savings)
- $30 off $299+ coupon: $270 (additional $30 savings)
- 5% auto-refill discount: $256.50 (additional $13.50 savings)
- Total savings: $343.50 (57% off retail)
Customer Reviews: Real Experiences from Real People
Understanding the experiences of actual JustLenses customers provides valuable insight into what you can expect when shopping with this online retailer. We've compiled authentic reviews from verified purchasers across multiple platforms.
Overall Customer Satisfaction
JustLenses has earned 5 stars on Trustpilot with 280 customer reviews, indicating exceptional overall satisfaction. This outstanding rating places them among the top-tier contact lens retailers in customer satisfaction.
Additional ratings from other platforms:
- 4.8 out of 5 stars average rating
- 4.3 stars from 21 reviews on SmartCustomer
- Store rating of 9.5 out of 10 based on 226 reviews
Price and Value Feedback
Customers consistently highlight exceptional value as JustLenses' strongest attribute:
Sarah M. writes: "The prices were cheaper than ordering from the optometrist's office", a sentiment echoed across hundreds of reviews.
Anonymous Customer: "Very pleased with your prices. I saved $90 compared to what my local ophthalmologist's office was charging for the contacts".
Reviewers overwhelmingly appreciate the reasonable prices, often highlighting significant savings compared to local purchases or other online retailers.
Ordering Process and Website Experience
The user-friendly interface receives consistent praise:
Michael B. shares: "Easy ordering process, easy website to navigate. Nice pricing and fast shipping".
Customer Testimonial: "Great website!!! Ordering was a breeze!"
The ordering process is generally considered quick and hassle-free, and many reviewers value the convenience of online reordering.
Charlene S. notes: "Quick and easy ordering. Good prices for good contacts".
Consumers consistently praise the website for being informative, user-friendly, and easy to navigate. The ability to easily update prescriptions and save previous orders is also appreciated.
Product Quality and Authenticity
Customers confirm receiving authentic, high-quality products:
Customer Review: "The ordering process was easy. I also already had my prescription, so just scanned it and sent in an email. The products I received were perfect and the price was great! Will order from JustLenses again and recommend to my family and friends".
Many reviewers report that products are accurately described and arrive promptly.
Customer Service Experiences
Service quality receives high marks:
Satisfied Customer: "Great prices and customer service!! I called twice and the sales rep on the phone was fantastic!!"
Return Experience: "My first set of lenses didn't suit me so I returned them, no questions asked. The refund process was a breeze and their customer support walked me through every step. I got a new pair with no hassle at all".
Another Customer: "I'd already recommended your company to friends based on product pricing and the awesome customer service I received when I contacted Justlenses about my order".
JustLenses prides itself on excellent customer service with knowledgeable and friendly support teams available via phone, email, or live chat to assist customers with any questions or concerns.
Long-Term Customer Loyalty
Many customers report years of satisfied patronage:
Dan T., a loyal customer, states: "I have been using hard lenses since 1967. Since 2010, I have been buying lenses from Justlenses.com and I am very satisfied with the service and good price".
Mark B. shares: "Have been dealing with this company for a few years now and have NEVER encountered a single problem with any order".
Three-Year Customer: "I love JustLenses. I been using this website for about 3 years and each time order comes perfect".
Reorder Convenience
Mary B. appreciates the streamlined process: "Ordering for JustLenses is fast and easy. I appreciate how easy the process is after the initial order. I also received reminder emails before my prescription expired which was helpful".
Patsy042 adds: "Very easy to reorder. Thanks for the reminders".
Delivery and Shipping
Customers value the convenience of online reordering and consistently praise the fast shipping.
Customer Feedback: "Delivery time was exceptional and exceeded my expectations. I highly recommend JustLenses to all my friends; everything was perfect".
Professional Recommendations
Customer Testimonial: "My eye doctor actually recommended this site to me and after using it, I can see why. High quality products at affordable costs with stellar customer service—what more could you want?"
Specific Product Reviews
ULTRA Lenses: Customers report "I really love the feel of my ULTRA contact lenses. They make my eyes feel really nice, and I don't get problems with vision even if I'm looking at the computer".
Aquaclear Store Brand: Users praise these lenses: "I highly recommend these Aquaclear lenses to anyone suffering from dry, irritated, red eyes. These lenses keep my eyes moist from day to night while also keeping my vision sharp and clear".
Areas for Improvement
While overwhelmingly positive, some customers note minor areas for enhancement:
Website Performance: Some reviewers noted minor issues with website speed or the reordering interface, though overall sentiment towards the user experience and website functionality remains highly positive.
Reorder Interface: One customer mentioned "There is no way to quick reorder. The reorder page has 1/2 of what I need and orders from over ten years ago".
Balanced Perspective
It's worth noting that JustLenses has a rating of 3.3 stars from 14 reviews on Sitejabber, suggesting experiences can vary. However, the overwhelming majority of reviews across multiple platforms are highly positive, with Trustpilot's larger sample size providing more statistically significant feedback.
Key Takeaways from Customer Reviews
- Exceptional Value: Nearly universal praise for pricing and savings
- Easy Ordering: Streamlined, user-friendly website and checkout process
- Product Quality: Authentic, factory-sealed products as prescribed
- Reliable Service: Strong customer support and hassle-free returns
- Long-Term Satisfaction: High customer retention and loyalty
- Convenient Features: Auto-refill, prescription reminders, and easy reordering
- Fast Shipping: Consistent, timely delivery
Return and Exchange Policy
Understanding JustLenses' return and exchange policy provides confidence that your purchase is protected. Their customer-friendly approach ensures satisfaction even if something isn't quite right with your order.
Money-Back Guarantee
If you're not 100% satisfied with your JustLenses purchase, they'll cheerfully refund all your money. This comprehensive guarantee demonstrates their confidence in product quality and customer service.
Return Window
Customers are given a 30-day period from the date shipped to return any contact lenses received. This generous window provides ample time to receive, inspect, and test your lenses to ensure they meet your expectations.
Return Eligibility Requirements
To be eligible for return, all products must be in saleable condition with unmarked boxes and factory sealed. This standard policy ensures returned products can be properly handled and maintains inventory integrity.
Acceptable Returns:
- Unopened boxes in factory-sealed condition
- Unexpired contact lenses
- Products with intact, unmarked packaging
- Lenses received in error
- Damaged or defective products
Non-Returnable Items:
- Opened or unsealed lens packages (for health and safety reasons)
- Products with damaged or marked boxes
- Prescription-specific lenses once opened (due to health regulations)
- Expired contact lenses
Return Process
The return procedure is designed to be simple and hassle-free:
Step 1: Contact Customer Service Obtain a Return Merchandise Authorization (RMA) number and a prepaid, trackable return label by calling the Customer Service Representative at 1-800-516-LENS (516-5367).
Step 2: Wait for RMA Number Don't ship anything until you receive your RMA number. Returns will not be accepted without an RMA number.
Step 3: Package Your Return Carefully package the unopened, factory-sealed products in their original condition.
Step 4: Apply Return Label Use the prepaid, trackable return label provided, which ensures credit for the return in the event the package is lost.
Step 5: Ship and Track Send the package and monitor tracking to confirm delivery.
Return Shipping Costs
The cost of return is covered by JustLenses.com, making returns completely free for customers. This policy removes any financial barrier to returning unsatisfactory products.
Non-RMA Returns
Goods returned without the RMA will incur a 25% restocking fee, or if the customer chooses to have the product returned, a charge of $14.99 to pack and ship the non-RMA products back. Always obtain an RMA number before shipping returns to avoid these fees.
Exchange Process
While JustLenses primarily handles returns for refunds, exchanges can be arranged:
- Contact customer service to explain the issue
- Receive guidance on whether a return/reorder or direct exchange is appropriate
- Follow the return process if applicable
- Place a new order for the correct product
For prescription errors or defective products, customer service often expedites replacement shipments while processing the return simultaneously.
Defective or Incorrect Orders
If you receive defective lenses or incorrect products:
Immediate Action:
- Contact customer service immediately upon discovering the issue
- Don't wait until the end of the 30-day window
- Take photos of packaging and products if applicable
Resolution: If customers receive defective or incorrect contact lenses, they can request a return or exchange within the specified timeframe, with the website clearly outlining the process and providing instructions.
Customer service typically:
- Verifies the issue quickly
- Provides expedited shipping for replacements
- Covers all return shipping costs
- Issues refunds promptly once returns are received
Prescription Change Situations
If your prescription changes after ordering but before receiving your lenses:
- Contact customer service immediately
- Explain the prescription change
- Ask about options for returning the ordered lenses and placing a new order with the updated prescription
JustLenses generally works with customers to minimize any financial impact in these situations, especially for first-time prescription change issues.
Refund Timeline
Once JustLenses receives your return:
- Inspection occurs within 2-3 business days
- Refunds process to the original payment method
- Credit card refunds typically appear within 5-7 business days
- The full purchase price is refunded (minus any restocking fees for non-RMA returns)
Customer Service Support
Need to send back contact lenses? No problem, no hassles. Just give us a call.
Contact Methods:
- Phone: 1-800-516-LENS (1-800-516-5367)
- Email: Available through the website contact form
- Hours: 24/7 online support; phone support during business hours
Health and Safety Considerations
Personalized or prescription-specific contact lenses may not be eligible for returns or exchanges once opened due to health and safety reasons. This industry-standard policy protects all customers and ensures lens sterility and safety.
Real Customer Return Experience
One customer's experience exemplifies the smooth process: "My first set of lenses didn't suit me so I returned them, no questions asked. The refund process was a breeze and their customer support walked me through every step. I got a new pair with no hassle at all".
Policy Exceptions and Special Circumstances
JustLenses customer service representatives have discretion to handle unique situations:
- First-time customers experiencing issues
- Long-term loyal customers with concerns
- Situations involving prescription errors by eye care professionals
- Product defects or quality issues
Don't hesitate to explain your specific situation—customer service often finds solutions that work within policy parameters while maintaining customer satisfaction.
Comparison to Industry Standards
JustLenses' return policy is competitive with or exceeds many online contact lens retailers:
- 30-day return window (some competitors offer only 14-21 days)
- Free return shipping (many competitors charge return shipping fees)
- Full refund guarantee (some competitors deduct restocking fees automatically)
- Prepaid trackable labels (reduces customer hassle and risk)
Best Practices for Returns
To ensure smooth returns:
- Inspect packages upon arrival
- Verify prescription details match your order
- Don't open boxes unless you're certain everything is correct
- Contact customer service immediately if issues arise
- Keep all original packaging until you're certain about keeping the lenses
- Always get an RMA number before shipping returns
- Use the provided prepaid label and tracking
Frequently Asked Questions (FAQs)
Ordering and Account Questions
Q: Do I need a prescription to order contact lenses from JustLenses? A: Yes, all contact lens orders require a valid prescription. JustLenses will verify your prescription directly with your eye care professional, handling this process on your behalf as part of their hassle-free service.
Q: How does prescription verification work? A: After you place your order, JustLenses contacts your eye care professional to verify your prescription. Prescription verification is up to JustLenses, and your lenses are delivered right to your door. You don't need to do anything—they handle the entire process.
Q: Can I order if my prescription is expired? A: No, contact lenses require a current, valid prescription. However, when it is close to the expiry date for your soft contact lens prescription, JustLenses will send you an email letting you know you can refill your contacts before you need to make the trip to the optometrist.
Q: How do I create an account? A: You can create an account during your first checkout process or by clicking "Login" at the top of the JustLenses homepage and selecting "Create Account." Having an account makes reordering significantly easier and allows you to track order history.
Q: How do I find my contact lenses on the website? A: Using navigational drop-downs and search functions, you can browse through the site and find the contact lenses you're currently wearing, or possible alternative lenses to discuss with your eye care professional. You can search by brand name, type, or manufacturer.
Pricing and Payment Questions
Q: Are these the same lenses my eye doctor prescribes? A: Yes, absolutely. JustLenses sells exactly the same contact lenses from the same manufacturers who supply your eye care professional. All products are factory-sealed and identical to what you'd receive from any authorized retailer.
Q: Why are JustLenses prices so much lower? A: Since JustLenses sells millions of lenses and doesn't have the overhead your eye care professional has, they can sell discount contact lenses for significantly less. They operate as a high-volume online retailer without physical storefronts.
Q: What payment methods do you accept? A: JustLenses accepts major credit cards like Visa, Mastercard, American Express, and Discover, and also provides the option to use PayPal.
Q: Can I use my FSA or HSA to pay? A: Yes, contact lenses are eligible expenses under most Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA). JustLenses provides detailed receipts that meet FSA/HSA documentation requirements.
Q: Do you offer price matching? A: While not officially advertised, JustLenses' listed price is almost always lower than any competitor. If you find a better price, contact their customer service team to discuss options.
Shipping and Delivery Questions
Q: How long does shipping take? A: Most orders ship within 2-4 business days after prescription verification. Standard shipping typically takes 5-7 business days. Expedited shipping options are available for faster delivery.
Q: Do you offer free shipping? A: Yes, JustLenses does not offer free shipping as a standard, but frequently provides free shipping promotions on orders over $99-149, especially when combined with promotional codes.
Q: How much does shipping cost? A: Standard shipping costs about $7. However, promotional periods often include free shipping offers, particularly during holidays and special sales.
Q: Can I track my order? A: Yes, you'll receive tracking information via email once your order ships. You can also log into your account and check order status at any time.
Q: What if I'm not home when my package arrives? A: Delivery carriers typically leave packages at your door or in a secure location. If signature is required, they'll leave a notice with pickup or redelivery instructions.
Product Questions
Q: What's the difference between store brands and name brands? A: Store brands are manufactured by the same companies that make name brands, but sold under different names through specific retailers or optical chains. These lenses are identical to their name-brand counterparts—same material, same parameters, same quality—just packaged differently and priced lower.
Q: How do I know which lenses are right for me? A: Always consult with your eye care professional before trying new lenses. They can recommend options based on your eye health, vision needs, lifestyle, and any special requirements like astigmatism correction or presbyopia.
Q: Do you sell colored contact lenses? A: Yes, JustLenses offers various colored and enhancement lenses, including FreshLook ColorBlends, Air Optix Colors, and special effect lenses for theatrical or costume purposes.
Q: Can I order lenses for both eyes with different prescriptions? A: Yes, you can order different prescriptions for each eye. Simply select the appropriate parameters for each eye when ordering.
Auto-Refill Program Questions
Q: How does the auto-refill program work? A: JustLenses has a program that sends you an email when they think, based on your lenses and your usage pattern, you're running low. You can easily reorder your prescription contact lenses with one or two clicks, even from your mobile device.
Q: What discount do I get with auto-refill? A: JustLenses offers a 5% discount on every future auto-refill order, providing ongoing savings beyond their already competitive prices.
Q: Can I cancel auto-refill anytime? A: Yes, the auto-refill program is completely flexible. You can modify shipment frequency, skip shipments, or cancel at any time through your account or by contacting customer service.
Customer Service Questions
Q: How do I contact customer service? A: You can reach customer service by:
- Phone: 1-800-516-LENS (1-800-516-5367)
- Email: Through the contact form on their website
- Available to contact online 24 hours a day
Q: What if I have a problem with my order? A: In case of any issues with orders or products, JustLenses promptly addresses and resolves customer complaints, ensuring customer satisfaction. Contact their customer service team immediately if you experience any problems.
Technical Questions
Q: Is the website secure? A: All personal information that you submit is encrypted and secure. They guard your information with the highest level of security tested daily.
Q: Can I order from my mobile device? A: Yes, you can easily reorder your prescription contact lenses with one or two clicks from your mobile device. The website is fully responsive and mobile-friendly.
Q: Do you keep my prescription on file? A: Yes, once you've placed an order, JustLenses saves your prescription information to your account, making future orders much faster and easier.
Return and Exchange Questions
Q: What is your return policy? A: If you're not 100% satisfied with your JustLenses purchase, they'll cheerfully refund all your money. Returns must be made within 30 days, with unopened, factory-sealed products.
Q: How do I return lenses? A: Need to send back contact lenses? No problem, no hassles. Just give them a call at 1-800-516-5367 to receive your RMA number and prepaid return label.
Q: Who pays for return shipping? A: The cost of return is covered by JustLenses.com, making returns completely free for customers.
Referral Program Questions
Q: Do you have a referral program? A: Yes, JustLenses will credit the referrer's account 5% on all sales originating with customers referred to JustLenses by the referrer. Referral credit is credited to the referrer's account when the referred individual's first order is complete and shipped.
Q: How do I refer friends? A: Log into your account and access the referral program section to generate your unique referral link or code to share with friends and family.
JustLenses has earned its reputation as a trusted, affordable solution for contact lens wearers across North America. Through this comprehensive guide, we've explored how this online retailer combines competitive pricing, extensive product selection, and exceptional customer service to deliver genuine value to customers.
Key Advantages of Shopping with JustLenses
Unbeatable Pricing: With savings of up to 70% off retail prices, JustLenses makes vision care more affordable without compromising on quality. Their listed prices are almost always lower than any competitor, ensuring you're getting the best deal possible.
Authentic Products: JustLenses sells exactly the same contact lenses from the same manufacturers who supply your eye care professional, delivering factory-sealed products you can trust.
Hassle-Free Experience: From handling prescription verification directly with your eye care provider to providing automated reorder reminders and one-click mobile reordering, every aspect of the JustLenses experience is designed for convenience.
Exceptional Customer Service: With 5 stars on Trustpilot from 280 customer reviews and a store rating of 9.5 out of 10, customer satisfaction speaks volumes about the quality of service provided.
Risk-Free Guarantee: Their 100% satisfaction guarantee and generous 30-day return policy with free return shipping ensure your purchase is completely protected.
Maximizing Your JustLenses Experience
To get the most value from JustLenses:
- Sign up for email notifications to receive exclusive promotional codes and prescription refill reminders
- Consider store brand equivalents for additional savings without sacrificing quality
- Buy annual supplies during major sales events to maximize per-box discounts
- Enroll in auto-refill for an additional 5% savings and never-run-out convenience
- Combine promotional codes strategically based on your order amount
- Refer friends to earn credits on future purchases
- Use FSA/HSA funds for additional tax savings
Making an Informed Decision
With over 23 million contact lenses in stock and 4.5 million successful orders delivered since 1998, JustLenses has demonstrated reliability and staying power in the competitive online contact lens market.
Customers consistently praise the website for being informative, user-friendly, and easy to navigate, while appreciating the convenience of online reordering and fast shipping. The overwhelming majority of customer reviews confirm that JustLenses delivers on its promises of quality, value, and service.
Taking the Next Step
Whether you're a first-time online contact lens buyer or considering switching from another retailer, JustLenses offers a compelling combination of benefits that are difficult to match. Their money-back guarantee eliminates risk, while their competitive pricing provides immediate savings.
Visit JustLenses.com today to:
- Browse their extensive selection of contact lenses
- Find your current brand or explore alternatives
- Apply promotional codes for immediate savings
- Create an account for easy future reordering
- Experience the convenience of online contact lens shopping
Final Thoughts
In an era where healthcare costs continue to rise, finding ways to save money on essential vision care products without compromising quality is increasingly important. JustLenses provides exactly that opportunity—delivering the same prescription contact lenses you rely on, at prices that make vision care more accessible and affordable.
As one satisfied customer put it: "This was the perfect way and the cheapest way to obtain contact lenses. I will always recommend JustLenses to everybody I know".
With transparent pricing, authentic products, excellent customer service, and a proven track record of customer satisfaction, JustLenses has established itself as a leader in the online contact lens industry. Whether you're looking to save money, simplify your ordering process, or simply find a more convenient way to manage your vision care needs, JustLenses offers a solution worth considering.
Start saving today and experience the difference that smart shopping can make in your vision care budget. Your eyes—and your wallet—will thank you.
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